Management consultant Cindy Lewis and Marian Brzykcy did a three month study of over 500 businesses and came to the sad conclusion that service is lacking in most businesses.

Only 3% of the stores they visited left them “very satisfied.” The remaining 97% failed mostly on the BASICS:

·  Lack of courtesy

·  Skimpy product knowledge

·  Not listening

·  No respect

·  Negative attitudes

FACT: 68% of customers leave companies due to perceived indifference.

FACT: 98% of unhappy customers never report a problem to the owner or manager, but 91% of them will never buy again from a business that has offended them.

FACT: Poor customer service is the number one consumer complaint

FACT: No topic could be more critical to membership right now than customer loyalty

One bad customer experience can now be instantly blasted across Twitter or Facebook before the customer even leaves the store or business!

Over 300 Chambers of Commerce have presented our nationally known workshop entitled,

“A Passion for Service”

(How to Win Customers and Reduce Lost Sales)

There are many UNIQUE advantages of sponsoring our workshops:

·  We have a proven track record of success with hundreds of Chambers

·  We provide proven turn key marketing -- you will see an excellent turnout.

·  The workshop is outstanding quality and rated by members as excellent

·  Chambers make $500-$5000 in non-dues income on the day.

·  You are invited to send your own full time staff members for FREE!

Sincerely,

BILL DRURY SEMINARS

P.S. from Zig Ziglar, America’s number one motivator:

"...I'm speaking on behalf of my friend Bill Drury. Bill has conducted over 300 workshops for the Zig Ziglar Corporation - we always got good reviews. He knows what he is talking about. He has an excellent style of delivery. Your people will like him!”

2011 Workshops

A PASSION FOR SERVICE! ®

(How to Win Customers and Reduce Lost Sales)

Over the last 10 years, 400 of the Fortune 500 companies have sent attendees through Bill's lively half day customer service workshops. Businesses large and small give this workshop rave reviews. Topics covered include:

·  Get ready for turbulent change

·  How to stay motivated

·  Who really signs your paycheck

·  Make a great first impression

·  Build and maintain a positive attitude

·  Communicate respect to every customer

·  Remembering and using customer names

A PASSION TO CONNECT ™

(Winning new customers and protecting your online reputation through effective Social Media Marketing)

Social Media is bringing a significant change to the way marketing is done. Customers, potential customers and competitors interact every day through different Social Media channels to create advantages for everyone. Start-ups, individuals and well-established companies are creating new customers and increased profits from social media sites like Facebook, Twitter and YouTube.

But businesses that ignore this changing environment do so at their peril. One bad customer experience can now be instantly blasted to friends and neighbors doing untold damage to a company’s reputation.

Client communications expert, Bill Drury, in collaboration with nationally known #1 Google rated Social Media expert, Giovanni Gallucci, will present a dynamic half-day workshop entitled “A Passion to Connect.” designed to help your business understand and use these new customer connections to win more customers and reduce lost sales.

Your Profit Potential on the Seminar

Recommended Workshop Prices: We recommend you charge Chamber members an early registration price of $89.00 for one attendee and $79.00 each, five or more. Late registration (beginning one week in advance of the seminar) is suggested at $99.00 for one attendee and $89.00 each, five or more. Non-members are $199.00 each.

Times and Sessions: We provide two sessions per day to allow half your members to attend in the morning and half in the afternoon. (8:30 – 11:30AM and 1:00PM – 4:00) Your small businesses love this!!

Speakers Fees: Our fees are $40.00 per person + workbooks @ $10.00 each (a workbook is required for each attendee), with a minimum charge of 50 attendees ($2500.00) guaranteed regardless of turnout or cancelation, plus travel. Attendees above 50 persons are at the above rate.

Marketing Fees: Beautiful professionally designed three color brochures, with your name and sponsor logos are available at a cost of 30 cents each, plus typesetting and shipping.

Travel Expenses: $500.00 or less, if you help us recruit another Chamber(s) in your State or area to sponsor the seminar in the same week.

Sponsors: We help you recruit sponsors for the seminar. This can sometimes double Chamber income on the day! We offer a free $1000.00 “Passion for Service” DVD training system to top sponsors.

Media: We have a fantastic media recruitment tool that is selling out workshops!

Your Non-Dues Profit Income: If you 100 Chamber attendees registered, the costs and profit should run like this:

Workshop gross for 100 attendees $8500.00

======

Brochure, mailing, ship, typesetting, $ 400.00

Hotel meeting room, refreshments $ 200.00

Speaker fee $ (40.00 per attendee)

Travel $ 500.00

Workbooks @ $10.00 each $ 1000.00

======

CHAMBER PROFIT $ 2400.00

You can double this profit with sponsors, media and inviting other Chambers to attend.

Here’s What They’re Saying

“Your seminar has the whole town talking. I have had more phone calls about how much the attendees enjoyed your seminar than any other project I have undertaken!”

-Kitty Nash, Membership Director

“Your seminar entitled, ‘A Passion for Service’ was a great success! Virtually all comments were positive. I have to admit that our attendance exceeded our expectation for both morning and afternoon sessions”

-Bob Singer, Executive Director

“We are so glad ‘A Passion for Service’ was a big hit with those who attended. We have received very positive feedback from people in a variety of businesses and organizations. As we all know, customer service is vital in the business world, however it is often overlooked. I want to thank you for an effective and motivating seminar.”

-Kathleen Plante, Events Manager

“Many thanks for your outstanding presentation ‘A Passion for Service.’ As the enclosed evaluation forms attest, those in attendance found the information well organized, extremely useful, and your program entertaining.”

-Phil Neighbors, CCE, President

“The feedback from the participants is positive and I recently had the opportunity to speak with several attendees and one CEO that sent his entire staff. He said the employees returned to work excited and they didn’t want the seminar to end.”

-Joy M. Martinez, Chamber Operations

“I have read all of the post seminar comments from the attendees and their overwhelming collective response was that you presented the program in such a friendly and humorous manner that the three hours passed by in a flash!”

-Mark Berson, Chamber President

“We certainly enjoyed your seminar! You are fabulous! You have refined your seminar to perfection! Everyone – and I mean everyone – had wonderful comments.”

-Patricia Thompson, Marketing Department

"Bill's presentations are a thing of beauty to watch unfold...within the first 30 minutes of the seminar I find myself thinking, "Why didn't I insist that our entire staff attend this workshop! It addresses all the issues of communications, attitudes and customer relations we at the Chamber face every day!"

--Bruce Partain, President & CEO

FAX BACK ACTION RESPONSE FORM

_____Please contact me immediately with dates available for your seminar

_____We are interested, but have questions, please call us

____ Maybe, but we need a lot more information

Your Name______

Your Title ______

Chamber Name______

E-mail address______

Phone______

FAX FORM TO 972/618-8003 (Available 24 hrs a day)

To contact us:

Bill Drury Seminars

Website: www.apassionforservice.com

Chamber Executive’s Recommendations: www.billdrury.com/avclips.htm

Mobile--best number to reach me directly!! (214) 762-3595

Fax-- (972) 618-8003

Email –