From https://testbankgo.eu/p/Test-Bank-for-Introduction-to-Information-Systems-6th-Edition-by-Rainer

Package Title: Test Bank

Course Title: Introduction to IS 6e

Chapter Number: 2

Answers in blue highlight

Question Type: Multiple Choice

1.  Which of the following is NOT a service provided by GrubHub?

  1. 24/7 customer service
  2. Coupons

C.  Recommending healthy options

  1. Restaurant reviews

Answer: C

Difficulty: Medium

Section: Opening Case

Learning Objective: 1, 4

Bloom: Knowledge

AACSB: Information technology

2.  Which of the following is NOT a benefit of GrubHub to restaurants?

  1. accurately predicting demand

B.  commission percentage

  1. free tablet
  2. managing orders

Answer: B

Difficulty: Easy

Section: Opening Case

Learning Objective: 1, 4

Bloom: Knowledge

AACSB: Information technology

3.  ______is a competitor of GrubHub.

  1. Amazon
  2. Boost

C.  Eat24

  1. Seamless

Answer: B

Difficulty: Medium

Section: Opening Case

Learning Objective: 1, 4

Bloom: Knowledge

AACSB: Information technology

4.  A competitive advantage refers to any ______that provide an organization with an edge against its ______in some measure such as cost, quality, or speed.

A.  assets; competitors

  1. assets; customers
  2. costs; competitors
  3. costs; customers

Answer: A

Difficulty: Easy

Section: Introduction

Learning Objective: 4

Bloom: Knowledge

AACSB: Information technology

5.  ______information system can be strategic ______.

  1. Any; because technology always provides an advantage

B.  Any; if it is used properly

  1. No; since everyone has access to technology
  2. No; when it is customized

Answer: A

Difficulty: Easy

Section: Introduction

Learning Objective: 4

Bloom: Knowledge

AACSB: Information technology

6.  Which of the following is NOT a fundamental element of a business process?

A.  Feedback

  1. Input
  2. Output
  3. Resources

Answer: A

Difficulty: Easy

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

7.  ______are materials, services, and information that flow through and are transformed as a result of process activities.

A.  Inputs

  1. Outputs
  2. Processes
  3. Resources

Answer: A

Difficulty: Easy

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

8.  An order from a customer is a(n) ______for a business process.

  1. Feedback

B.  Input

  1. Output
  2. Resource

Answer: A

Difficulty: Medium

Section: Business Processes

Learning Objective: 1

Bloom: Comprehension, Application

AACSB: Information technology

9.  When a customer receives a product, this is a(n) ______for a business process.

  1. Feedback
  2. Input

C.  Output

  1. Resource

Answer: C

Difficulty: Medium

Section: Business Processes

Learning Objective: 1

Bloom: Comprehension, Application

AACSB: Information technology

10.  The manufacturing equipment a company purchases is a(n) ______for a business process.

  1. Feedback
  2. Input
  3. Output

D.  Resource

Answer: D

Difficulty: Medium

Section: Business Processes

Learning Objective: 1

Bloom: Comprehension, Application

AACSB: Information technology

11.  Which of the following is an example of an efficiency metric?

  1. Good work environment
  2. Helpful customer service
  3. High-quality products

D.  Short customer wait-times

Answer: D

Difficulty: Hard

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

12.  Procurement is NOT completed in this functional area:

  1. Accounting
  2. Purchasing

C.  Sales

  1. Warehouse

Answer: C

Difficulty: Easy

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

13.  Fulfillment is triggered in the ______department.

  1. Accounting
  2. Purchasing
  3. Sales
  4. Warehouse

Answer: C

Difficulty: Easy

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

14.  Information systems do NOT play a vital role in ______.

  1. capturing and storing process data
  2. executing business processes
  3. monitoring process performance

D.  All of the above

Answer: D

Difficulty: Easy

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

15.  RFID tags and bar codes are used in which process?

A.  capturing and storing process data

  1. executing a process
  2. monitoring process performance
  3. all of the above

Answer: A

Difficulty: Medium

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

16.  Dashboards are used in which process?

  1. capturing and storing process data
  2. executing a process

C.  monitoring process performance

  1. all of the above

Answer: A

Difficulty: Hard

Section: Business Processes

Learning Objective: 1

Bloom: Knowledge, Application

AACSB: Information technology

17.  NASCAR’s pre-race inspection is a ______.

A.  Business process

  1. Reengineering tool
  2. Response to societal pressure
  3. Strategic advantage

Answer: A

Difficulty: Easy

Section: NASCAR Uses IT in Its Pre-Race Inspection

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

18.  Which of the following is TRUE of NASCAR’s pre-race inspection app?

  1. It makes it easier for race car drivers to ensure their cars pass inspection the first time.
  2. It probably met with little resistance from people who were used to the tedious paper forms.

C.  Officials can annotate violations with digital notes and photographs.

  1. The dashboard makes it easy to quickly enter violations into the system.

Answer: C

Difficulty: Medium

Section: NASCAR Uses IT in Its Pre-Race Inspection

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

19.  Which of the following is NOT a benefit of NASCAR’s pre-race inspection app?

A.  It makes it easier for race car drivers to ensure their cars pass inspection the first time.

  1. NASCAR executives can identify trends and patterns to help maintain a level playing field for all racers.
  2. NASCAR officials can drill down on any vehicle to review details about any pending issues.
  3. The pre-race inspection process has been simplified.

