STATEMENT OF DUTIES

POSITION NUMBER:18289

DESIGNATION:Administrative Officer 3BI

LOCAL TITLE:Client Services Officer

SCHOOL / DIVISION:Corporate Services

SECTION:ICT Services

LOCATION:Batchelor Campus

SUPERVISOR:Client Services Coordinator

POS. SUPERVISED:Nil

POSITION OVERVIEW

As a member of ICT Services provide ICT support and services to the Institute. Respond to jobs allocated by the client services co-ordinator via the job queue and diagnose and resolve problems. Build and configure various systems and work on larger ICT projects as directed.

Duties include supporting and implementing a wide range of ICT related systems including hardware, software (operating systems and applications) and network components.

STATEMENT OF DUTIES

1.Provide a diagnostic and resolution service for incidents or issues assigned via the job queue.

2.Join project teams for ICT related projects as directed.

3.Assemble and disassemble computers and components as either a hardware build or troubleshooting process.

4.Maintain Institute Standard Operating Environment (SOE) including Microsoft Windows XP and Windows 7, Mac OS X and Microsoft Office including Outlook in an Exchange environment. Assist in testing new software and systems.

5.Assist users to access and utilise networked services, such as the Internet, email, networked printing and file servers.

6.Check, accept delivery of, configure, set up and install new computer and related equipment and peripherals.

7.Assist in maintaining and updating a register of the location and status of all Institute computer equipment, printing equipment, licensed software and site licences for this software.

8.Develop and maintain operational procedures and policies as directed.

9.Keep abreast of developments in ICT related technologies.

10.Carry out other duties, as directed, within the range of skills normally associated with this designation.

SELECTION CRITERIA

ESSENTIAL

  1. Demonstrated capacity to work within the social, political and cultural environments of Indigenous Australian communities and organistions.
  1. Demonstrated recent practical experience with the support, implementation and use of ICT technology within a corporate networked computing environment.
  1. Comprehensive knowledge and experience with Microsoft Windows XP and Windows 7 and Microsoft Office 2007/2010.
  1. An understanding of and ability to explain technical matters in concise, simple language, both orally and in writing.
  1. Proven ability and experience in delivering a high standard of client service.
  1. Demonstrated ability to work effectively as a team member, prioritise workloads and perform efficiently under pressure.

DESIRABLE

  1. Comprehensive knowledge of Apple hardware and software.
  1. Knowledge and experience of working within an educational organisation.
  1. Current driver’s licence.

18289 AO3BI Client Services Officer1 of 3Revised 20/8/2012