FINAL PROJECT - TEAM 4 Page 1

FINAL PROJECT - TEAM 4 Page 1

Final Project - Team 4

Tabatha House Roger Hunter
Dennis Jones Chris Ketterman

Florida Institute of Technology - EMG3331
Professor - John P. Holmquist, Ph.D.

6/17/12

Assignment Details

●  Provide, at a minimum, the following items about a hypothetical Human Resources Department of your own design. It can be written from the viewpoint of a new company that is just starting or one that already exists. The organization is global in nature. You can be as creative as you like regarding content, style/form or the format in which it is submitted. Just be sure the minimum requirements are completed

●  These are the minimum items that must be in the project. You are free to add anything else

○  Introduce your Human Resources (HR) department, its makeup and structure, and its placement within the organization

○  Describe the various activities of your HR department( i.e., staffing, personnel development, etc.)

○  Present a mission statement that includes the administrative, operational, and strategic role of the HR department

○  Prepare an organizational Strategic Human Resource Plan

○  Prepare an organizational Staffing Plan

○  Prepare an organizational Training and Development Plan

○  Prepare a rudimentary organizational benefits and compensation program

Background Information

ABC InfoTech is a global producer and supplier of Information Technology systems and services. The company opened in 1990 and has grown to 5 locations across North America, with a production facility located in Tokyo.

ABC InfoTech employs more than 1000 individuals, and services more than 1 million customers worldwide.

The following document is intended for internal distribution only.

Contents

Our Mission …...... 4

Our Human Resources Department...... 5
HR Department Activities...... 7

Strategic Human Resource Plan...... 8

Staffing Plan...... 9

Talent and Transformation...... 10

Benefits and Compensation Program...... 12

"The basic mission of human resources will always be to acquire, develop, and retain talent; align the workforce with the business; and be an excellent contributor to the business. Those three challenges will never change."

Edward L. Gubman - Journal of Business Strategy

Our Mission

We endeavor to provide an exceptional Human Resource experience for recruits, employees, and retirees and to work with internal departments to hire, expand, sustain, and retain a diverse and capable workforce, because we know they are key to ABC InfoTech's reputation and success.

Our company mission is to provide our customers with full range of professional quality services in a timely and cost effective manner. The HR mission strives to achieve this with our “employee first customer second” principle. Our goal is to establish a vibrant work environment and to strive for persistent high productivity, uninterrupted improvement, organizational renewal, and extraordinary customer service. We know by keeping our employees happy and satisfied we can better achieve our company goals and objectives .This foundation will provide a platform to actively attract, retain, and develop quality people. This will help to ensure that each employee has an equal opportunity to succeed in our organization.

The HR department aim is to provide a full range of centralized, comprehensive human resource management services for employees of ABC InfoTech and to assist our business units in attracting and retaining competent people.

Our Human Resources department

The ABC InfoTech HR Department was started in 1990 with one employee. As the company has grown and expanded over the past 22 years, the HR department has grown to match it. HR has maintained a 1:100 ratio with employees, which has proven ideal for our business model.

The HR department is currently under the global direction of Chris Ketterman, VP, and responsible for various functions like payroll, employee leave, health & safety, insurance, administration, and recruiting.
The organizational chart below outlines the current HR department structure.

HR Managers are located in the corporate office and travel to their respective sites on a regular basis. Site managers are located in each of our 4 facilities and act as "Boots on the ground" to oversee necessary location HR functions. This gives us a direct line to each of our facilities for HR related activity like recruiting, training and conflict resolution.

Administrators oversee the key functions of the HR department, utilizing staff and interns to maximize their effectiveness in each function.

The HR department is solely responsible for managing the productivity and development of workers at all organizational levels; human resource personnel have access to the support decision makers. Under Chris's direction, the department has meet the expectations of the employees of the company and was awarded "Achievement in Excellence" award for fiscal year 2011-2012. The Talent and transformation department, a key part of the HR team, has received several industry awards for their innovative TNT 360 program, their program has been followed and put into action all over the world. The achievement of this team has brought pride to our company, and serves as a motivating factor to what we can all achieve.

Our Human Resource Management (HRM) functions are ideally positioned near the theoretical center of the organization, with access to all areas of the business.

HR Department Activities

The key activities carried out by the HR department includes staffing, personal development, ensuring fair safe and equitable work environments and ensuring compliance to regulations.

Staffing is the most important managerial activity carried out by our HRD which involves managing the organization structure through effective and proper selection, development of the personnel to fill the assigned roles.

Staffing helps in placing the right men at the right job. Staffing also helps in deciding the organization needs and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, deal with the performance issues. Staffing also include managing approach to employee benefits and compensation, employee records and personnel policies. We have not only fulfilled the recruitment needs of the organization but also handled the joining formalities of the employees so that they can easily adapt to the new working environment. We have treated all the employees as the important asset of the organization because we strongly believe good employees give a company the competitive edge.

The TNT 360 program refers to the talent management program, designed to manage and motivate people so that people and all departments are performing at maximum capability in a highly fulfilling manner. Thus the priority is given to organizational needs rather than individual needs . The HR Department is responsible for organizing interviews, orientation , training and development, performance appraisals, employee motivation, handling disciplinary issues, payroll system functions, and when necessary, employee termination. The HR department also ensures safety conditions in the workplace by establishing of rules and policies to be followed by the employees of the organization. We also sponsor personal wellness programs, like eye checkup programs, cervical cancer screening programs, and other health related initiatives.

