P.O. Box 22125,
KITWE. / Mobile No.: +260 977 470 649
e-mail:

Jessica Lupaka

Work Experience / National Savings and Credit Bank
January 2014 to Date
Credit Officer
  • Daily monitoring of bad debts and diarizing all debt recovery activities
  • Preparation of monthly BOZ prudential, loan status, credit risk tracking report among others
  • Reconciliation of recoveries suspense account
  • Ensuring timely preparation and submission of loan insurance schedules
  • Updating of CRB records
  • Preparation of loan inputs
  • Loan appraisal and ensuring loan files are properly filed and stored
  • Conducting site visits to business premises of SMEloanappicants
  • Ensuring that pledged property is secured before loan disbursements
  • Marketing in order to grow the loan book
  • Attending to local and head office queries
September 2012 – January 2014
Branch Supervisor
  • Ensuring the branch is adequately staffed for quality customer service delivery
  • Daily call backs to ensure all transactions have been properly captured
  • Preparing periodic reports for submission to head office
  • Ensuring appropriate use of registers by staff for all items requiring recording as per laid down procedures
  • Monitoring dormant accounts and ensuring that correct account balances are maintained and that correct charges are levied
  • Ensuring that all salaries received are processed and captured to the correct accounts
  • Ensuring that cheques are recorded in the cheque deposit register and deposited daily with our bankers
March 2010 to September 2012
Customer/Credit Advisor
  • Customer contact person responsible for advising customers on bank products their features, advantages and benefits.
  • Screening loan and savings account applications to ensure compliance to KYC guidelines
  • Appraising loan applications and Account opening
  • Filing off loan and saving accounts mandates and keeping a record of all accounts opened and closed
  • Reconciling suspense accounts as well as preparation of weekly branch position report and month end returns
  • Attending to local and head office queries
  • Periodically reviewing mandates to ensure compliance to KYC
  • Diarizing debt collection activities such as telephone calls and physical visitations
Barclays Bank Zambia Plc
March 2008 to May 2009
Customer Advisor
  • Attending to walk in customers and directing them to the appropriate delivery channel to meet their needs
  • Ongoing recruitment of customers and maintenance of existing customer relationships
  • Proactively selling bank products by explaining product types to customers
  • Capturing and resolving customer complaints and queries around account opening, loans and card application in a timely manner
  • Processing account application forms and profiling customers
  • Advising customers of newly approved loans, cheque books, cards and other items that are ready for collection
  • Covering for colleagues in case of work overload or absence
  • Maintaining a record of all sales
  • Maintaining the integrity of customer information

Education / Currently pursuing a Master of Business Administration in Finance with the Copperbelt University
2010 – National Institute of Public Administration Lusaka
Diploma in Human Resource Management
2008 - Edith Cowan University Australia
Bachelor of Business (Economics and Management)
2006 – Perth Institute of Business and Technology Australia
Diploma in Business
1998 - 2002 St. Mary’s Secondary School Lusaka
Grade 12 certificate
Achievements /
  • 2017 – Labor day award for most hardworking employee
  • 2014 - Recipient of MDs award for deposit mobilization
  • 2012 - Labor day award for Most Hardworking Employee
  • 2007 - Awarded ‘The Perth Mint’ Gold Medal for outstanding performance by the Edith Cowan University.
  • 2006 - Best student for the 2006 academic year.

Attributes and Competencies /
  • Quick Learner
  • Analytical and good listener
  • Computer literate
  • Excellent planning, organization and record keeping skills
  • Good research and report writing skills
  • Networking, negotiation, influencing and leadership skills

Hobbies and Extracurricularactivities / HIV/AIDS Peer Educator, entrepreneur, reading,travelling and cooking.
Referees / Mr Henry Malama
National Savings and Credit Bank
Former Branch Manager - Livingstone
Mobile: 260 979 728 675
Mrs Kasonde Kalandanya
National Savings and Credit Bank
Operations Officer - Kitwe
Mobile: 260 977 705 729
Mrs Marjorie Ndhlovu
National Savings and credit bank
Branch manager – Kitwe
Mobile:260 955 925 654