Nitin Daluja

6100/5, D6, SantushtiAppartments

Vasant Kunj , New Delhi

Mobile: 7389900685

Objective:

Sales Management position that will effectively utilize acquired expertise and experience for achieving corporate objectivesand developing the next generation of salesman

Summary Of Qualifications:

Professional with 16 years of total sales experience including 8 years experience in Automobile Industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

oExpertise in Channel Sales, automobile sales, dealer management & systems implementation, new dealer appointment process, performance planning & monitoring, MIS & reporting, staff motivation

oProactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

Ability to easily grasp and put into application new ideas, concepts, methods and technologies.Dedicated, innovative and self-motivated team player/builder.

Leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. .

Professional Experience:

Manager – Maruti Suzuki India Ltd 9/08- Present

  • Ensuring the achievement of retail target for the region
  • Achievement of Targeted Market share in the territory
  • Manage high quality & healthy relationship with all Dealers in the Area
  • Budgeting and planning ATL and BTL activities in the region
  • Regular Auditing the dealership on parameters : Infrastructure, Systems, Manpower Satisfaction, Manpower
  • Ensuring that dealer sales team is trained on Product, Process & Soft Skills
  • Ensuring reward & recognition system at dealership level for best performing sales staff
  • Designing & Implementing Monthly Incentive scheme for the dealer sales force
  • Coordination with various training Agencies to ensure manpower is trained on Product , Process & Soft Skills
  • Ensuring timely resolution of complaints and customer satisfaction
  • Monitoring dealership on parameters like sales team productivity & conversion ratio and ensuring that systems are at place in dealership so that productivity & conversion ratio are as per norms
  • Planning & implementation of various monthly & annual sales contests for the sales team for recognizing & motivating the star performers
  • Regular sharing of reports with Head office, Delhi regarding various competitor activities, new dealerships & market information report of the region

Area Incharge - Honda Motorcycles & Scooters India Pvt Ltg,Manesar, Gurgaon 6/06 – 8/08

Responsible for the achievement of Enquiry, test ride & Retail target through a network of Dealers

Monitoring the dealerships & suggesting countermeasures on the following parameters – infrastructure, manpower, facilities, systems, reporting, activities, customer satisfaction & commercial aspects

Area analysis for each dealership through various sales tools like area marketing map, TOM/SOM surveys & suggesting suitable action plan for each area

Planning of promotional activities at regional lavel & PDCA of all activities

Preparation of various MIS reports(wholesale data, competitor 4P report …) & presenting to the management

Organizing customer meets at the dealerships & conducting root cause analysis of the complaints received so as to formulate action plan for complaint elimination and hence increase customer satisfaction

Training & motivating sales team at dealerships

Participation in various prestigious events like IITF

  • Part of the Dealer development team for area identification & network expansion

Sales Supervisor – Larsen & Toubro Ltd(Switchgear Div). 8/04 – 6/06

Responsible for the sale of switchgear products through a network of Dealers & retailers in entire region

Presentation & direct sales to various Institutional buyers

Managed a team of three sales associates. Trained and motivated staff to meet/exceed established sales target

Created innovative promotional marketing strategies

Development of weak markets through focused area approach

Organizing Retailer & Electrician meets at local level for training & motivation of channel partners

Ensured highest level of customer satisfaction by providing timely & quality service at all times

Sales Incharge – Gujarat Ambuja Cements Ltd. Chandigarh. (07/00 – 08/04)

Responsible for the achievement of sales & collection target through a network of dealers & sub dealers in the region

Organizing dealer , retailer , Mason meets ; trained & motivated them and built strong relationship with them

Implemented various promotional strategies of the organization at Dealer/retailer level

Visiting various construction sites , meeting the customer directly and educating him regarding the latest construction techniques being practiced throughout the world

Giving feedback to the management regarding various competitor activities taking place in the region

Education

MBA(Marketing) from PunjabTechnicalUniversity, Jalandhar(Punjab). 98-00 (60 % marks)

B.Sc (Physics) from Guru Nanak Dev University, Amritsar (Punjab). 95 – 98(55% marks)