Return/Exchange Request

This form needs to be filled in completely and placed in one of the return boxes

Customer Name / Postcode

Please advise us of a weekday and address that we can book the collection/exchange. Items must be boxed and sealed for collection and arrive back as described when arranging collection. Any faults/damages not stated are chargeable and the carrier will provide all the labels needed.

We need at least 48hrs prior notice (excluding weekends and bank holidays) in order to book collections and exchanges. Telephone 0844 870 6961 - E-mail

Return/Exchange Items
Qty / Item / Reason Code / If damaged what is the damage
(If Reason Code 2) / Exchange item if required
(If Reason Code 3&4)

Reason Code: 1: Did not want, 2: Item Damaged, 3: Item exchange, 4: Wrong Item

Collection/Exchange Charges from Refund
Small Items – Boxes upto 0.23cbm-0.35cbm - £9.95 1st parcel, £6.50 after (ie x2 boxes = £16.45)
Medium Items – Boxes between 0.23cbm-0.35cbm - £20 per box collection charge
Large Items - Items that at purchase had to be delivered via a 1 Man or 2 Man delivery service option. Such items include beds, mattress, dining tables and dining sets, outdoor garden furniture and marquees -£50 per item Collection Charge

30 days from delivery to return (14 days for business customers).

If returning the goods yourself - If you elect to return the defective product to us using your own method of delivery, we will refund up to £3.50 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs. Tracking is needed for all returned items by your own method of delivery.
If items have been re-boxed please let us know size and weight of box before arranging collection. Items outside of the size and weight may carry a larger returns cost than stated. Any item returned assembled or unboxed will be charged an additional £35 per item assembled or unboxed.

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Warehouse/Office Sign Approval and Date: