DETAILED SYLLABUS

Operations Management

  1. Information about the program

1.1 Higher education institution / “Babeş-Bolyai” University
1.2 Faculty / Faculty of Economics and Business Administration
1.3 Department / Management
1.4 Field of study / Management
1.5 Study cycle / Bachelor degree
1.6 Specialization/Program of study / Management
  1. Information about the discipline

2.1 Discipline title / Operations Management
2.2 The holder of the course activities / Assistant Professor Stegerean Roxana, PhD
2.3 The holder of the seminar activities / Assistant Professor Stegerean Roxana, PhD
2.4 Year of study / III / 2.5 Semester / V / 2.6 Type of assessment / ES / 2.7 Discipline regime / Ob
  1. Total time estimated (hours per semester of teaching)

3.1 Number of hours per week / 3 / From which: 3.2 course / 2 / 3.3 seminar/laboratory / 1
3.4 Total hours of curriculum / 42 / From which: 3.5 course / 28 / 3.6 seminar/laboratory / 14
Time distribution / Hours
Study after textbook, course support, bibliography and notes / 22
Additional documentation in library, on specialized electronic platforms and on the field. / 10
Preparing seminars/laboratories, essays, portfolios and reports. / 21
Tutoring / 3
Examinations / 2
Others activities...... / -
3.7 Total hours for individual study / 58
3.8 Total hours per semester / 100
3.9 Number of credits / 4
  1. Preconditions (if necessary)

4.1 Of curriculum / N/A
4.2 Of skills / N/A
  1. Conditions (if necessary)

5.1. For conducting the course /
  • Students will come to classes with the mobile phones closed.
  • Courses can be recorded only with the permission of the lecturer.
  • Late student arrivals will not be permitted.

5.2. For conducting seminar/laboratory /
  • The due date for the seminar paper is jointly established with the students. Deferral demands are accepted only based on objective grounds.
  • The projects and seminar papers turned in later then required will be marked down by 0.5 points/day of delay.
  • Other requirements will be provided at the first meeting of the semester and will become final in agreement with the students without being altered during the semester.
  • For plagiarized work the students will not be permitted to take the session exams.

  1. Specific skills acquired

Professional skills / •The application of methods,techniques and toolsinsolvingmanagerialproblems /situationsdefinedin the dynamics of the internal production environment.
•Critical-constructive evaluation of the use monitoring and diagnosing methods for the production activity.
•Understanding, interpreting and correlating factorsthat determineproduction activities.
•Identify theories, concepts, methods and toolsnecessary in the management processesin conjunction withproduction activities.
•Carrying out analysis, diagnosisand audit ofproduction activities.
•Applicationof methods,techniques andmanagement tools for the implementation, monitoringandevaluation ofoperationalpolicies and strategies.
•Carrying out projectsto implementstrategies andoperational policies.
•Conduct studies on the operation ofproduction systemandits subsystems.
•Apply the basicprinciples and methodsforforecasting, organization, coordination, training, evaluationand controlof theproductionsystem.
•Evaluation of the applicationofforecasting, organization, coordination, trainingand monitoring methods.
•Interpretation of phenomena, situations andorganizational processesin terms of the production system.
Transversal skills / •Identifyroles and responsibilitiesin a multi-specialized teamand applyeffective workingrelationshipswithin the team in service firms.
•Evaluating the application of specific production decisions regarding other activities within the firm.
•Assessing theimplementation of decisionsfrom otherdepartmentsonproduction activities.
  1. Course objectives (arising from grid of specific skills acquired)

7.1 General objective of the discipline / Familiarizestudents withthe main trendsand approachesin the field ofoperations management, resultingfrombroader aspects offirmmanagement.
7.2 Specific objectives /
  • Acquiring the necessary skills to coordinate activities of the production of goods and services focusing on operational aspects.
  • Develop a scientific basis for students to acquire agenuineprofessional judgment.
  • Develop students' abilityto understandthe operational activity for a competitive firm management.
  • Create permissive conditions for individual study.
  • Involve students in research activity.