Strategic Human Resource Plan

ABC InfoTech's focus is to find and develop top industry professionals across the company. This strategy includes an aggressive recruiting camping at Universities and technical schools worldwide. The Recruiting and Retention team seeks out talented individuals, who have shown they can excel in an academic setting. Thru a series of interviews and psychological test individuals who are most likely to assimilate within our culture are selected and brought onboard.

ABC InfoTech offers a competitive compensation program and thru the TNT 360 program employees are offered ample opportunity to advance and grow with the organization. With the ABC Forum, employees are encouraged to challenge management decisions in a discussion format, and given the opportunity to offer suggestions for process improvement. Individuals who wish to advance with the company are given clear pathways to success thru training achievements, and advancement requirements.

Minimum levels of education are clearly defined for each area all the way thru Sr. Management.

ABC InfoTech values their employees contribution to the company, and recognizes exceptional performance in various ways throughout the year. Employees are encouraged to refer talented prospective employees to the HR department, and can receive awards following successful orientation of a referred employee.

Staffing Plan

The HR team utilizes proactive recruiting solutions for personnel and positions for various departments in ABC InfoTech . Our centralized recruitment team keeps track of the recruitment agencies, industry partners, and makes decisions on the permanent and contract positions required to maintain and grow the company operations and production. They gather information about the standards followed by our competitors and work with management to develop and implement quality improvements into production.

The ABC Opportunity portal is an online portal for managers to use when hiring for all the job type’s .The portal keeps a track of the employees who have applied for a position within the company in the past one year.

We work together with senior management and staffing specialists to improve recruitment strategies focused on job priorities .This helps to increase the talent pool in the organization and maintains the skill level across all the departments in our organization.

The employee on boarding experience is a three month program that employs survey on various aspects in the employee portal .This provides us valuable feedback concerning like as and dislikes of the new employees and also help us to identify areas where improvement may be needed.

Talent and Transformation - TNT 360

The TNT360 program is designed to provide an all encompassing training program to keep employees involved and motivated and growing within the organization. This "Explosive" program gives employees many opportunities to learn and advance with the company.

The TNT web site, http://ABCInfoTech.BS/TNT host an online learning portal that all employees can access for internal training and certifications. The portal gives them information about the company, achievements, tools, technology, seminars, videos etc. This site also host the A to B connect forum, where employees can connect with each other to discuss project development, and ask questions to managers and other employees. This also gives them a place to express concerns, make suggestions, and provide feedback to management.

The TNT team sponsors regular technological training sessions at each facility and employees are encouraged to get certified with the new technology, even those areas that may not be important to their position. This training is comprehensive, and provides a greater understanding of the industry.

The Transformation Camp is a training program for the future managers. Individuals who are interested in advancing their careers and growing into a management position are encouraged to apply for the Transformation Camp. This program is a 12 month program where individuals spend 1 weekend per month at the Miami corporate retreat. Each segment focuses on a core leadership value, and how to apply it in their job. They are then returned to their job to put into action what they have learned, and observed by Sr. Management, who mentor and assist in their development. Successful participants are the first ones considered for promotions within their facility.

The final piece of the TNT360 Program is focused on continued leadership development with top level management. Monthly programs are offered where upper level managers are can receive detailed training on conflict and dispute resolution. Using role playing exercises they are placed into situations where customer issues have escalated. They learn how to diffuse these situations and bring them to a peaceful resolution. They receive similar training focused on resolving internal conflict within the team. The final piece of their training program revolves around motivation. This is key to increased productivity, and has proven to provide greater job satisfaction.

Benefits and Compensation program

ABC InfoTech offers compensation and benefits which include direct forms such as base pay, merit pay, and incentive pay as well as indirect forms such as vacation pay, deferred payment, and health insurance.

ABC InfoTech realizes that benefits are an indirect way of compensating workers. These are additional facilities that an employee enjoys other than their incomes. Benefits encourage economic security and stability by insuring beneficiaries against uncertain events such as unemployment, medical illness, and injury (insurance benefits). Our aim is to provide educational, employee incentive, family, government, health, lifestyle, recreational, retirement, savings, and transportation benefits for all the employees in our organization.

References

●  Hyde, J. (2004); Managing and Supporting People in organization, Bailliere Tindall

●  Erica, W. (2006): Strategic public relations management planning; University of York Publishers.

●  Human Resource Management by Theresa M. Welbourne

●  Field Guide to Leadership and Supervision in Business by Carter McNamara, published by Authenticity Consulting, LLC.

●  Gung Ho!: How To Motivate People In Any Organization (The One Minute Manager) by Kenneth Blanchard and Sheldon Bowles (1 Sep 2011)

●  Employee Development: Big Business Results on a Small Business Budget by Leslie Gordan, Elizabeth Oakes, Joni Humphreys and Melissa Miller (20 May 2011)

●  Harold, K. (2003): Project Management: A systems approach to planning, scheduling and controlling; Blackwell publishing