Allan Hancock CollegeClassified-Professional

Human ResourcesRange 30

STUDENT SUCCESS AND SUPPORT (3SP) TECHNICAL SPECIALIST

DEFINITION

Under the supervision of a Student Services Administrator, this position assists with the planning and implementation of the college’s Student Success and Support Program (3SP) as related to technology. The incumbent performs professional work in the development and implementation of applications and websites, and values and promotes the mission and vision of the college.

CLASS CHARACTERISTICS

The incumbent, under minimal supervision, will assume overall responsibility for researching, training and implementing technology for 3SP and is thereby required to perform at a skilled level with a considerable degree of independence.The incumbent will write scripts to interface to enterprise resource planning (ERP) and web applications; make configuration adjustments in existing programs; assist in development of user documentation; and provide direct support and service as a resource for Student Services software. The incumbent will work to ensure smooth integrations of student success technology.

ESSENTIAL FUNCTIONS

  1. Supports the implementation of software tools for 3SP related activities including student educational planning workshops, orientation services, follow-up and other activitiesthrough various modalities (i.e. online, onsite, etc.).
  2. Researches, assesses, and prioritizes activities for implementation; serves as project manager, configures, maintains and updates student services technology programs and shares information based on assessment data on the effectiveness of technology in meeting student and district needs.
  3. Coordinates with staff in the ITS department regarding web technical maintenance and upgrades, student services software upgrades, and other integrated software and technology features and issues.
  4. Participates and supports outreach activities to deliver 3SP services including providing training to students, staff, and faculty.
  5. Uploadsand updates informational materials for the appropriatestudent web pages.
  6. Creates and maintains tables and codes for regularly scheduled data submissions required by the chancellor’s Office MIS division.
  7. Provides technical advice and support to users and administrators including troubleshooting issues, creating data extracts, and reports, and data analysis.
  8. Assists with routine uploading and maintenance of site content in the Content Management Systems (CMS) for student services and ensure that this content meets accessibility standards.
  9. Develops, creates, edits, and posts “how-to” training videos and user documentation for various student services software programs and web-based applications.
  10. Routinely monitors and analyzes software analytics to ensure maximization of the site and its content.
  11. Configures and verifies test and production environments for various student services software programs.
  12. Debugs programs by preparing test data and evaluates computer output for valid results.
  13. Analyzes systems, procedures, and data management.
  14. Performs other related functions as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

  • Technology in support of student success and support programs and activities;
  • Comprehensive community college student services programs;
  • Underrepresented student populations;
  • DegreeWorks scribe language or equivalent tools;
  • Relational database management systems;
  • Methods and procedures of identity access control and security;
  • Organization and project management;
  • Statistical methods and procedures;
  • A scripting language;
  • Student information systems such as Ellucian Banner;
  • Web content management, accessibility standards, and workflow processes.

Demonstrated ability to:

  • Learn systemsnecessary for overseeing the district’s programs related to student success and support;
  • Work independently with minimal supervision;
  • Understand requirements and capabilities of server-based operations necessary to ensure continuous operation of the district’s programs and software related to student success and support;
  • Prioritize activities related to student success and support software maintenance and upgrades;
  • Analyze data and draw sound conclusions;
  • Prepare clear, complete, and concise reports;
  • Exhibit a level of technical understanding in the operation of a website required for the services of a community college;
  • Improve written content with great attention to detail;
  • Communicate effectively, both orally and in writing, and carry out written directions.

Education and Experience:

A bachelor’s degree is required. Individuals possessing the education, knowledge and abilities listed above are considered to possess the necessary experience. Counseling related or teaching experience in an education or social services agency environment, experience researching, training and implementing student services technology is desirable.

Working Conditions:

  • Duties are primarily performed in an office environment, at a desk or at a computer;
  • The incumbent will experience interruptions while performing normal daily duties;
  • May travel to other campus and community locations;
  • The incumbent will have contact in person, over the phone, via email or online meetings with students, staff, community agencies, executives, managers, supervisors, software vendors and consultants, and the general public requiring tact and excellent oral communication skills.

Physical Demands:

  • May sit for extended periods of time;
  • Operates a computer;
  • Communicates over the telephone, by email, in person, and via online meetings;
  • Ability to lift, carry, and/or move objects weighing up to 10 pounds.

Special Qualification:

A sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.

Reclass 7/18

5/14