Hillcrest Housing Association Ltd.
JOB DESCRIPTION
Job Title: Housing Manager (Operations)
Department: Housing Services Department
Salary: Band D
Responsible to: Housing Strategy and Performance Manager
Responsible for: Community Housing Officers
Maintenance Officers
Housing Advice Officers
The Housing Manager (Operations) will be part of and supervise the Area Housing Team achieving high levels of customer satisfaction in provision of our housing management and maintenance service. This is a key role in co-ordinating the activities of a team of Community Housing, Housing Advice and Maintenance Officers, working to achieve performance targets and providing a high standard of service.
Main Duties
1. Manage and supervise a team of Community Housing, Housing Advice and Maintenance Officers including agreeing Individual Performance Measures (IPM’s) and carrying out regular supervision meetings and annual appraisals.
2. Responsibility for day to day management of an area.
3. Responsibility for the management of the local housing office(s) within the area, ensuring that the team and office is fully operational at all times including during periods of holiday/sickness absence.
4. Assist staff with implementing agreed procedures ensuring we provide an effective and responsive service to customers in relation to enquiries.
5. Ensure neighbour complaints are registered on our computerised database and responses are in accordance with our policy and procedure, ensuring a satisfactory resolution.
6. Authorise allocations, ensuring they are carried out in accordance with our Policy and Procedure and ensuring voids are effectively managed agreed targets are met.
7. Ensure effective communication by all staff operating within area office.
8. Assist the Housing Strategy and Performance Manager in ensuring all services are delivered in accordance with our Policies and Procedures and recommending changes to improve our service.
9. Ensure we achieve confidentiality in accordance with the Data Protection Act and other relevant policies.
10. Participate in the formulation and achievement of the departmental objectives
11. Promote and encourage tenant participation in the area and provide continuing support to local groups and staff.
12. Promote and encourage staff involvement in community and wider action activities
13. Ensure compliance with the Health and Safety policies and procedures in particular with regard to safe working practices within the team and office.
14. Participate in Policy and Initiative work, leading working groups if required by the Housing Strategy and Performance Manager.
15. Produce Statistical and Performance reports as and when required.
16. Assist in the review of policies and procedures in line with any changes to Legislation, Best Practice or Raising Standards and to carry out internal training as required.
17. Liaise with other departments, customers and external bodies and represent and promote the Association when necessary.
18. Any other duties as required.
Personal Specification – Housing Manager (Operations)
Attribute / Essential / Desirable / Method of AssessmentPresentation / · Confident / Interview
Qualifications / · The post-holder should either have, or be working towards an approved qualification or accreditation within an agreed timescale (CIH or equivalent management qualification) / Application Form
Certificates
Experience / · Have relevant Housing experience
· Ability to work with minimum supervision / · Have previous supervisory experience
· Experience in formulating policies and procedures / Application Form
Interview
Skills & Abilities / · Be able to prioritise work to meet deadlines
· Be able to manage and motivate team members
· Promoting change and improvements and constantly striving to improve performance
· IT skills
· Good Time Management
· Excellent verbal and written communication skills
· Up to date knowledge of Housing Legislation
· Able to use initiative
· Positive Attitude / · Ability to train and develop staff
· Awareness of Data Protection and Health and Safety Acts
· Presentation Skills / Application Form
Interview
References
Disposition / · Flexible attitude that does not compromise standards, aims or objectives
· Corporate attitude by striving for good working relationships across departments
· Takes responsibility for actions and developments
· Leadership qualities through attitude and ability. Listens to concerns.
· Flexible attitude that does not compromise standards, aims or objectives
· Valuing and Promoting Teamwork / · Driving Licence / Interview
References
Hillcrest Group of Companies
CONDITIONS OF SERVICE
Hours: Hours are 35.25 hours per week. Where additional hours are worked, overtime will be paid (must exceed full time hours if part time) or time off in lieu given, depending on the organisational requirements. A flexi system is in operation.
Contract: Permanent Post. All posts are subject to a 6 month probationary period. A formal review will take place at 2, 4 and 6 months.
Salary: Salaries are paid monthly, directly into a bank account of your choice. The salary for the post is £31,609 - £39,511 per annum. It is policy to commence on the first point of the salary scale unless, at the Manager’s discretion, an alternative agreement is reached.
Pension: The Organisation has a Pension Scheme, which new employee’s will have the option to join. Employee’s contribute 8.5% of salary to the Pension fund, and the Employer’s contribution is 8.6%.
Health Plan: Employee’s are automatically given free admission to the Health Plan Scheme. The cost for this is met by the Employer. Details will be sent out with the Contract of Employment.
Child Care Vouchers: The Hillcrest Group of Companies offer employee’s the opportunity to participate in the Child Care Voucher Scheme. Details will be sent out with the Contract of Employment
Annual Leave: Leave year runs from 1st January - 31st December. Annual Leave entitlement is 25 days per annum, rising to 30 days over a 5 year period. 5 days Public holidays have been included in this annual leave entitlement. Managers will commence on 30 days. A further 7 days will be paid over the Christmas and New Year shut down period. Annual leave is calculated on a pro rata basis for part time staff and will be transferred into hours.
General: Hillcrest have their own system in place for negotiating annual pay increases. All employees have the right to join a trade union if they so wish.
Smoking: The person appointed will be working in a non-smoking environment. There are no designated smoking areas within the office. Smoking is permitted outside the building and should be out of view of clients/customers. Employee’s who are required to carry out their duties in buildings which are outwith the control of the Association are jointly responsible for minimising their own exposure to risk factors such as passive smoking.
Qualifications: Any offer will be subject to proof of qualifications essential, and where appropriate desirable, to the post.
Rehabilitation of If you have any criminal convictions you must declare
Offenders Act 1974: this on your application form.
Due to the nature of the work for which your are applying, this post is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act Exceptions Order 1975. Applicants are therefore not entitled to withhold information about convictions which for other purposes are “spent” under the provisions of the Act, and, in the event of employment, any failure to disclose such convictions could result in dismissal or disciplinary action by the Association. Any information given will be completely confidential and will be considered only in relation to any applications for positions to which the order applies.
Please note that all successful applicants will be subject to a Disclosure check through Disclosure Scotland.
HAVING A CRIMINAL RECORD WILL NOT NECESSARILY DEBAR YOU FROM WORKING WITH HILLCREST HOUSING ASSOCIATION. THIS WILL DEPEND ON THE NATURE OF THE POSITION, TOGETHER WITH THE CIRCUMSTANCES AND BACKGROUND OF YOUR OFFENCES.
Equal Opportunities: Hillcrest Housing Association Ltd is striving to be an equal opportunities employer and has adopted a Policy which aims to ensure that no job applicant receives less favourable treatment on grounds of race, colour, ethnic and national origins, marital status, gender, age, religion, disability, political or sexual orientations, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Applications: Please forward applications before the closing date C.V.’s will not be considered.