Crew / Team Service Excellence Award Nomination Form
Recognizing Customer Service and Teamwork that “Exceeds Expectations”
Names of Nominees: / Department:
Year:
To be nominated for the Crew / Team Service Excellence Award
The team’sSupervisor and Department Head must approve each nomination.
This award is designed to recognize a group of employees whose work assignment requires they work in an assigned group and who consistently exceed expectations in providing excellent customer service.
Every employee in CobbCounty serves one or more types of customers. Please define who the nominee's customer is, and provide documentation accordingly.
  • If the nominated group directly serves the public, the documentation and examples of excellent customer service should come from the public and from the employee's direct supervisor.
  • If group serves other County departments, the documentation and examples of excellent customer service should be provided by the employees and/or supervisors of the department(s) being served who have direct knowledge of the service being provided.
  • If group serves external customers who would not normally provide feedback or documentation (such as detainees at the jail, users of a park, or the citizens served by Public Safety), the documentation and examples should come directly from the employees’ supervisor or other employee(s) who have direct knowledge of the excellent customer service that is being provided.
Carefully follow the instructions for completing the nomination package.
Crew’s / Team’s Job Responsibilities:Please provide a briefdescription, in one or two paragraphs, of the team’s normal job responsibilities. Do not attach a job description.
What type of customer does the crew / team serve?
Does the Crew / Team consistently exceed expectations in providing " Excellent Customer Service
As documentation, please provide at least three (3) specific and current(within 2 years) examples of how the crew / team has provided customer service that exceeds the expectation of their position. If there are letters, comment cards, or other supporting data, copies may be attached, however they may not be substituted for the written documentation required.
Please complete the following checklist:
Do the Nominees consistently….
Strive for the ultimate satisfaction of the customer?
Provide prompt, efficient service to customers and co-workers?
Encourage cooperation between team members to achieve the best result for customers?
Always work together as a crew or team?
Display enthusiasm when handling customer issues?
Follow departmental and County rules and policies?
Approvals:Nominated by:
Direct Supervisor:Date: Telephone #:
Department Head:Date: