Optus Mobile Broadband Service

Standard Pricing Table

Section 1 Current Pricing Plans

Click on the page number of the section that you are interested in

1. About this standard pricing table 3

2. Equipment and equipment charges 3

2.1 Equipment required to access the services 3

2.2 Delivery fee 3

3. Service charges 3

3.1 How do we calculate data usage? 3

3.2 Which pricing plan applies to you? 4

3.3 What charges apply for your use of value added service features? 4

4. Consumer plans 4

4.1 My Mobile Broadband Plus Plans 4

5. Consumer 12 Month Plans 7

5.1 My Mobile Broadband Plus Plans 7

6. Consumer Promotional Plans 8

6.1 My Mobile Broadband Plus Plans 8

7. SMB Plans 10

7.1 Mobile Broadband Business Plans (September 2016) 10

8. SMB 12 Month Plans 12

8.1 Mobile Broadband Business Plans 12

9. SMB Promotional Plans 13

9.1 Mobile Broadband Business Plans 13

10. Pricing plans available to Small and Medium Business Fleet Customers 15

10.1 What does the Optus Business Mobile Broadband Offer allow you to do? 15

11. Pricing plans available to employees of business customers only 18

11.1 Pricing plans available to employees of Optus Business customers 18

11.2 Optus Business (OB) Employee Platinum Plans 20

12. Cancellation fees 22

13. Other charges 22

13.1 Roaming charges 22

13.2 Replacement Equipment 22

13.3 Late Or Non-Payment Fees And Charges 23

13.4 Paper invoice fee 23

13.5 Payment processing fee 23

13.6 Payments made through an Australia Post outlet 23

13.7 Mercantile agent recovery fee 23

13.8 Suspension fees 23

13.9 Change of Account Holder Fee 23

13.10 Replacing your Optus SIM card 23

13.11 Copy of Back Bills 24

13.12 Changing your pricing plan 24

13.13 Payment Dishonour Charges 24

13.14 Equipment Delivery Fee 24

13.15 Short Message Service Charges 24

14. Specials 24

14.1 Optus SMB Rewards 24

14.2 Optus Security – Available to new and existing customers from 2ndApril2013 24

14.3 Optus Internet Security Suite Software (OISS) – Available to new and existing customers prior to 2ndApril2013 24

15. 24 Month Device Warranty 26

16. Device Protect (Insurance) – for New Customers from 19June2016 28

1. About this standard pricing table

(a) This standard pricing table, together with:

(i) your application;

(ii) the Consumer terms or SMB terms as applicable to you;

(iii) the service description; and

(iv) the appendices,

forms your agreement.

(b) You may obtain a copy of the latest version of the above documents on our website: www.optus.com.au/standardagreements or from us on request.

(c) Where you may be charged a fee, then this fee is set out in this standard pricing table. Please check this standard pricing table carefully to see what fees apply to your use of the service.

(d) The meaning of the words printed like this is set out at the end of the service description or in the Consumer terms or SMB terms as applicable to you.

2. Equipment and equipment charges

2.1 Equipment required to access the services

(a) You can access the service via a compatible modem device and the Optus software loaded onto your computer in any location covered by our networks.

(b) You may:

(i) purchase the device from us to use with the service; or

(ii) use your own Mobile Broadband device

(i) it must be an approved device;

(ii) its operation and any repairs to it, is your responsibility; and

(iii) subject to your statutory rights, we do not make any warranty regarding the software or data provided to you as it operates on your device and interacts with your other applications.

(d) For a full list of equipment charges, please visit www.optus.com.au/mobilebroadband

2.2 Delivery fee

A $9.95 delivery fee may apply if we deliver your device to you.

3. Service charges

3.1 How do we calculate data usage?

(a) We will charge you for the volume of data uploaded and downloaded using the service.

(b) Charges are based upon 1 kilobyte increments and are rounded to the nearest cent.

(d) There are 1024 kilobytes for every 1 megabyte.

3.2 Which pricing plan applies to you?

(a) If you commenced your service prior to 3 June 2013, refer to Mobile Broadband Pricing Table – Special Plans

(b) If you have already completed your application for the service the name of your pricing plan will be indicated on your application. If you do not know the name of your pricing plan it will appear on your bill or you may call us to confirm your pricing plan details.

(d) You may select a month to month pricing plan, or a minimum term of 12 or 24 months in your application depending on the pricing plan you choose.

(e) You must pay us the monthly access fee for the pricing plan you choose each month during the term of the agreement. The monthly access fee includes an amount of eligible data usage, as indicated in the table. We will bill you for monthly access fees in advance.

(f) Your Included Data Allowance includes data use on the Optus 4G single band or 4G dual band, Optus 3G single band or dual band networks and Optus GSM network. Data use when you are roaming is not included in your Included Data Allowance.

(g) Excess usage charges will apply for each extra Gigabyte of data uploaded or downloaded (or part thereof) once you have reached your monthly Included Data Allowance for that particular billing period. We will bill you for excess usage charges in arrears.

(h) Any unused included data usage is forfeited at the end of each month.

3.3 What charges apply for your use of value added service features?

Appendix Y (Value Added Service Features) of the agreement describes any value added service features that are available with the Optus Mobile Broadband Service. Where you use such value added service features in connection with the service, unless we specify otherwise, the charges set out in Appendix Y will apply to your use of those value added service features.

