Job Title: Fundraising Assistant
Team: Fundraising
Reports To: Fundraising Manager
Key Relationship: Fundraising Team
Finance and Central Services Teams
Cardinal Basil Hume founded the Centre in 1986; we offer a diverse range of services for homeless young people, families in need and the local community on one site. Focussing on four areas of need - income, housing, education and skills, and legal status - the Centre enables people to gain the skills they need to overcome poverty and homelessness. The Centre has a person focussed approach to its work, providing one to one support to clients where desired, challenging and supporting them to articulate and achieve their stated goals. With an annual income in the region of £2.3 million, there are currently 54 staff members. In addition, the Centre benefits from the generous and diverse contribution of volunteers; there are currently some 130 active volunteers.
The Centre adopts a person focussed approach which encourages us to recognise that each human being is different with complex needs and therefore our response needs to be multi-layered. Therefore we offer six principle service packages: residential services for homeless young people; family services for children and families; housing, welfare rights and money management advice; employment support; learning and skills (English, IT and Adult Learning), and immigration advice and advocacy.
Key Purpose:
To work effectively as a member of the fundraising team and specifically:
· To ensure all donations and communications are recorded accurately and in line with data protection requirements.
· To be responsible for ensuring all donations are acknowledged and that all queries from supporters are answered promptly and correctly.
· To support the Donor Development Officer in developing and delivering fundraising materials/correspondence
· To update the website and engage with supporters via social media to increase the Centre’s online presence.
· To provide administrative support to the fundraising team and help ensure that all fundraising opportunities are taken.
· To complete the above in line with the Centre’s agreed values and aims and in accordance with agreed policies and procedures.
Key Tasks:
1. To ensure the smooth day-to-day running of the fundraising department.
2. To ensure all supporters are thanked swiftly and by the right person and that their details are accurately captured on the Centre’s supporter database.
3. To be the first point of welcome for all fundraising enquiries.
4. To regularly update the Centre’s online presence (Website, Twitter, Facebook) and help ensure all content is interesting and relevant.
5. To monitor both the ‘Trust and Foundation’ and ‘Major Donor’ communication cycles and alert members of the fundraising team of any upcoming deadlines.
6. To take responsibility for maximising Gift Aid income across the department.
7. To support the Community Fundraiser in facilitating supporter visits to the Centre.
8. To prepare in house mailings - invitations to events, thank you letters, mailings to community groups.
9. To work closely with the finance team to ensure that all supporter records are accurate and up to date.
10. To run queries and reports from the database, and in conjunction with the Fundraising Manager, provide monthly reports and management information.
11. To be responsible for maintaining the fundraising folder on the Centre’s shared drive.
12. To undertake other duties as required including working some anti-social hours for which TOIL is available.
Person Specification:
Essential
· Excellent administrative and IT skills (use of Microsoft products) with proven ability of capturing data quickly and accurately.
· Very well-organised, giving good attention to detail, with the ability to manage own workload and prioritise demands.
· An active enthusiasm for the opportunities that digital offers people and a desire to learn how organisations can benefit from these opportunities.
· A desire to develop a successful career in fundraising.
· Experience of using a database (The Centre uses ThankQ) and an understanding of why accurate data is important for successful fundraising.
· Good oral communications skills and the confidence to engage with a wide range of people.
· Understanding of, and empathy with the motivation behind philanthropy especially from faith-based supporters.
· Willingness and ability to work flexibly including some early evening and occasional weekend work.
Desirable
· Understanding of the impact of homelessness and exclusion.
· Creative flare with photo editing and design software.
· Understanding of Gift Aid legislation and the dos and don’ts of data protection.
Terms and Conditions
Starting Salary: £22,000 per annum
Holidays: 24 days, 26 after one year’s service, 28 after two year’s service
Notice: One month
Probation Period: 6 months
Pension: The Centre provides a stakeholder pension scheme and will match employee contributions up to a maximum of 6%.
Season Ticket Loan is available.
Our Vision
The Centre strives towards a society where every individual will have a safe place to live and where their right to develop is respected and supported.
Our Mission – Turning lives around
The Cardinal Hume Centre enables people to gain the skills and support they need to overcome poverty and homelessness.
Our Values
Integrity: we strive to be true to our founding ethos and to living out our vision and mission; we are accountable to all our stakeholders.
Respect: we seek to be non-judgemental, to listen, and acknowledge each other’s worth and to put people at the centre of our work.
Inclusiveness: we promote equality of access to our services and support each client to access the same life opportunities as everyone else.
Compassion: we will demonstrate our care for each individual who comes to the Centre in the quality and consistency of the services we offer to them.
Empowerment: we will provide holistic support to our clients in helping them to identify their needs and in making informed choices about their lives
Collaboration: we will work together with others who share our values, seeking partnerships to augment and complement our service offer.
Jan 28 2014
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