Completing the application for housing at London Community Land Trust – St Clement’s
Online guide
To access the portal which London Community Land Trust have developed to manage applications, please click on this URL:
You will be asked to enter you username, which you will have been provided with, and the password you set.
If you have forgotten your password, please enter your username and click Forgot Your Password.
If you have forgotten your login, please contact
Completing your personal details
When you log in you will see the Home Page with a welcome message from London Community Land Trust.
On the left-hand side you will see under Quick links ‘My record’.
Below this you will see items you may have been looking at or working on (Recent Items).
Click on My record to go to your details and manage your contact information and complete the Sections which form the application.
This is where you can complete all your demographic details, click the Declaration to say that what you are writing is accurate and true, and any information about unspent convictions (for both you and anyone who you are applying with).
When you have completed your application, you can click Submit for Approval.
You will also see a little underlined word Sections.
Hover over this to create a new Section.
There are five Sections to the application, and you must create and complete each one.
If you do not complete the core parts of the Applicant detail form and the five Sections, the system will not allow you to Submit for Approval.
Completing the Sections
There are five different sections which you need to create and complete, numbered 1 to 5:
1 Connection
2 Housing Need
3 Financial assessment
4 Involvement
5 Supportive of London CLT
When you click New Section, the five choices will appear:
Select a record type.
You will not be able to Submit for Approval (on the front Applicant details page) until you have completed one of each of the Sections. If you try to create more than one section of the same type, the system will not allow you.
You can start sections, and then complete them later.
Always ensure you save before moving away from the page or typing anything into the URL address, as without saving, the contents of the form will not be recorded.
When you create a new Section, you will see some fields lined in red.
These fields are mandatory and must be completed before the system will let you save the Section.
If you click Save and New you will be taken back to the record type selection page as shown above, and you will need to type your name into the Applicant field.
Attaching evidence
A very important part of your application is attaching evidence for the various sections.
Please see this table which details what sort of evidence is needed for each section:
Section/Question / Evidence1/Tower Hamlets resident / Proof that you currently are a Tower Hamlets resident eg a recent (in the last 3 months) utility bill or past proof
1/Length of residency / Proof of how long you have been/were in Tower Hamlets eg a dated tenancy agreement, mortgage statement, letter from your neighbour (we may contact them to verify their statement)
1/Tower Hamlets, employed in area / Contact details for your employer or employers or ex-colleagues (we may contact them to verify the information)
If self-employed contact details from a client or supplier who can verify your length of trading in the area
1/other connections to Tower Hamlets / Letter from school naming the children in attendance
Letter from GP/medical service provider with address of service accessed
Letter from care professional supporting this
Letter from leader of faith community supporting this
Evidence needed to support ‘other’ connection such as a letter
2/Current occupants / Proof of current occupants e.g. Child benefit award, letters addressed to occupant
2/Need to reduce cost of accommodation / Evidence for current rent needed e.g. Tenancy agreement, mortgage agreement
2/Disability needs / Occupation Therapist or GP letter
2/other unsuitability of current accommodation / Photos, 3rd party assessment (e.g. builder or environmental health)
2/Need to move to Tower Hamlets / Provide a letter from 3rd party verifying reason move is needed
2/Need to move from temporary accommodation / Need to provide a letter from 3rd party verifying reason move is needed
3/Sources of income / Wage slips
Benefit award letters
Tax return
3/Savings / Bank/building society statements
Mortgage statement & property valuation
3/Ability to borrow / Key facts letter
Mortgage offer
Mortgage statement
Letter from private lender
To attach a file, follow these steps:
At the bottom of each Section is an area called Notes and Attachments.
Click on Attach file if you would like to attach evidence for that particular Section.
When you click Attach file the following will appear:
Browse for the file which you will have saved on your computer, and click on Attach File.
Click on Done once the file is uploaded. This will then return you to the Section you were on before.
Submitting For Approval
The final step is to submit your application for approval.
By clicking on the Submit for Approval button, you are sending a message to the London Community land Trust (LCLT) team to review your application.
While they are reviewing your application it will be locked.
If you decide you want to recall your submission, perhaps because you forgot to attach or write something, drop the team an email () and they can unlock it for you.
The LCLT team will either accept your application, request further information, or reject it.
The applications are scored and your overall score can be provided, although the team will not be able to enter into correspondence with you due to the very high volume of applications.
If you receive an email saying that further information is required, please read the notes in the email and complete the Sections mentioned. Then you will need to Submit for Approval again, when you are happy that you have completed any additional requirements.