4. Consumer plans

4.1 My Mobile Broadband Plus Plans

(a) This section relates to the following plans. You can find your Plan ID on your bill under the Summary section.

Plan / Plan ID / Available
$15 My Mobile Broadband Plus 2GB / 800544, 800549, 10174417 / 5September2016
$25 My Mobile Broadband Plus 5GB / 800545, 800550, 10174307 / 5September2016
$35 My Mobile Broadband Plus 10GB / 800708, 10616275 / 5 June 2017
$50 My Mobile Broadband Plus 25GB / 800710, 10616295 / 5 June 2017
$70 My Mobile Broadband Plus 50GB / 800548, 800553, 10174337 / 5September2016

(b) Data pool: If you have more than one My Plan Plus, My Plan Plus SIM Only, My Plan Business (including Tech Fund), My Plan Business SIM, My Plan Flex, My Plan Business Flex, Business Lease, My Mobile Broadband Plus or Mobile Broadband Business on the same billing account, the included data will combine into one data pool, which will be shared by all eligible services on that account. Any unused data in the data pool expires at the end of each billing month. If you don't want to share data between services, they will need to be on separate billing accounts. Data pooling is only available within Australia.

(c) Plan Changes: You can change your plan during the minimum term provided you move to a plan with a higher monthly access fee. You cannot change your plan during the minimum term to a plan with the same or lower monthly access fee. If you change your plan during the minimum term a fee may apply and any device repayments will remain the same.

(d) New Tablet Trade Up – Available on 24 month contracts only: If you are on a 24 month $30 and above plan referred to in this section, you have the option of New Tablet Trade Up, which can be exercised in two ways:

(i) New Tablet Trade Up for $99

(A) After 12 months on a 24 month $30 or above plan, you can pay a one fee of $99, return your original tablet to a Yes Optus store in good working order, purchase a new tablet phone on a new 24 month plan and sign documentation that will enable ownership of your original tablet to be transferred to a second hand dealer nominated by Optus.

(B) A tablet is considered to be in good working order when :

a. it can power on and off,

b. it has a touchscreen that is fully functional and has no imperfections such as lines or marks,

c. it does not have any missing buttons or damage to other components such as charging ports, SIM tray,

d. the tablet (including the touchscreen) is not cracked and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay); and

e. any locking features are disabled.

(C) The tablet you return in accordance with section 4.1(d)(1) must be the tablet you purchased when you took up one of the eligible plans referred to in this section.

(D) When you seek to exercise this option and meet the relevant conditions, Optus agrees to waive any remaining tablet repayment charges on the tablet you are returning.

(E) By exercising this option, you acknowledge that the second hand dealer will pay Optus a fee on your behalf for the tablet you return in part consideration of Optus waiving your remaining tablet repayments on the tablet you are returning.

(ii) Keep existing tablet

Alternatively and instead of paying $99, if you wish to keep your original tablet, you can simply pay out the full remaining cost of your tablet, including any monthly credit that Optus was going to cover and purchase a new tablet on a new 24 month plan.

(e) Cancellation: If you cancel your service during the minimum term, there are no plan cancellation fees. You will simply need to pay out the full remaining cost of your tablet, which will include any monthly device credit that Optus was going to cover. You will also need to pay the pro-rated monthly access fee for your final month and any charges incurred up until the cancellation date. This could include usage that is excluded from your plan or excess fees if you've used more than the included values.

My Mobile Broadband Plus

Plan Name / $15 My Mobile Broadband Plus 2GB / $25 My Mobile Broadband Plus 5GB / $35 My Mobile Broadband Plus 10GB / $50 My Mobile Broadband Plus 25GB / $70 My Mobile Broadband Plus 50GB
Monthly Access Fee / $15 / $25 / $35 / $50 / $70
Included Monthly Data Allowance for use within Australia / 2GB / 5GB / 10GB / 25GB / 50GB
Cost of 1MB of Data / $0.0073 / $0.0049 / $0.0034 / $0.0019 / $0.0014
Total Minimum Cost over 24 Months / $360 / $600 / $840 / $1200 / $1680
Optus Sport / Included / Included / Included
Music / Included
Mobile TV 24M plans / $10 / $10 / Included / Included / Included
Mobile TV M2M plans / Not included
Contract Length / Month-to-Month or 24 Months
Additional Data / $10 per 1GB or part thereof up to a maximum of 150GB. If you use more than this we may continue to charge you at the same rate or restrict your data use that month.
Fair Go Policy applies. Refer to Appendix S for further details.
Standard National SMS / 10c per 160 characters
International SMS / 50c per 160 characters
Standard national MMS / 10c per message
International MMS / 75c per message

5. Consumer 12 Month Plans

5.1 My Mobile Broadband Plus Plans

(a) This section relates to the following plans. You can find your Plan ID on your bill under the Summary section.

Plan / Plan ID / Available
$15 My Mobile Broadband Plus 3GB 12M / 800698, 10602215 / 5 June 2017
$35 My Mobile Broadband Plus 15GB 12M / 800694, 10602195 / 5 June 2017
$70 My Mobile Broadband Plus 70GB 12M / 800696, 10602205 / 5 June 2017