Princeton Community Hospital

PRINCETON COMMUNITY HOSPITAL

Employee: / Clock No: / Date:
Position: / Medication History Technician / Page 1
1
Unsatisfactory / 2
Needs Improvement / 3
Meets Standards / 3.5
Commendable / 4
Distinguished

PRINCETON COMMUNITY HOSPITAL

JOB DESCRIPTION

DEPT. NO. / DEPT. NAME / DATE WRITTEN: / DATE REVISED: / POSITION TITLE: / REPORTS TO:
01.7120 / Pharmacy Services Department / 01/02/2012 / Medication History Technician / Registered Pharmacists
Employee: / Clock No: / Date:

POSITION SUMMARY: Provides technical assistance in the documentation and clarification of medication history lists. Conducts patient and/or caregiver interviews to obtain the most current medication history. Processes, enters, and interprets physician/nurse medication histories and completes full history documentation in computerized system. Clarifies information through communication with the providers, patients, and other pharmacies. Works with multiple medication automation systems. Assists, consults, contributes, executes, and participates in the daily activities of the Pharmacy Services Department to insure that optimum pharmaceutical care is provided to all patients. Assists staff pharmacists and director of pharmacy in all functions to maintain smooth operation of the department.Maintains the RXM database inconjunction with IT department.

QUALIFICATIONS:

EDUCATIONAL REQUIREMENTS

The Medication History Technician must be a high school graduate, be at least 18 years old and possess a good command of the English language. The Medication History Technician must have strong math capabilities, strong communication skills, and ability to work independently under the supervision of Registered Pharmacists.

The Medication History Technician must be a Registered Pharmacy Technician with the State Board of Pharmacy or be eligible to become registered. An applicant may be a Licensed Practical Nurse or Registered Nurse registered with the State.

National Pharmacy Technician Certification (CPhT) is preferred. If applicant is waiting for scheduling of test, test must be successfully completed and certification received within one year of assuming this position.

Three years of experience as pharmacy technician is required.

ENVIRONMENTAL FACTORS ABOUT THE JOB

1.Be able to move throughout the department and the hospital.

2.Possess proficient manual dexterity to use various office machines, such as, but not limited to, a telephone, typewriter, computer, calculator and Pyxis.

3.Access medications and other related supplies from various locations throughout the hospital.

4.Lift medications, supplies, IV fluids, and medication bins weighing approximately 25 pounds to waist or shoulder level.

1. Prepare various drug preparations using a horizontal flow hood.
2. Adhere to clean room dress code.
3. Be able to push/pull several types of wire carts throughout the hospital. Load weight of one cart exceeds 75 pounds.
4. Must possess the ability to multi-task and accept change.
5. Interact cooperatively and act as part of the healthcare team with all employees, patients, caregivers, retail pharmacy personnel, nursing home personnel, physician, clinical staff, and visitors.
6. Demonstrate and use aseptic technique to prepare sterile medications.
7. Be able to read.
8. Must possess proficient oral/written communication skills in the English language to communicate with patients, visitors, staff and physicians on a frequent basis.
9. Must possess excellent visual acuity to read physician orders.
10. Must possess excellent people interactive skills and customer service.
11. Must possess strong mathematical abilities to calculate appropriate doses when preparing medications for patients.
12. Must possess emotional stability to work in an extremely stressful environment that requires high levels of concentration to meet minute to minute deadlines.
13. Strong time management, organizational skills, problem solving skills, and attention to detail. Ability to work effectively and efficiently under tight deadlines, with high volumes, and multiple interruptions.
14. Strict level of confidentiality.

Category_II__ is the U. S. Department of Labor/Department of Health and Human Services potential exposure category for this position.

PHYSICAL REQUIREMENTS/HAZARDS:

FREQUENCY / NONE / INFREQUENT / FREQUENT / VERY FREQUENT
LIFTING 25 lbs / X
CARRYING 25 lbs / X
PUSHING >75 lbs / X
PULLING >75 lbs / X
STOOPING / X
KNEELING / X
CRAWL / X
CLIMB / X
BALANCE / X
SITTING / X
WALKING / X
STANDING / X
X / MANUAL DEXTERITY (EYE/HAND COORD) / EXPOSURE TO MOVING MECHANICAL PARTS
X / PERFORM SHIFT WORK / X / EXPOSURE TO TOXIC/CAUSTIC/
CHEMICALS/DETERGENT
MANEUVER WEIGHT OF PATIENTS / EXPOSURE TO EXTREME CONDITIONS, HOT/COLD
X / HEAR ALARMS/PHONE/TAPE RECORDER / EXPOSURE TO DUST/FUMES - VEHICLES
X
. / WALK 6 HOURS PER DAY / X / EXPOSURE TO POTENTIAL ELECTRICAL SHOCK
X / REACH ABOVE SHOULDERS / EXPOSURE TO X-RAY/ ELECTROMAGNETIC ENERGY
X / REPETITIVE ARM/HAND MOVEMENTS / EXPOSURE TO HIGH PITCHED NOISES
X / FINGER DEXTERITY / X / EXPOSURE TO COMMUNICABLE DISEASES
COLOR VISION / X / EXPOSURE TO BLOODBORNE PATHOGENS
X / ACUITY - FAR / GASEOUS RISK EXPOSURE
X / ACUITY - NEAR / X / USE OF PERSONAL PROTECTIVE EQUIPMENT
X / DEPTH PERCEPTION / X / HANDLE MULTIPLE PRIORITIES
X / ON CALL WORK / WORKS ALONE
X / USE OF LATEX GLOVES / USE OF FITTED RESPIRATOR
X / MANAGE STRESS APPROPRIATELY / X / MAKE DECISIONS UNDER PRESSURE
X / MANAGE ANGER/FEAR/HOSTILITY/VIOLENCE OF OTHERS APPROPRIATELY / X / WORK IN AREAS THAT ARE CONFINED AND CROWDED
JOB KNOWLEDGE/PRODUCTIVITY / RATING / COMMENTS