Answer: A

Difficulty: Easy

Section: NASCAR Uses IT in Its Pre-Race Inspection

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

20.  ______is the result of optimizing the design, development, and production processes.

  1. Cost reduction
  2. Differentiation
  3. Productivity

D.  Quality

Answer: D

Difficulty: Easy

Section: Business Process Reengineering, Business Process Improvement, and Business Process Management

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

21.  ______is the result of optimizing operations and supplier processes.

A.  Cost reduction

  1. Differentiation
  2. Productivity
  3. Quality

Answer: A

Difficulty: Easy

Section: Business Process Reengineering, Business Process Improvement, and Business Process Management

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

22.  ______is the result of optimizing the marketing and innovation processes.

  1. Cost reduction

B.  Differentiation

  1. Productivity
  2. Quality

Answer: B

Difficulty: Easy

Section: Business Process Reengineering, Business Process Improvement, and Business Process Management

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

23.  ______is a methodology for achieving incremental improvements in the effectiveness and efficiency of a process.

A.  BPI

  1. BPM
  2. BPR
  3. BPS

Answer: A

Difficulty: Easy

Section: Business Process Reengineering, Business Process Improvement, and Business Process Management

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

24.  ______is the most difficult, radical, lengthy, and comprehensive strategy.

  1. BPI
  2. BPM

C.  BPR

  1. BPS

Answer: C

Difficulty: Easy

Section: Business Process Reengineering, Business Process Improvement, and Business Process Management

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

25.  Six Sigma is a popular ______methodology.

A.  BPI

  1. BPM
  2. BPR
  3. BPS

Answer: A

Difficulty: Easy

Section: Business Process Reengineering, Business Process Improvement, and Business Process Management

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

26.  The ______stage in BPI is characterized by establishing process metrics and monitoring the improved processes.

  1. Analysis

B.  Control

  1. Improve
  2. Measure

Answer: B

Difficulty: Easy

Section: Business Process Reengineering, Business Process Improvement, and Business Process Management

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

27.  Chevron employed ______to provided detailed work instructions to its employees.

  1. Lean Six Sigma

B.  Nimbus

  1. SAP
  2. Six Sigma

Answer: B

Difficulty: Medium

Section: IT’s About Business: BPR, BPI, and BPM at Chevron

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

28.  Chevron initially utilized ______to improve their supply chain, followed by employee-driven ______initiatives, and then adopted a unified _____ approach to standardize business processes.

  1. BPI, BPM, BPR
  2. BPM, BPI, BPR

C.  BPR, BPI, BPM

  1. BPS, BPR, BPM

Answer: C

Difficulty: Easy

Section: IT’s About Business: BPR, BPI, and BPM at Chevron

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

29.  Chevron has used ______, a methodology that combines statistical process analysis with techniques to eliminate waste and improve process flow, since 2006.

A.  Lean Six Sigma

  1. Nimbus
  2. SAP
  3. Six Sigma

Answer: A

Difficulty: Medium

Section: IT’s About Business: BPR, BPI, and BPM at Chevron

Learning Objective: 2

Bloom: Knowledge

AACSB: Information technology

30.  Which of the following is a type of societal/political/legal pressure?

A.  Carbon management

  1. Globalization
  2. Innovation
  3. Powerful customers

Answer: A

Difficulty: Easy

Section: Business Pressures, Organizational Responses, and Information Technology Support

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

31.  Sarbanes-Oxley is an example of ______

A.  a government regulation

  1. customer focus
  2. an ethical issue
  3. our social responsibility

Answer: A

Difficulty: Easy

Section: Business Pressures, Organizational Responses, and Information Technology Support

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

32.  Palantir is NOT primarily used for ______.

  1. detecting fraud
  2. identifying patterns
  3. pricing mortgages

D.  privacy protection

Answer: D

Difficulty: Hard

Section: Business Pressures, Organizational Responses, and Information Technology Support

Learning Objective: 3

Bloom: Comprehension

AACSB: Information technology

33.  BYOD stands for

  1. Be Your Online Discussion
  2. Be Your Own Deadline
  3. Bring Your Online Decision

D.  Bring Your Own Device

Answer: D

Difficulty: Easy

Section: Business Pressures, Organizational Responses, and Information Technology Support

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

34.  Which of the following is a problem with BYOD?

  1. Cost
  2. Productivity
  3. Satisfaction

D.  Security

Answer: D

Difficulty: Medium

Section: Business Pressures, Organizational Responses, and Information Technology Support

