Notice Seeking Possession
Overview
A notice seeking possession (NSP) is served to a tenant once it meets the criteria as identified within the Rent arrears procedure:
Owes 4 weeks rent or £100 (if four weeks payable rent is less than this ).
The Assistant Rent Advisor (ARA) will identify each week which cases require a NSP and update the NSP diary, notepad, produce letter, and progress account to correct arrears stage. The NSP will be delivered by the Rent Advisor.
Procedure
1. Notice and appointment needed
Update NSP Diary
On a Tuesday check the spreadsheet in RentRecovery/NSP Surgery data/NSP requests, this will identify which accounts need a NSP.
Check the arrears are the same as on spreadsheet, any difference check with RA as to action needed.
If appointment needed update RentRecovery/NSP Surgery/NSP diary WITH Name and address for an appointment the following week on a Tuesday/Wednesday 9.30 – 12.00 (make a note of the date as this will be needed at a later stage in the process)
Update Libra account notepad as below entering correct interview date
twice , then click OK
Update Libra - progress account to stage 3
Arrears/Entries/Progression Manual Actions
Account – Enter rent reference
Type – Enter STD
to Action – enter ARREARS/NSP and check account balance
Twice and the confirmation screen will be displayed, dependent if you have any other accounts to update click Yes/No
The print box will now be displayed click OK and select the main printer HP 28356 click on
Properties
Printing Shortcuts
Print on both sides
Yes Flip over
OK twice.
Do 2 photocopies of NSP, clip together with ARR3 letter, print a rent statement for the last 10 weeks and put in tray for delivering.
2. Reserve Notice and appointment needed
All the same processes as above
3. Reserve Notice and no appointment needed
Update Libra account notepad
In Libra update notepad for account as below
twice
Update Libra - progress account to stage 3
Arrears/Entries/Progression Manual Actions
Account – Enter rent reference
Type – Enter STD
to Action – enter ARREARS/NSP
Twice and the confirmation screen will be displayed, dependent if you have any other accounts to update click Yes/No
The print box will be displayed click OK and select the main printer HP 28356 click on
Properties
Printing Shortcuts
Print on both sides
Yes Flip over
OK twice.
Do 2 photocopies of NSP and disregard normal ARR3 letter
Print letter RentRecovery/NSPSurgery Data/Arr3 letters/Re serve No appt
Put NSP,letter and a rent statement for the last 10 weeks in tray for delivering.
4. Notice and DWP deductions
Update Libra account notepad
twice
Update Libra - progress account to stage 3
Arrears/Entries/Progression Manual Actions
Account – Enter rent reference
Type – Enter STD
to Action – enter ARREARS/NSP
Twice and the confirmation screen will be displayed, dependent if you have any other accounts to update click Yes/No
The print box will be displayed click OK and select the main printer HP 28356 click on
Properties
Printing Shortcuts
Print on both sides
Yes Flip over
OK twice.
Do 2 photocopies of NSP and disregard normal ARR3 letter
Print letter RentRecovery/NSPSurgery Data/Arr3 letters/NSP-DSSD
Put NSP, letter and a rent statement for the last 10 weeks in tray for delivering.
5. Notice, IT – SEC and appointment needed
Update NSP Diary
On Wednesday morning check the spreadsheet in RentRecovery/NSP Surgery data/NSP requests, this will identify which accounts need a NSP.
Check the arrears are the same as on spreadsheet, any difference check with RAMO as to action needed.
If appointment needed update RentRecovery/NSP Surgery/NSP diary for an appointment the following week on a Tuesday/Wednesday 9.30 – 12.00 (make a note of the date as this will be needed at a later stage in the process)
Update Libra account notepad
In Libra update notepad for account as below
twice
Update Libra - progress account to stage 3
Arrears/Entries/Progression Manual Actions
Account – Enter rent reference
Type – Enter STD
to Action – enter ARREARS/NSP
Twice and the confirmation screen will be displayed, dependent if you have any other accounts to update click Yes/No
The print box will be displayed click OK and select the main printer HP 28356 click on
Properties
Printing Shortcuts
Print on both sides
Yes Flip over
OK twice.
Do 2 photocopies of NSP and disregard normal ARR3 letter
Print letter RentRecovery/NSPSurgery Data/Arr3 letters/IT-SEC appt
Put NSP , letter and a rent statement for the last 10 weeks in tray for delivering.
.
5. Notice, IT – SEC and no appointment needed
Update Libra - progress account to stage 3
Arrears/Entries/Progression Manual Actions
Account – Enter rent reference
Type – Enter STD
to Action – enter ARREARS/NSP
Twice and the confirmation screen will be displayed, dependent if you have any other accounts to update click Yes/No
The print box will be displayed click OK and select the main printer HP 28356 click on
Properties
Printing Shortcuts
Print on both sides
Yes Flip over
OK twice.
Do 2 photocopies of NSP and disregard normal ARR3 letter
Print letter RentRecovery/NSPSurgery Data/Arr3 letters/IT-SEC No appt
Put NSP , letter and a rent statement for the last 10 weeks in tray for delivering.