Grievance andComplaint Policy
ItisthepolicyofKansas WorkforceONE (WF1)thatallworkforceprogramsoperatedbyorunderthe
WF1shall beoperatedinconformancewithallapplicablelawsandregulations.ItisalsothepolicyoftheWF1thatnoprogramorprovisionofservicesunderthoseprograms shallal1owdiscriminationonthebasisofrace,color, national origin,age,gender, political affiliation, belief, citizenshipordisability.
Who May File-Anyapplicant,participant,service provider, operator,partnerorother interested partymayfileacomplaint allegingaviolation oflocalprograms,agreementsorWF1policies andactivities.
Complainantswith Disabilities-Complainantswithdisabilitieswillbeaccommodatedincommunicationand location. Alternateformatswillbeusedonrequest tonotifythecomplainantofhearings, resultsandanyotherwritten communication. Auxiliaryaidesandservices,suchasdeafinterpretersorassistive listeningdevices, willbeprovided onrequest for negotiations,hearingsandanyother meetings whereauralcommunicationoccurs. Anaccessiblelocation willbeusedfor hearingsandother meetingsonrequest.
Time and Placefor Filing-ComplaintsmaybefiledwiththeWF1ortheservice provider withinoneyearfrom thedateofthe event orconditionalleged tobeaviolation. ComplaintsfiledwiththeWF1shall bedirected tothefollowing:Deb Scheibler, EqualOpportunity/GrievanceandCompliantOfficer, Kansas WorkforceONE, 631 E. Crawford, Suite 206 67401;Telephone:(785)493-8018;Fax:(785)493-8244 ;TTY:1-800-766-3777; Email:
ResolutionProcess-Service providersandemployersofparticipantsmusthaveproceduresinplacetoprocess complaintsrelated totheterms andconditionsoftheparticipant'straining oremployment. Employersandservice providersmayelectto utilizethesystem establishedbytheWF1oroperate theirowncomplaintprocedures.Iftheemployerisrequired tousethe complaintprocessingproceduresunderacovered collectivebargainingagreement,thenthoseproceduresmaybeusedtohandle general complaints.
Anyhearingsconductedbyanemployermustcomplywithallprovisionsforhearings described inthispolicy.
Step1Initial Review-Ifthecomplaintallegesaviolation ofanystatute, regulation,policy,orprogram thatisnotgovernedbyWIOA,thecomplaintwillbereferred totheappropriateorganizationforresolution. Noticeofthereferral willbesenttothe complainant.
TheWF1ortheserviceprovider willreceivethecomplaintfromthecomplainantorthecomplainant'sdesignatedrepresentative. Allcomplaintswillbelogged. Acomplaint fileshould beestablishedthatcontainsthefollowing:
I.Applicationandenrollmentforms;
2.CompletedGeneral WlAComplaint Form(orcomplainant'swritten statement);
3.Chronologicallogofeventsorconditionsalleged tobeaviolation;
4.Any relevant correspondence;and
5. Record oftheattemptedinformal resolution.
Step2-Informal Resolution-Anattempt shouldbemadebytheWF1ortheserviceprovidertoinformallyresolve thecomplaint tothesatisfactionofallparties. The informalresolutionprocess mustbecompletedwithintenbusiness days fromthedatethe complaintisfiled.Ifallpartiesaresatisfied, thecomplaintisconsideredresolved andthetermsandconditionsoftheresolution must bedocumentedinthecomplaintfile. Whenaservice providerattempts theinformal resolution,theserviceprovider willforward thecomplaintfiletotheWF1. TheWF1willreview thecomplaintfileand investigateitfurther ifnecessary.
Step 3-FormalResolution-Whenaninformal resolutionisnotpossible, theWF1willissue•determinationwithin 20calendar daysfrom thedatethecomplaintwasfiled.Ifanappeal ofthedeterminationisnotrequested, thecomplaintisconsidered resolvedandthecomplaintfileshould bedocumentedaccordingly. Anypartydissatisfiedwiththedeterminationmayrequest ahearing within 14calendardaysofthedateofthedetern1ination.
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"Equal Opportunity Employer/Program-Auxiliaryaidsandservices areavailableuponrequesttoindividualswithdisabilities."ThehearingimpairedmaycontacttheWorkforceCenterbycallingtheKansasRelayCenterat1-800-766-3777
GrievanceandComplaintPolicy
Step4-Hearing-Acomplaintmaybeamendedorwithdrawnatanytimepriortoascheduledhearing.
Ifthecomplaintisnotwithdrawn,theWF1willrequestthattheWorkforceComplianceandOversight,LegalServicesDivisionof theKansasDepartmentofCommerce,1000S.W.Jackson,Suite100,Topeka,Kansas66612designateahearingofficerto ensure thecomplaintreceivesfairandimpartialtreatment.Thehearingmustbeconducted within45calendardaysfromthedatethe complaintwasfiled. Thehearingofficerwillscheduleaformalhearingandmailawrittennoticetothecomplainant,the respondent,andany otherinterestedpartyatleastsevenbusinessdayspriortothehearing. Thenoticewillincludethedate,time andplaceofthehearing.
Partiesmaypresentwitnessesanddocumentaryevidence,andquestionotherswhopresentevidenceandwitnesses.Thecomplainant mayrequestthatrecordsanddocumentsbeproduced. Attorneysoranotherdesignatedrepresentativemayrepresent eachparty. Alltestimonywillbetakenunderoathoraffirmation.Thehearingwillbe recordedeitherinwritingorbyaudiotape. Thehearingofficer'srecommendedresolutionwillincludeasummaryoffactualevidencepresentedduringthehearingandthe conclusions uponwhichtherecommendation isbased.
Step5-FinalDecision-theWF1willreviewtherecommendationofthehearingofficerandissueafinaldecisionwithin60 calendardaysfromthedatethecomplaintwasfiled.
Step6-Appeal-AnypartydissatisfiedwiththeWF1finaldecision,oranypartywhohasnotreceivedeitherafinaldecisionor aresolutionwithin60calendardaysfromthedatethe ccomplaintwasfiled,mayrequestanappeal.Theappealmustbe received bytheKansasDepartmentofCommerce(Commerce) within90calendardaysfromthedatethecomplaintwasfiledatthe followingaddress:KansasDepartmentofCommerce,WorkforceComplianceandOversight,1000S.W.JacksonStreet,Suite
100,Topeka,Kansas66612-1354·
Commerce willreviewthecomplaintfile,thehearingrecord,andallapplicabledocumentsandissueafinaldecisiononthe appealwithin30calendardaysfromthedatetheappealwasreceived.
CERTIFICATION: Ihavereadandunderstandthis grievanceandcomplaintpolicy,andsignvoluntarily.
Customer'sSignatureCustomer1SNameDate
LegalGuardian'sSignatureLegalGuardian's NameDate
WorkforceProfessional'sSignatureWorkforceProfessional’sNameDate
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"EqualOpportunityEmployer/Program-Auxiliaryaidsandserviceslli-eavailableuponrequesttoindividuals withdisabilities."ThehearingimpairedmaycontacttheWorkforceCenterbycallingtheKansasRelayCenterat1-800-766-3777