Job Family: 33-0000 Protective Service

Occupational Group: 33-1010 Misc Protect Service

Worker - Non Sworn

OCCUPATION PROFILE

JOB FAMILY: PROTECTIVE SERVICE

OCCUPATIONAL GROUP: MISC PROTECT SERVICE WORKER – NON SWORN

OCCUPATION: PROTECTIVE SERVICE WORKERS – NON SWORN

33-9099

BROADBAND LEVELS: Level 1 – Pay Band 005

Level 2 – Pay Band 006

Level 3 – Pay Band 007

DESCRIPTION

This is technical, administrative and/or field work performed in direct support of emergency service operations including law enforcement.

EXAMPLES OF WORK PERFORMED

Responds to routine traffic accidents and enforces sections of applicable law.

Issues citation or warning to violator of selected ordinances.

Directs traffic flow and reroutes traffic in case of emergencies.

Receives, relays complaint and emergency-request information and assists in determining response requirements as radio or emergency dispatcher.

Documents routine traffic accidents.

Provides information to assist the public.

Prepares and maintains records.

Records facts and prepares reports to document activities.

Tracks location and status of resources.

Interviews principal and eyewitnesses.

Photographs crime or accident scene.

Coordinates or issues permits and/or authorizations.

Provides technical, administrative and/or computer support.

EXAMPLES OF JOB CHARACTERISTICS

Documenting/Recording Information / Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Communicating With Other Workers
/ Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Performing for/Working With Public
/ Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
Getting Information Needed to Do the Job / Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside The Organization
/ Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Operating Vehicles or Equipment / Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Performing General Physical Activities
/ Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
Establishing and Maintaining Relationships
/ Developing constructive and cooperative working relationships with others.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Information Gathering / Knowing how to find information and identifying essential information
Problem Identification / Identifying the nature of problems
Active Listening / Listening to what other people are saying and asking questions as appropriate
Speaking / Talking to others to effectively convey information
Critical Thinking / Using logic and analysis to identify the strengths and weaknesses of different approaches
Judgment and Decision Making / Weighing the relative costs and benefits of a potential action
Stress Management / Ability to perform effectively under stressful conditions
Service Orientation / Actively looking for ways to help people
Writing / Communicating effectively with others in writing as indicated by the needs of the audience
Reading Comprehension / Understanding written sentences and paragraphs in work related documents
Active Learning / Working with new material or information to grasp its implications
Public Safety and Security / Knowledge of some or all of the following: weaponry, public safety, security operations, rules, regulations, precautions, prevention, protection of people, data and property
Law, Government and Jurisprudence / Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
English Language / Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer and Personal Service / Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Geography / Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics
Clerical / Knowledge of administrative and clerical procedures and systems
Telecommunications / Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE: 03/17/2003

History: 07/01/2002

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