1. Completes work within acceptable time limits.Patient histories completed efficiently, accurately, and in a timely manner. Meets expectations for completing medication history.

1. Demonstrates the ability to set priorities.

1. Performs several tasks simultaneously during peak workload situations.

1. Maintains a clean organized work area.

1. Demonstrates a thorough knowledge and understanding of policies and procedures in performing job duties.

1. Demonstrates a thorough knowledge of work practices, emergency procedures, and personal protective equipment to protect from exposure to chemical, radiation, and infectious hazards.

1. Demonstrates good judgment in handling situations not covered by written or verbal instructions.

1. Follows through with assignments and lets affected parties know if unable to complete task.

1. Makes good use of time. Assists with pharmacy operational duties during down times. Takes initiative to assist others with operational duties.

1. Maintains RXM dictionary inconjunction with IT department.

TOTAL:
TOTAL DIVIDED BY 10 = AVERAGE
COMMUNICATION/CUSTOMER SERVICE / RATING / COMMENTS

1. Models Standards of Behavior.

1. Teamwork - interacts and communicates with fellow employees in a way that promotes a harmonious and cooperative working environment.

1. Accepts constructive criticism in a productive manner.

1. Maintains the confidentiality of patients’ records and employee information and uses discretion.

1. Responds to director/supervisor/manager’s requests for information and assistance in a timely and courteous manner.

6. Must trouble shoot problems with Pyxis.
7. Communicates with patients, retail pharmacy staff, nursing home staff,
patient family members, caregivers, nurses, pharmacists, and physicians
effectively to ensure the most current medication history is obtained.
8 Demonstrate customer service skills with all interactions
TOTAL
TOTAL DIVIDED BY 8 AVERAGE
DEPENDABILITY/INITIATIVE / RATING / COMMENTS
1.Identifies and suggests recommendations for departmental policy/procedure/standard changes including areas of cost effectiveness and efficiency.
2.Recognizes and performs duties although not directly assigned. Identifies duties/tasks to be completed, and makes time productive.
3.Demonstrates enthusiasm, initiative, and self motivation in performing job duties
4.Willing to adjust schedule/assignment in case of workload fluctuations or other departmental needs.
5.Exhibits willingness to master new work routines and methods.
6.Participates in development, implementation, and evaluation of departmental performance improvement.
7.Completes all paperwork required for monitoring medication reconciliation program. Assists with evaluation of results. Contributes to improvement initiatives.
TOTAL
TOTAL DIVIDED BY 7= AVERAGE
EDUCATION/DEVELOPMENT / RATING / COMMENTS

1. Learns new procedures and protocols.

1. Consults or reviews written policies/procedures/protocol to clarify uncertain aspects.

1. Completes annual mandatory inservice requirements.

1. Attends department meetings and inservice training programs to remain up-to-date, reviews and signs minutes of staff meetings when unable to attend.

1. Assumes responsibility for on-going professional development.

1. Assumes responsibility for National Certification requirements

1. Completes programs (live or online) to improve medication history process

1. Completes programs on customer service

TOTAL
TOTAL DIVIDED BY 8= AVERAGE
HOSPITAL/DEPARTMENT
POLICIES AND PROCEDURES / RATING / COMMENTS
1.Accepts and supports changes in hospital and departmental policy.
2.Observes the hospital/departmental dress code and wears employee ID badge.
3.Complies with hospital policies concerning absenteeism and tardiness.
4.Complies with meal and break allowances in accordance with hospital policy and departmental staffing needs.
5.Attends to personal affairs outside of scheduled work time.
6.Maintains time worked appropriately and clocks in correctly.
7.Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiently; implements resource management strategies.
8.Performs all other duties as assigned.
TOTAL
TOTAL DIVIDED BY 8 = AVERAGE
SAFETY AND ENVIRONMENT OF CARE / RATING / COMMENTS

1. Safety: Follows hospital and departmental safety policies and procedures.

1. Security: Wears name badge identification and aware of role in minimizing security incidents.

1. Hazardous Materials and Waste: Demonstrates knowledge or role in Hazardous Materials Program, including procedures to follow in case of spill.

