Re: Request for Approval to Attend 2017 Press Ganey National Client Conference

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Re: Request for Approval to Attend 2017 Press Ganey National Client Conference

I would like approval and confirmation of budget to attend the 2017 Press Ganey National Client Conference, to be held Nov. 1-3 in Orlando, Fla. The conference, Journey to Excellence, is a learning and networking event designed specifically for health care professionals committed to improving the patient and caregiver experience. It will enable me to contribute further value to our organization as I will bring back new ideas, specific tactics and innovative strategies to help us improve performance, teamwork and the overall patient experience. Below, I have included more information about the event.

Education

The three-day conference offers more than 80 educational sessions led by health care experts and thought leaders, with continuing education credits available for nursing, CPHQ and ACHE. I plan to attend sessions that provide resources and insights that apply directly to my work in [INSERT AREA]. [Insert if applicable: I will participate in a preconference meeting focused specifically on best practices and networking with {insert area}] In addition, I will learn about the latest features and benefits of Press Ganey’s portfolio of solutions and services, and speak directly with their staff to better understand how our organization can maximize its return on investment.

The following sessions support our existing performance improvement initiatives [include details if appropriate] and will help us prepare for upcoming challenges. The full list of focus areas and breakout sessions to date is included on the following pages for reference.

·  Insert session here

·  Insert session here

·  Insert session here

Conference costs

Airfare: $ [estimate based on your travel]

Transportation: round trip taxi to airport $ [estimate based on your travel]

Transportation: round trip shuttle to conference $ XX

Hotel: 3 nights at $259 per night, taxes included $ XXX

Registration fee: Early Bird rate $ 1,150

Total: $

When I return from the conference, I will share key takeaways and relevant information with colleagues in order to improve our organization. To be better prepared to influence the [board/hospital/department heads] to support our [add description] initiative, I will identify specific activities that we may be able to directly tie to revenue.

Thank you for considering this request. I look forward to your reply.

Regards,

<Add Your Signature>

A brochure with complete agenda as well as session descriptions is available: www.pressganey.com/conference.

Patient Experience Strategies and Best Practices

·  Leadership Development to Create Sustainable Nurse Leader Rounds

·  Improve Caregiver-Patient Communication Using Lean Methods

·  Fulfilling the Patient Promise: The Convergence of Safety, Quality, Experience and Caregiver Engagement

·  Improving Communication Skills with Communicate with H.E.A.R.T.®

·  Building a Culture of Service: Service Bundles to Improve the Patient Experience

·  Teaching Medical Residents and Nurses to Communicate More Effectively

·  A Kaizen Approach to Improving Communication about Medication Side Effects

·  Cultivating Patient Experience Leaders and Influencers

·  Creating a Centralized Discharge Center

·  Changing the Cultural Narrative through Story-Based Recognition

·  Improve Communication and the Patient Experience with Welcome Rounds

·  Creating a Culture of Compassion for Patients, Families and Caregivers

·  Improving Discharge Readiness and Utilization Outcomes

·  Starting Over: Achieving Excellence from the Bottom Decile

·  Managing Multiple Priorities to Maintain Focus on the Patient Experience

·  Achieving an Exceptional Patient Experience for Inpatient Rehabilitation

·  Positively Impact Connections in the Radiology Department

·  Leveraging ED CAHPS to Improve the Patient Experience

·  The Quest for High Reliability: Everyone Is a Caregiver

·  The TEAM (Teach, Engage, Appreciate, Motivate) Approach to Improving Patient Experience

·  Creating a Strategic and Sustainable Patient Experience Plan

·  Sustaining High Patient Experience Scores in the Emergency Department

·  CAHPS across the Continuum

·  Evidence-Based Strategies to Achieve Quiet at Night

·  Improving Communication about Medication Using Lean Methodology

·  Culture: The Catalyst to Improve Workforce Commitment in the Post-Acute Setting

Patient Experience Strategies—Medical Practice, Ambulatory Settings

·  Outpatient Provider Shadowing: A Catalyst for Culture Change

·  Engaging Leaders, Physicians and Staff in the Transparency Journey

·  Improving Ambulatory Patient Experience with a Multidisciplinary Team

·  A Systematic Approach to Guarantee Exceptional Patient Experience

·  Improve Patient Experience with a Comprehensive Leadership Structure

·  How to Make an Online Physician Ratings and Reviews Program a Reality

·  Comprehensive Online Reputation Management at an Academic Subspecialty Practice

·  Maintaining Patient Satisfaction in a Collaborative Outpatient Setting

·  Extending Patient Experience to Mission, Vision and Values

·  Shadow Coaching to Improve Medical Practice Performance and Patient Experience

Caregiver Engagement and Workplace Culture

·  Tier 3 Rx: A Prescription for Healthy Teams

·  Innovating with Generational Diversity to Develop Leaders at All Levels

·  Involving Team Members to Construct and Execute Engagement Initiatives

·  Putting the “We” in Engagement: Working with Union Partners to Succeed

·  A Journey to the 90th Percentile: How Leadership, Brand and Culture Catapulted Results

·  Bringing Engagement Front and Center: Involving Leaders to Drive Accountability

·  An Economical Approach to Effectively Engaging Caregivers

·  Identifying Burnout and Building Resilience to Reduce Caregiver Suffering

·  Cultivating and Preserving Workplace Culture to Achieve Success

Nursing Leadership

·  Engaging Front-Line Staff in Innovative Nursing Strategies

·  Senior Nurse Leader Rounding to Create a Culture of Engagement and Trust

·  Practices at Top-Performing Hospitals: The Role of Nurse Managers on Patient and Nurse Outcomes

·  Connecting With Millennials: The Key to Sustained Nursing Improvement

·  Nurse Greeter Role in the ED: A Patient Safety and Experience Transformation

·  Relationship-Based Care at Work: Actualizing Mission and Values

·  Improving Nurse Communication through Accountability: Identifying the “Always” Nurse

·  The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality and Experience

·  Reconnecting the Passion in Healthcare: Model Unit Training

·  Using Nurse Leader Rounding to Take Your Organization to the Next Level

·  Development and Implementation of a Pain Management Program in an Acute Care Setting

Physician Leadership

·  Creating a Culture That Supports Your Physicians’ Pursuit of Excellence

·  UPDATE—Physician Burnout: Why Improving Patient Experience Is the Answer

·  Relationship-Centered Care: Building Up Physicians to Better Engage with Patients

·  Back to Basics: A Hospitalist and Clinical Nurse Lead Collaboration

·  Incorporating Patient Experience into Physician Clinical Competencies

·  Putting the Patient at the Center of Physician Onboarding and Training: A Personal Care Experience

·  A Panel Discussion on Building Physician Resilience

·  Improving Patient and Provider Experience with Relationship-Centered Communication

·  A Multispecialty Physician Group’s Transparency Journey

Quality, Safety and High Reliability Practices

·  Creating a Culture of Safety: An Organizational Transformation

·  Developing a Patient and Family High Reliability Toolkit

·  What Does It Really Take to Get to Zero?

·  An Innovative Approach to Addressing Serious Consequences of Opioid Substance Use Disorder

·  Using Emotional Intelligence Training and Coaching to Build Nurse Resilience

Special Topics Forums

·  The Pursuit of a Robust Management System

·  Continuously Improving Service (and All Measures) at BSWH: A New Model

Press Ganey Reporting Insights

·  Significant Increase: An Introduction to the Statistics of Patient Experience

·  Understanding Your Press Ganey Patient Experience Data and Leveraging Improvement Resources

2017 National Client Conference | Nov. 1-3, 2017 | Orlando World Center Marriott | Register >