Age Concern Enfield

AGE CONCERN ENFIELD

PERSON SPECIFICATION CRITERIA

INFORMATION AND ADVICE MANAGER

Competency Areas / Essential / Desirable / Assessment method
Knowledge / 1.  Understands how the role contributes to a sense of common purpose and supports the organisation’s longer term objectives.
2.  Good knowledge of book-keeping.
3.  Experience of a variety of customer payment needs.
4.  Understands the need for confidentiality at all times. / 5.  Previous experience of providing customer services. support. / Application form
General attributes
General attributes
(cont) / 6.  Works to provide a good quality service delivery to all customers, internal and external, ensuring that the team and/or organisation achieves its overall objectives.
7.  Is organised and methodical and able to multi-task.
8.  Pays attention to detail and works accurately and quickly.
9.  Ability to prioritise own workload to meet strict deadlines..
10.  Works well in a team and on their own initiative.
11.  Excellent telephone manner.
12.  Excellent time keeping, punctuality and reliability at all times.
13.  Uses information appropriately and in line with the organisation’s Confidentiality and Data Protection policies.
14.  Ability to work within the organisation’s Equality and Diversity policy. / 15.  Empathy of the needs of older people.
16.  Ability to remain calm under pressure. / Application form/ interview
Experience / 17.  Proven track record of providing relevant high quality customer focused support.
18.  Working knowledge of running and Information and Advice service.
19.  Working knowledge of journal entries including salary adjustment.
20.  Has experience of multi-tasking and prioritising workloads.
21.  Has experience of maintaining manual and electronic filing systems.
22.  Excellent listening skills
23.  Excellent accuracy skills.
24.  Has been accustomed to working on their own as well as part of a team. / 25.  Experience of advice work would be beneficial.
26.  Knowledge of finance systems in a complex organisation. / Application form/ interview
Technical or work based skills / 27.  Is proficient in IT packages including Word and Excel.
28.  Has excellent written, oral skills and be a people person.
29.  Ability to maintain confidential records at all times .
30.  Accurate record keeping/statistical monitoring. / 31.  Knowledge of working within the voluntary sector. / Interview/test

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