1. Emergency Preparedness: Demonstrates knowledge of role in Emergency preparedness Program; participates in disaster drills, as appropriate.

1. Life Safety: Demonstrates knowledge of role in the life safety program and participates in codes as necessary.

1. Medical Equipment: Demonstrates knowledge of role in the Medical Equipment Program and how to report malfunctioning equipment.

1. Utility System: Demonstrates knowledge of role in the Utility Systems Programs and the department’s response to utility failure.

1. Infection Control: Follows hospital and departmental infection control policies and procedures.

1. Medication Safety: Demonstrate knowledge of role in Medication Safety. Knows SALAD meds and precautions taken. Knows high alert medications and precautions in place. Understands role in ensuring medication safety while perform medication histories.

TOTAL
TOTAL DIVIDED BY 9= AVERAGE
DEPARTMENT SPECIFICS: / RATING / COMMENTS
1. All medication orders are profiled accurately, per procedure and in a timely
manner. Score based on supervisory documentation of errors of the above.
Significant errors include wrong medication, wrong strength, wrong patient,
and wrong schedule.
2. All new medication orders are filled with the correct medication, the correct
strength, the correct quantity, labeled properly and filled in a timely manner.
Scored by supervisory documentation of significant errors in the above
process. Significant errors include wrong medication, wrong strength, and
wrong dosage form.
3. Employee performs prepacking procedures accurately and in a timely
manner. Score based on number of times Employee does prepacking
function.
4. IV medications are prepared accurately using aseptic technique, labeled
properly and prepared in a timely manner. Employee must work in the IV
room as the 7 a.m. IV person 10 times per year. Score based on supervisory
documentation of significant errors in the above processes. Significant errors
include wrong dose, wrong drug, wrong fluid and wrong patient.
5. Employee is familiar with normal Pyxis procedures. Restocks accurately and
in a timely manner. Must fill Pyxis 25 times per year. Score based on
number of errors in the Pyxis procedures.
6. Employee can perform all routine procedures using Meditech inventory
system including performing issues, running critical item reports and stock
out reports, creating orders (manual and automatic), receiving orders and
placing stock on shelves. Uses issue forms accurately and consistently.
Score based on number of times Employee works as 10:30, and 9:00 aux.
7. Must be familiar with all Pyxis applications to include, Connect, ASys, med
stations, PARx and how to maintain the equipment and trouble shoot.
8. Replenishes medications in emergency drug containers and floor stock
areasaccurately
9. Answers the telephone, identifying self and department. Directs calls to
appropriate personnel.
10. Answers requests at the window and makes stat deliveries to patient care
and ancillary areas when requested.
11. Keeps pharmacy areas clean, neat, and well-organized. Keeps pharmacy
equipment clean.
12. Completes and documents all assigned medication storage area
inspections at least monthly. Identifies and replaces outdated and unusable
medications.
13. Obtains allergy information with reactions from patient or caregivers. Enters
Information accurately into the computer system. Consults with pharmacist
If there is a question regarding the allergy information provided.
14. Processes patient medication history and enters information accurately into
Into computer system. Obtains and enters last dose information. Prints
report and reviews with patient for accuracy.
15. Contacts pharmacist to clarify questions regarding histories.
16. Works with nursing, physicians, and clinical staff as part of the patient care
team.
17. Completes all documentation as required for monitoring the medication
history program
18. Changes are made to RXM library accurately and as directed by the
pharmacist
19. Works with IT as needed if revisions on medication reconciliation
documented are needed. Informs director and department members of
changes in documents.
20.Works with nursing, pharmacist, and physician to resolve discrepancies with
home medications.
21. Performs other duties as assigned.
TOTAL
TOTAL DIVIDED BY __21_ = AVERAGE
APPRAISAL TYPE: / APPRAISAL PERIOD:
3-MONTH (90 days) / FROM
ANNUAL / TO
PROMOTION
Other: ______

SCORE SUMMARY

Section
1 / Section
2 / Section
3 / Section
4 / Section
5 / Section
6 / Section
7 / TOTAL
(Add Scores 1-7)
x.05= / x.05= / x.05= / x.05= / x.05= / x.05= / x.70 =
3.75 – 4.0
3.50 – 3.74
3.0 – 3.49
2.50 – 2.99
2.0 – 2.49
Below 2.0 / 1% + Announced Merit
½% + Announced Merit
100% Announced Merit
1% Below Announced Merit
2% Below Announced Merit
No Merit
SUMMARY OF STRENGTHS / DEVELOPMENTAL NEEDS
EMPLOYEE COMMENTS
MANAGER COMMENTS:
Employee Signature: / Date:
Rater Signature: / Date:
Manager / Supervisor Signature: / Date:

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