Reports To:Executive Director of Services (Corporate)

Role profile

Title:Director of Quality

Reports to:Executive Director of Services (Corporate)

Directorate:Services

Grade:A

Role purpose

Scope exists to make this country a place where disabled people have the same opportunities as everyone else. We provide support, information and advice to more than 250,000 disabled people and their families every year. We raise awareness of issues that matter.

As part of this, Scope runs a wide range of services which are situated across England and Wales at approximately 100 sites.

As Director of Quality you will act as a key member of the Services Senior Management Team (SMT) to:

Ensure the highest standards of quality, risk and compliance are achieved for our services
Lead Scope’s safeguarding service ensuring our approach delivers high professional standards and customer outcomes
To lead the business planning process for Services which supports the evolution and delivery of Scope’s strategy
Design, develop and deliver quality management and reporting systems so that Scope fully meets all regulatory standards, achieves excellence in person-centred approaches and risks are effectively managed

At all times you will keep our purpose: “to drive change across society so that disabled people have the same opportunities as everyone else” at the heart of what you do.

Budget responsibility

£700K

Management responsibility

Responsible for leading a team of 8 direct reports:

Quality Team Support Officer
Safeguarding Manager
Quality and Compliance Manager
Legal Adviser
Performance and Planning Project Manager
Personalisation Project Manager
Quality and Assurance Audit Manager (Employment)
Head of Clinical Practice

Other responsibilities:

Be the Care Quality Commission (CQC) Responsible Individual for all Scope adult regulated services in England, legally responsible for ensuring all services are appropriately managed and are safe for service users, staff and the public.

Key contacts

Internal contacts

Executive Director of Services (Operations)
Services Senior Management Team (SMT)
Finance
HR & OD
External Affairs (policy and campaigning)
Corporate Governance and Performance

External contacts

Local authorities and Central Government Departments
Care Quality Commission (CQC)
Ofsted
CSSIW
Estyn
Voluntary Organisations Disability Group (VODG)
Evidence based organisations – e.g. SCIE, National College of Work
HealthWatch

Key accountabilities

For leaders

To build a team environment where people work collaboratively, where constructive challenge is appreciated and difference is valued
To develop and maintain a positive culture by role modelling, recognising and reinforcing our desired behaviours
To build a team that directs, regulates and motivates itself to deliver outstanding results
To role model Scope’s behaviours, recognising and reinforcing these in others to develop a positive culture
To provide a facilitative and inclusive management style establishing and maintaining productive, collaborative relations with internal and external stakeholders
To create an environment of continuous improvement to achieve and promote a culture of high standards and expectations that values and empowers staff
To encourage team members to maximise their potential through continuous learning whilst challenging and dealing with under performance

General

To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
To work within Scope’s policies and procedures at all times.

Role specific

Practice

Is accountable for ensuring that Scope’s safeguarding concerns are effectively managed in a timely manner.
Works with the chair of the Corporate Safeguarding Board ensuring that an annual safeguarding report and business plan is produced and activities identified are monitored and delivered.
Ensures review of learning from internal safeguarding incidents and external safeguarding cases (e.g. recommendations from serious case reviews) takes place and is shared to raise standards of safe service delivery.
Responsible for proposing and drafting changes to policies and procedures in response to changes or developments in the legal and regulatory environment which impacts our work.
Oversees our legal obligations in Scope’s provision of care (particularly in relation to mental capacity, best interests and deprivation of liberty) ensuring contracts are appropriate, align with our purpose and values and minimise corporate risk.

Quality

Chairs the Services Quality Group ensuring identified performance improvements are achieved.
Leads and coordinates action planning in preparation and/or response to inspections (e.g. CQC and Ofsted).
Provides advice to and supports Registered Managers before, during and after inspection processes.
Designs and implements frameworks, processes and systems which ensure that our services are compliant for registration and regulatory purposes.
Provides advice and leadership in relation to emergency planning, disaster management and business continuity.
Works collaboratively with Corporate Governance to ensure that robust risk management processes and plans are in place for Services.

Performance Management

Leads the development of performance management systems to enable the collection, monitoring and reporting of all aspects of the Service Directorate performance.
Determines performance management information required to raise standards of service delivery.
Ensures high quality performance management arrangements are in place
Monitors and reports on all relevant performance indicators.
Works with Services Senior Management Team (SMT) to ensure that measurable targets are set annually for objectives arising from the annual business plan process.
Ensures adverse performance is identified and highlighted to appropriate parties so that appropriate action plans are put in place.
Prepares reports for the Executive Leadership Team (ELT) and the Board of Trustees as required.

Planning

Leads and coordinates the business planning process for Services ensuring business plans are developed and agreed within corporate timescales.
Works with Services Senior Management Team (SMT) to regularly review the achievement of key deliverables and targets within the business plan.

To undertake any other duties proportionate with the grade as required.

This job description is intended as a guide to the remit and responsibilities of the post and is not exhaustive and may change. It will be subject to regular review and amendment as necessary in consultation with the role holder.

Agreed by

Line Manager

Date

Scope is a registered charity, number 208231.