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

35.  Banks have a lot of competition locally in addition to competing with online banks. This concept applies to ______.

A.  Bargaining power of buyers

  1. Bargaining power of suppliers
  2. Threat of entry of new competitors
  3. Threat of substitute products or services

Answer: A

Difficulty: Hard

Section: Competitive Advantage and Strategic Information Systems

Learning Objective: 4

Bloom: Application

AACSB: Information technology

36.  The web ______buyer power.

  1. decreases
  2. increases
  3. has no impact on

D.  has a mixed impact on

Answer: D

Difficulty: Medium

Section: Competitive Advantage and Strategic Information Systems

Learning Objective: 4

Bloom: Application

AACSB: Information technology

37.  Which of the following is a support activity in Porter’s value chain model?

  1. Customer service

B.  Human resource management

  1. Logistics
  2. Operations

Answer: B

Difficulty: Medium

Section: Competitive Advantage and Strategic Information Systems

Learning Objective: 4

Bloom: Application

AACSB: Information technology

38.  WalMart has a(n) ______strategy.

A.  Cost leadership

  1. Customer orientation
  2. Differentiation
  3. Innovation

Answer: A

Difficulty: Easy

Section: Competitive Advantage and Strategic Information Systems

Learning Objective: 4

Bloom: Knowledge

AACSB: Information technology

39.  Which of the following is TRUE?

  1. Alignment within a single organization is fairly easy.

B.  Businesses can utilize enterprise architectures to foster alignment.

  1. Most organizations are able to achieve alignment.
  2. Most IT and business executives agree on their level of alignment.

Answer: B

Difficulty: Easy

Section: Competitive Advantage and Strategic Information Systems

Learning Objective: 4

Bloom: Knowledge

AACSB: Information technology

40.  Which of the following is NOT a characteristic of alignment?

  1. Organizations rotate business and IT professionals across departments and job functions
  2. Organizations create a vibrant and inclusive company culture

C.  Organizations view their IT department employees as supremely important

  1. Organizations provide overarching goals that are completely clear to each IT and business employee

Answer: C

Difficulty: Easy

Section: Competitive Advantage and Strategic Information Systems

Learning Objective: 4

Bloom: Knowledge

AACSB: Information technology

41.  The OLPC’s experiment with solar-powered tablets took place in ______.

  1. Bangladesh

B.  Ethiopia

  1. Rural US communities
  2. Uganda

Answer: B

Difficulty: Easy

Section: IT’s About Business: Solar-Powered Tablets in Ethiopia

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

42.  The OLPC’s experiment with solar-powered tablets in Ethiopia ______.

  1. showed some promise of being successful
  2. showed very little promise of being successful
  3. was a major failure

D.  was a major success

Answer: D

Difficulty: Easy

Section: IT’s About Business: Solar-Powered Tablets in Ethiopia

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

43.  The goal of OLPC’s experiment with solar-powered tablets in Ethiopia was to ____.

A.  improve literacy in children

  1. reduce the digital divide
  2. see if under-developed countries could use technology
  3. test alternatives to battery power

Answer: A

Difficulty: Easy

Section: IT’s About Business: Solar-Powered Tablets in Ethiopia

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

44.  The Weather Channel is a powerful and well-known brand that is ______viewers.

  1. gaining

B.  losing

  1. maintaining
  2. training

Answer: B

Difficulty: Easy

Section: IT’s About Business: The Weather Channel

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

45.  Which of the following is NOT a reason The Weather Channel is losing customers?

  1. Mobile devices are now the primary source of weather information.
  2. People prefer highly accurate short-term weather predictions rather than semi-reliable five-day forecasts.

C.  They don’t have a mobile app.

  1. They show too many reality TV shows.

Answer: C

Difficulty: Medium

Section: IT’s About Business: The Weather Channel

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

46.  ______is NOT one of The Weather Channel’s main competitors.

  1. Dark Sky
  2. Sky Motion
  3. WeatherSphere

D.  Wunderground

Answer: D

Difficulty: Easy

Section: IT’s About Business: The Weather Channel

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

47.  Startups like Dark Sky can predict to the minute when it is going to start raining or snowing within the next hour because they ______.

  1. are magicians and psychics
  2. hired superior weather forecasters with PhDs

C.  integrate and analyze data to improve short-term forecasting

  1. really understand the weather better than anybody else

Answer: C

Difficulty: Easy

Section: IT’s About Business: The Weather Channel

Learning Objective: 3

Bloom: Knowledge

AACSB: Information technology

48.  IBM’s Watson ______.

  1. can process structured and unstructured content
  2. can diagnose diseases and recommend treatment
  3. won Jeopardy!

D.  All of the above

Answer: D

Difficulty: Easy

Section: Closing Case

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

49.  IBM’s Watson ______Jeopardy!.

  1. lost to Ken Jennings on
  2. was able to access Wikipedia while on

C.  won $1 million on

  1. none of the above

Answer: C

Difficulty: Easy

Section: Closing Case

Learning Objective: 1

Bloom: Knowledge

AACSB: Information technology

50.  IBM’s Watson is a(n) ______.

  1. Dashboard
  2. ERP system

C.  Expert system

  1. FAIS

Answer: C

Difficulty: Hard

Section: Closing Case

Learning Objective: 1

Bloom: Application

AACSB: Information technology

51.  IBM’s Watson is used in which of the following industries?

  1. Agriculture
  2. Energy

C.  Healthcare

  1. Retail

Answer: C