Rashmi Singh

Contact No.: + 919999941197, 9711997431 E-mail:

Positions in CRM/ Recovery / Collections / Operations with an AMBRAPALI GROUP

SYNOPSIS

A Management Graduate with 1 year 4 monthsof experience in CRM/ Collection / Recovery and operations. Expertise in handling the collection operations for minimizing the delinquency level and accomplishing the assigned targets. Proficient in managing customer service operations in the assigned regions and successfully achieving the given targets. Disciplined, prudent, self-motivated with strong communication & relationship management skills.

CORE COMPETENCIES

Recovery & Collection Management

Designing and implementing collection strategy, techniques and procedures for front-end, mid-range and hard-core collections.

Reviewing the collections strategy regularly and ensuring that the collection techniques change with the change in the legal and economic situation.

Analyzing the delinquency reports and monitoring the trends in collections by referring to concerned areas & profile patterns and feedback.

Preparing write off data, note at the end of every months with supporting documents such as customer communication, explanation of non-payment which could be presented to the managers.

Customer Relationship Management

Servicing of Corporate clients in their monthly billing & timely collections as well as following up on outstanding bills form defaulting clients.

Attending customer complaints & issues & ensuring quick resolution of these issues so that they would not affect the collection process.

Conducting reconciliation of the outstanding with customers and resolving issues if any or taking a plan of payment from the customer.

Monitoring the credit & credit check for all customers, analyzing credit rating of prospective customer.

Sales Coordination

Providing sales support to the team as well as extending back office support to the sales team for achievement of the set targets.

Monitoring the overall functioning of processes; identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

ORGANIZATIONAL EXPERIENCE

Since APRIL 2010 AMBRAPALI GROUP, NOIDA as CRM – Assistant Manager

CHIEF TASKS HANDLING

  • Handling customer queries, grievancesresolving their issues and maintaining cordial relations with customers to sustain the profitability of the business.
  • Communicating with customers fordue payments.
  • Preparing various MIS for daily basis.

EDUCATION

2009: Master in Business Administration (Marketing and Finance) from Advance Institute of Management, Ghaziabad with 63% %marks.

2007:Bachelors in Commerce from Vidyavati Mukundlal Lal College, Ghaziabad with 50%marks.

2004:Higher Secondary Education from CBSE BOARD, Ghaziabad with 60% marks.

2002:Secondary Education from CBSE BOARD, Ghaziabadwith 52% marks.

SUMMER INTERNSHIP

Title : “Comparative study of HDFC Standard Life Insurance Co. With LIC and other private companies” of HDFC Standard Life Insurance Corp (Noida)

Duration : 2 months

Organization: HDFC Standard life Insurance Corp., NOIDA

Synopsis : This project provides the opportunities to understand the financial product of HDFC and also how it gives benefits to the customers with other companies.

COLLEGE PROJECT

Title:“To study on Retail Automation and Costumer Satisfaction”

Objective: To study the benefits of Automatic machines.

CO-CURRICULAR ACTIVITIES

  • Well versed with MS-Office and Internet Applications.
  • Attended NIIT's Personality Development Program.

PERSONAL SNIPPETS

Date of Birth : 17-09-1986

Permanent Address : L- 286, Sector-12, Pratap Vihar, Ghaziabad, 201001

Language Known: English and Hindi

Location Preference: Noida, Delhi

Date:

Place:

SIGNATURE