Sources for Human Services and Fairmount Behavioral Health System present:

The Difficult Client: Rules of Engagement

A Clinical andPersonalPerspective

Presented by Talya Lewis, BA, Peer Educator

January 11, 2018, The Cynwyd Club, 332 Trevor Lane, Bala Cynwyd PA 190045 CEU’s, $130 pp

Summary This unique workshop presents a detailed clinical andpersonalperspective on how to engage with difficult clients that often arouse anxiety and even dread in us as mental health professionals. As Talya Lewis began to come to terms with the label she once held of “difficult client,” she felt drawn to both help others who have been labeled as she was as well as those treating them. She began by initiating two support groups, one for women who have traits consistent with trauma-spectrum disorders and one for parents/caregivers to help ease their isolation and to equip them with the education necessary to cope and respond effectively to their loved one. Through her private practice working with individuals with histories of trauma, as well as her workshops, her co-authored manual, and remembering her own experiences, the realization of how painful it can be on both sides of the “couch” spurred a deep desire to educate those working in a clinical setting with these most difficult and often most traumatized individuals.

Training Objectives:

· Understand the working alliance and how it fluctuates in treatment

· Understand what triggers the difficult client’s defenses

· Understand the role of dependency as a connecting factor in treatment

· Understand the countertransference in treatment with the difficult client

· Understand the scripts of shame

· Gain some techniques to respond

Agenda

9:00 – 9:30 Registration and light refreshments

9:30 – 10:00 Define the therapist’s experience with the difficult client

10:00 – 10:15 Exploring the blame-the-victim phenomenon and the compass of shame

10:15 – 10:30 Break

10:30 – 11:00 An introduction to the difficult client’s profile as well as a definition of trauma as commonly seen in the difficult client’s history

11:00 – 11:15 Review of some other factors that can create a stressful therapeutic dynamic between therapist and client

11:15 – 11:30 Exercise

11:30 – 12:00 The therapeutic alliance, client vs therapist’s goals and what can create the ebb and flow of the alliance

12:00 – 1:00 Lunch (on your own)

1:00 – 1:15 Understanding the concepts of emotional regulation and dysregulation

1:15 – 1:30 The reenactments that can happen in the therapeutic relationship and potential relational dyads

1:30 – 2:00 Relational safety and the role of dependency in the therapeutic relationship

2:00 – 2:15 Exercise

2:15 – 2:30 Break

2:30 – 3:00 Understand the role of anger for client and how it impacts the therapeutic relationship as well as the role of anger for therapist and how it impacts the relationship

3:00 – 3:45 What You Can Do:

a.  Knowing yourself

b.  Self-disclosure

c.  Listening to cues

d.  Attending to differences

e.  Validation

3:45 – 4:00 Conclusion:

a.  Questions

b.  Discussion

c.  Summary

d.  Evaluations

CEU’s: Five CEU’s; This program is co-sponsored by Bryn Mawr College Graduate School of Social Work and Social Research. As a CSWE accredited program, the Graduate School of Social Work and Social Research at Bryn Mawr College is a pre-approved provider of continuing education for social workers, professional counselors, and marriage and family therapists in Pennsylvania and many other states

About the Speaker: Talya Lewis, BA, Peer Educator, is an animated, articulate, and passionate presenter who has captivated audiences throughout the region, including those from the Mental Health Association of Southeastern PA, Gaudenzia House, Girls Space, the Montgomery County Behavioral Health Court, Montgomery County Youth Center (Self Injury, full day workshop), Psychiatric Nursing Conference, 2009, Behavioral Health Training and Education Network (BHTEN) in Philadelphia, Mental Health Association of Southeastern PA, and the University of Pennsylvania School of Nursing, Drexel University, College of Nursing and Health Professions, LaSalle University, and was a guest on Dan Gottlieb's Voices in the Family radio program, WHYY/NPR and Maiken Scott's Morning Edition.

As her final venture, her most cathartic yet most difficult project, Talya has written her memoir, The Boom Boom Retreat, a deeply moving personal account. With her lived experience, her education, and her lifelong learning about BPD, self-injury and trauma, her workshops offer invaluable personal insight and direct experiences.

Cost, When and Where: 1-11-18, 9:30 to 4, The Cynwyd Club, 332 Trevor Lane, Bala Cynwyd PA 19004, 5 CEU’s, $130 pp (directions below), $130 per person, continental breakfast provided, fee includes five CEU’s, presentation, handouts, materials, certificate, (lunch is on your own), continental breakfast, PM refreshments, etc.

Register on line at www.sourcesforhumanservices.com, call 610-203-1926, or use form below and mail or fax to 484.417.1923,

Registration Form: I am registering for The Difficult Client: Rules of Engagement, Talya Lewis, BA, Peer Educator, January 11, 2018, The Cynwyd Club, 332 Trevor Lane, Bala Cynwyd PA 19004, 5 CEU’s, $130 pp

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Method of Payment ($130) circle one Credit Card (call 610-203-1926) Check Purchase order Bill me

Credit Card: To pay by credit card call 610 203 1926 or use our Secure Net web site at https://securepay.securenet.com/?613UQ32Ge8qI35C5ytOOE

By Check: Please make checks/money orders, or purchase orders payable to Sources for Human Services and mail to: 62 Parkridge Drive, Bryn Mawr, PA 19010, 610.203.1926 Fax 484.417.1923

Discounts: Discounts of 20 % per person can be offered for agencies that register 5 or more staff

Cancellations and refunds: Registrants may cancel up to five days prior to the seminar. Refunds cannot be given after that date.

Directions: The Cynwyd Club, 332 Trevor Lane, Bala Cynwyd PA 19004, 610-667-4524

https://www.google.com/maps/dir//40.0103593,-75.2316345/@40.010359,-75.231634,17z?hl=en-US

From route 76 Schuylkill Expressway: Exit onto City Ave going South: Pass the TV stations and the Target shopping center complex; stay in right lane; turn right on to Conshohocken Ave Route 23 West, a Sunoco station is on the right; where Route 23 makes a very sharp left turn, go straight on to Llandrillo Road. At fork in road, bear left onto Trevor Lane. The Cynwyd Club will be on the left, park in the large lot

From City Ave going North: Pass St. Joseph’s University, pass Bala Ave, get in left lane, turn left on to Conshohocken Ave Route 23 West, a Sunoco station is on this corner; where Route 23 makes a very sharp left turn, go straight on to Llandrillo Road. At fork in road, bear left onto Trevor Lane. The Cynwyd Club will be on the left, park in the large lot

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