Line Manager:Partnerships Manager

Job Title:Fundraising Volunteer Coordinator, based at Heald Green and Little Hulton

Job Summary:Torecruit, motivate and manage fundraising volunteers to assist in the delivery of the Fundraising Department’s income generation target. To work closely with the Community, Corporate and Event Fundraisers to monitor volunteer requirements and recruit volunteers as required. To supervise volunteers at external events and ensure they are fully briefed and have the necessary tools to complete their roles. To be the first point of contact for volunteers, and maintain regular communication through telephone, email and a volunteer newsletter. Together with Community Fundraisers to recruit volunteers to Volunteer Fundraising Groups and monitor and manage their activity. To coordinate the fundraising corporate volunteering scheme and ambassador programme as well as the fundraising volunteer induction and training programmes. To ensure all volunteers are correctly registered with the Hospice and adhere to the volunteer code of conduct. To maintain excellent up to date volunteer records on the fundraising RE database.

Accountable to:Partnerships Manager

Other key relationships:Fundraising team (Events, Partnerships and Individual Giving teams), Communications team and trading colleagues; volunteer committees and groups and Volunteer Manager.

Salary Band:3

Hours of Work:full time (37.5 hours)

Principal Responsibilities

To recruit, induct, motivate and manage volunteers to support all fundraising activities and assist in achieving the fundraising income target.
To be the first point of contact for all fundraising volunteer enquiries.
To communicate on a regular basis with all fundraising volunteers via face to face, telephone, email and volunteer newsletter.
To write appropriate copy for the volunteer newsletter and ensure it is prepared on a timely basis in conjunction with the marketing department
To update and maintain volunteer records on RE.
To work closely with Community, Events & Corporate fundraisers to assess volunteer requirements and recruit accordingly.
Working with the Fundraising Administrator to prepare and maintain a spreadsheet of events and activities at which volunteers will be required.
To recruit, induct and manage fundraising Ambassadors and implement the Ambassador programme.
To prepare and distribute role volunteer role descriptions.
To ensure all fundraising volunteers are correctly registered with the hospice and adhere to the volunteer code of conduct.
To work with the Hospice Volunteer Manager to ensure they are fully informed of the fundraising volunteer activities and to promote fundraising activities to all hospice volunteers, and identify suitable candidates.
To maintain and promote externally an up to date record of fundraising volunteer opportunities
To supervise fundraising volunteers at events, collections, bag packs where required.
To work with other departments within the hospice to identify corporate volunteering opportunities.
To provide administrative support for all volunteer activities.
Together with Community Fundraisers to recruit and manage Volunteer Fundraising Groups (VFGs) where required.
To be the point of contact for corporate volunteering teams
To coordinate corporate volunteering teams and together with the Corporate Fundraisers to develop a list of corporate volunteering opportunities
To deliver presentations to local schools, groups and organisations as part of the Ambassador programme.Also to recruit VFGs to deliver hospice fairs.
To attend VFG meetings.
To chair regular fundraising volunteer meetings.
To regularly update fundraising volunteer opportunities on Charity Job, Gumtree etc.
To build relationships with local CVS to maximise volunteer recruitment.
To recruit and manage volunteers for collection box rotas in conjunction with the Fundraising Administrators and CFs.
To ensure all volunteers are fully briefed and have the necessary tools to deliver their roles. E.g. t-shirts, collecting boxes, buckets, posters, event brief etc.
This role will require some out of hours work at evenings and weekends.

General

To be self-servicing of administrative functions.
To be flexible with regard to working hours where requested,some evening andweekend work will be necessary.
To ensure all records are kept up to date and consistent.
To maintain confidentiality regarding client information at all times.
To liaise with relevant staff and outside agencies as requested.
To attend internal and external meetings as required.
To attend training as required.
To adhere to the Health and Safety and Data Protection policies.
To operate within the organisational equal opportunities policy framework.
To use and maintain the organisation’s database, Raisers Edge, as required.
Any other duties reasonably assigned by your Line Manager

St Ann’s Hospice is committed to the effective development and training of staff. Regular Individual Performance Reviews (IPR) take place informally every 6 months and a formal appraisal at 12 months – these meetings highlight areas where training and development are needed. Additional support meetings take place with line managers every month with every three months focusing on a SMART Objective review.

PERSON SPECIFICATION

Post:Fundraising Volunteer Coordinator

Responsible to:Fundraising Manager

ESSENTIAL

/ DESIRABLE
QUALIFICATIONS /

Good general standard of education to GCSE Level or equivalent (including English and Maths grades A-C)
Basic understanding of finance/numeracy

Fundraising, marketing and/or business training / qualifications

EXPERIENCE /

Experience of fundraising with an understanding of the nature and legalities around third party and volunteer fundraising.

Experience of working with committees

Experience of working with volunteers
Experience of Microsoft packages
Experience of working with and supporting diverse individuals across a range of fundraising activities
Proven ability to develop good working relationships with colleagues and those in positions of authority

Use of databases
Knowledge and experience of the principles and methods of fundraising and best practice

COMPETENCIES /

Able to understand and successfully ‘sell’ and promote the work of the hospice
Excellent interpersonal and communication skills ability to listen and build relationships at all levels
Exceptional organisational and strategic planning skills
Excellent attention to detail and methodical approach with an emphasis on quality
Excellent time management skills with ability to prioritise workload, deal with conflicting demands and meet tight deadlines in a calm manner
Possess a passion for raising money
Creative and innovative

Good problem solver & decision maker

Public speaking, presentation skills
Sound business skills

PERSONAL SKILLS /

Pleasant and confident personality
Ability to enthuse people at all levels both internally and externally including colleagues, trustees, volunteers, prospects, suppliers, lapsed and current donors
Patience and versatility
Honest & reliable
Empathetic
Sense of humour
Maintain confidentiality and discreetness
Ability to work as part of a team and also on your own initiative

CIRCUMSTANCES /

A full driver’s licence with the ability to travel independently as required
Regular travel within local region
Prepared to be flexible and work unsocial hours: a departmental flexible working practice is in place.

Registered Charity No: 258085