PROFESSIONAL GOLF MANAGEMENT

COURSE SYLLABUS

Course Number PGMT 3020

Course Title PGM Seminar II

Textbook(s) Introduction to Teaching Manual

PGA Teaching Manual

Best Practices for Teaching Golf Video

Golf Car Fleet Management Manual

Analysis of the Swing Pre-Seminar Manual

Business Planning & Operations Pre-Seminar Manual

Customer Relations Pre-Seminar Manual

Semester Hours 2 (32 contact hours)

Instructor PGM Director

Term Spring Semester – Year 2

Course Description

This course provides the student’s first look into the art of golf instruction. It is also designed to serve as a Level 1 Checkpoint Review and to facilitate the completion of pre-seminar activities.

Course Objectives

Upon completion of PGMT 3020, students should be able to demonstrate the following:

Introduction to Teaching

·  Understand and identify the relationship between laws, principles, and preferences

·  Golf-instruction terminology

·  Pre-swing and in-swing fundamentals

·  Characteristics of quality golf instruction

·  Identify student swing and game flaws

·  Aiding students in applying golf instruction through practice and review

Analysis of the Swing Pre-Seminar

·  Developing an effective teaching program

·  Equipment’s affect on playing and teaching golf

·  Club-fitting

·  Various shaft and golf ball affects on playing and teaching

Business Planning & Operations Pre-Seminar

·  Value of business planning

·  Elements of a business plan

·  Mission statements

·  Developing financial forecasts and budgets

·  Using budgets to track financial performance

·  Effective organizational charts and job descriptions

·  Effective procedures

·  Effective safety and security programs

·  Operations tools, software, forms, and other control documents

Customer Relations (Pre-Seminar)

·  Understanding the value of good customer relations

·  Define the “moment of truth”

·  Identify the importance of both skill and procedures in effective customer relations

·  Understanding the five stages of the GEODE Model

·  Applying the GEODE model to typical and challenging customer situations

·  Identify and apply the seven interpersonal skills to various customer situations

·  Identify and apply the four interaction strategies to various customer situations

Grading Scale

93% or higher / A
90.0% - 92.9% / A-
87.0% - 89.9% / B+
83.0% - 86.9% / B
80.0% - 82.9% / B-
77.0% - 79.9% / C+
73.0% - 76.9% / C
70.0% - 72.9% / C-
67.0% - 69.9% / D+
63.0% - 66.9% / D
62.9% or lower / F

Policies and Procedures:

·  Students are required to punctually attend all class meetings. Students with more than three absences will be dropped one letter grade for each additional absence.

·  All projects and assignments are to be posted or submitted (depending upon instructions) to the course instructor by the required date due. Late submission of assignments, projects, and examinations will not be accepted. Students unable to submit assignments, projects, or examinations by the deadline due to a previously approved absence will notify the course instructor prior to the deadline date and make arrangements for an alternate deadline date. Absences due to “emergency” will require documentation.

·  Professional behavior is expected of all students. Improper conduct in the classroom will not be tolerated and will be cause for removal from the course. Depending on the severity of the infraction, it may be cause for dismissal from the PGM program.

·  All assignments, projects, and examinations are to be completed solely by the student. Inclusion of facts, ideas, quotes, or other materials from outside sources must be cited and referenced in all work. Evidence of cheating and plagiarism will result in a failing grade, dismissal from the program, and are cause for disciplinary action by the university. According to the university, plagiarism and cheating refer to the use of unauthorized books, notes, or otherwise securing help in a test; copying tests, assignments, reports, or term papers; representing the work of another person as one's own; collaborating without authority with another student during an examination or in preparing academic work, or otherwise practicing academic dishonesty. If you have any questions about the policies regarding academic dishonesty, please refer to GSW’s Student Handbook.