  1. Contents

8.1 Course / Teaching methods / Observations
Operations management – introductory course / Interactive lecture / 2 Lectures
Methodologicalfoundationsofoperations management / Interactive lecture / 1 Lecture
General planning and production scheduling / Interactive lecture / 1 Lecture
Schedulingproductionby type ofproduction
Mass production, series productionandindividual production / Interactive lecture / 6 Lectures
Ordering operations / Interactive lecture / 1 Lecture
Production control and audit / Interactive lecture / 2 Lectures
Modern methods for scheduling production / Interactive lecture / 1 Lecture
Bibliography:
  1. Chase&Aquilano, Operations Management., editia a V-a, McGraw Hill Irwin, 2005.
  2. Davis, M., Heineke, J., Operations Management. Integrating manufacturing and services, editia a V-a, McGraw Hill Irwin, 2006.
  3. Fitzsimmons, J., Service Management, Operations, Strategy, Information technology, editia a V-a, McGraw Hill Irwin, 2005.
  4. Gorski, H., Era informationala, Provocari pentru organizatii si management, Editura Universitatii Lucian Blaga, Sibiu, 2008.
  5. Kotler, P., Marketing Management. Analysis, planning, implementation & control, editia a VII-a, Prentice Hall, Inc., 1991.
  6. Naghi, M., Stegerean R., Managementul productiei industriale, Editura Dacia 2004.
  7. Stegerean Roxana, Sisteme moderne de conducere a producţiei, Editura Dacia, Cluj-Napoca, 2002.

8. 2 Seminar/laboratory / Teaching methods / Observations
Introductory case study / Case study / 1 seminar
Scheduling mass production / Applications / 2 seminars
Scheduling series production / Applications / 2 seminars
Scheduling individual production / Applications / 2 seminars
Bibliography:
  1. Davis, M., Heineke, J., Operations Management. Integrating manufacturing and services, editia a V-a, McGraw Hill Irwin, 2006.
  2. Gorski, H., Era informationala, Provocari pentru organizatii si management, Editura Universitatii Lucian Blaga, Sibiu, 2008.
  3. Stegerean Roxana, Sisteme moderne de conducere a producţiei, Editura Dacia, Cluj-Napoca, 2002.

  1. Corroboration / validation of the discipline content according to the expectations of the epistemic community representatives, of the ones of the professional associations and also of the representative employers of the corresponding program.

To ensure a proper content for this course and to choose the right teaching/learning techniques we organized meetings with representatives from the Academic Society of Management and managers from service organizations. Alsofor the establishment offormativedisciplineswereco-optedother academicsin the field,fromother departmentsor otherinstitutionsof higher education.
  1. Evaluation

Type of activity / 10.1 Evaluation criteria / 10.2 Methods of assessment / 10.3 Share in final grade
10.4 Course / The knowledge of the concepts, principles and managerial methods used within operations management. / Written exam / 70%
The ability to develop andestablishmethodsto implementstudies regarding the implementation process of scheduling methods.
Interpretationand argumentation of different concepts and scheduling methodsused in operations management.
The assessment of trends in operations management.
10.5 Seminar/laboratory / Learningand understanding theissuesdealt with inlectures and seminars; / The presentation of a workportfolio developedduring the semesteris a prerequisite for participating in the final exam.
The portfolio ofworkshould be finished in the week prior to the last week of school. / 30%
The ability to explain and use in a correct manner the principles and managerial methods used in operations management.
The evaluation of own arguments or the ones presented by other students.
The ability to observe trends registered in service organizations.
10.6 Minimum standard of performance
•It is necessary to obtain a minimum grade of 5 (five) in order to pass this subject;
•The grades being granted are between 1 (one) and 10 (ten);
•Students must approach each element (question, problem) within the exam sheet;
•The exam is written and takes approximately 120 minutes;
•Identify service units and understands their specific characteristics compared to manufacturing firms from the perspective of operations management.
•Identify the right scheduling methods compatible with the specific unit.

Date of completion Signature of the course holder

2.02.2015Associate Professor Stegerean Roxana, PhD

Signature of the seminar holder

Associate Professor Stegerean Roxana, PhD

Signature of the Head of the Department: Professor Nistor Razvan, PhD

Approval date by department

19.02.2015

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NOTE: This document represents an informal translation performed by the faculty.