Job Description

Job title: / City Caretaker
Department/School: / ahs
Grade: / 3
Location: / Based at Manvers Street, Bath
Job purpose
The post holder is responsible to the City Receptions Co-ordinator, playing a key role in ensuring the efficient operation of cleaning and portering services, dealing with reception enquiries and assisting with security & safety issues in the City.
Primarily located at Manvers Street but working flexibly at other City locations as required, the role will serve as an effective ambassador for the University by providing a critical operational link between a range of professional service departments, University students and other visitors.
Source and nature of management provided
The role is managed by the City Receptions Co-ordinator
Staff management responsibility
N/A
Special conditions
1. Due to the nature of the work, the post-holder will be required to lift and carry a weight of up to approximately 20 kilos (eg suitcase).
2. The post is predominantly non-sedentary.
3. A uniform and footwear will be provided and must be worn to comply with standards of appearance requirements. Personal protective equipment (PPE) and training will be provided as appropriate to the post.
4. The post holder will be required to work full-time (36.5 hours per week). This role will usually operate during office hours but will include some evening and weekend working as determined by business needs.
5. It is essential that the post holder owns a valid, full driving licence. Use of a company vehicle for travelling when needed.
6. The post holder will often work unsupervised.
Main duties and responsibilities /
A / Cleaning, General Maintenance & Portering
1 / As required, clean communal areas (internal and external) according to a daily/weekly schedule, including corridors, toilet facilities, windows and mirrors. Use a variety of machines, brushes, mops, cloths and dusters as appropriate.
2 / Ensure that all refuse and recycling bins are emptied in the communal areas, with rubbish disposed of correctly and bins cleaned when required.
3 / Keep grounds, bin stores, cleaning areas and spaces clean and tidy at all times, ensuring that cleaning equipment and materials are stored safely.
4 / Resolve minor maintenance issues such as replacing lightbulbs, clearing blockages and reporting anything in need of more major repair or replacement.
5 / Assist with building deliveries and collections, including daily collections of library books for return to the Claverton Campus by the Estates team.
7 / Assist with space set-ups, including the reconfiguration of furniture when required, alongside other ad-hoc portering requirements, following manual handling training and guidance.
8 / Ensure compliance by students of acceptable use in all areas, monitoring spaces to maintain high standards of housekeeping.
B / Security, Health & Safety
9 / Carry out weekly fire alarm testing and fire equipment checks. Act as Fire Warden as necessary. Respond to fire, lift and intruder alarms.
10 / Assist the Security team with the safety of buildings, their contents, staff, students and other users, being in radio or phone contact as required.
11 / Undertake Health & Safety training as required. This will include manual handling, fire safety awareness, fire warden, infection control and COSHH. Be prepared to undertake further training as needed.
12 / Be familiar and proactive with the department’s environmental standards.
13 / Become a trained first aider and offer basic first aid if and when required.
14 / Respond to customer requests and safety incidents as directed, eg incidents requiring clear up and supporting with building close-down procedures.
15 / Take responsibility for patrolling buildings and grounds, checking safety and cleanliness.
C / Reception and General
16 / Act as the first point of contact and perform reception duties as required, often working unsupervised in the absence of senior or other reception colleagues. Responsible during these periods for receiving and directing visitors, students and colleagues, as required, ensuring excellent customer service is maintained at all times.
17 / Take responsibility for access control equipment and keys in accordance with procedures. Ensure any keys issued to staff or students are properly recorded in line with the “key security” procedure.
18 / Utilise the University Employee Self Service database to update personal details and book holidays and undertake online training modules.
19 / Use initiative to solve problems and manage maintenance email enquiries via the Request Tracker.
20 / Provide feedback and handover information to the Receptions Co-ordinator as appropriate.
As part of the ahs team you may be required to change building or work location across the service at any time as required.
You will be encouraged to actively promote energy saving measures and environmental campaigns by engaging with colleagues and students whilst at the same time minimising your own environmental impact, using resources with minimum waste and increased recycling.
You will from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager.

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Person Specification

Criteria / Essential / Desirable
Qualifications
Driving Licence / 
Good level of numeracy and literacy both in spoken and written English language. / 
Basic level of computer literacy. / 
Experience and Knowledge
Understanding of basic Health and Safety and (desirable) COSHH requirements, commensurate to the post. /  / 
Previously worked in a physically demanding position and able to demonstrate an appropriate level of fitness.
First aid trained or willingness to train. / 

Skills
Experience in a similar role. / 
Attributes
Good customer service skills and ability to communicate with staff, students and visitors at all levels. / 
Demonstrate the capability of working alone and on own initiative as well as integrating within a team. / 
Show a willingness and enthusiasm to add value to the operation.
Smart appearance - a uniform and safety shoes will be provided and must be worn. / 

Able to work additional hours when required. / 

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