YSS Data Analysis and Results Report
Purpose
The purpose of this report is to summarize the YSS Survey data that has been collected and analyzed by both our YSS team and CSI team for MCCMH. The report will included; a brief overview of the target population, a timeline that displays when each task was completed, a sample survey with a total of 44 questions, detailed explanation of numerical data, and graphical representations of that data.
Overview: Target Population
The target population asked to voluntarily complete the survey for our quality check were“All families with children 4 –17 years of age receiving home-based services as of January 4, 2016”.
Timeline
The timeline that is posted below gives a detailed assessment of the projected time and date each section of the project was to be finished by.
- Data Collection
Survey data will be collected over a 2-week period anytime between January 4 and February 5, 2016. All data collection, however, must be completed by Friday February 10, 2016.
- Data Preparation and Processing
Data cleaning and entry will begin in January and be completed by February 20, 2016. PIHPs will use the standardized EXCEL file structure that is provided.
- Electronic Data Submission
Satisfaction data will be electronically submitted to MDCH no later than Friday, March 11, 2016.
- Data Analysis and Report Generation
MDCH will assume responsibility for data analysis, report design and generation, and distribution to the PIHPs. Reports will be distributed by the end of March 2016.
Sample Survey
YOUTH SERVICES SURVEY FOR FAMILIES
In order to provide the best care possible, we’d like to know what you think about the services your child has received from our agency over the last 6 months. There are no right or wrong answers to the questions in this survey. Please indicate your agreement or disagreement with each of the following statements by filling in the circle that best represents your opinion. All responses will remain strictly confidential.
Completed without assistance Completed with assistance
Strongly Disagree (SD) / Disagree(D) / Undecided (UN) / Agree
(A) / Strongly Agree (SA)
1. / Overall, I am satisfied with the services my child received. / 1 / 2 / 3 / 4 / 5
2. / I helped to choose my child’s services. / 1 / 2 / 3 / 4 / 5
3. / I helped to choose the goals in my child’s service plan. / 1 / 2 / 3 / 4 / 5
4. / The people helping my child stuck with us no matter what. / 1 / 2 / 3 / 4 / 5
5. / I felt my child had someone to talk to when he/she was troubled. / 1 / 2 / 3 / 4 / 5
6. / I participated in my child’s treatment/services. / 1 / 2 / 3 / 4 / 5
7. / The services my child and/or family received were right for us. / 1 / 2 / 3 / 4 / 5
8. / The location of services was convenient for us. / 1 / 2 / 3 / 4 / 5
9. / Services were available at times that were convenient for us. / 1 / 2 / 3 / 4 / 5
10. / My family got the help we wanted for my child. / 1 / 2 / 3 / 4 / 5
11. / My family got as much help as we needed for my child. / 1 / 2 / 3 / 4 / 5
12. / Staff treated me with respect. / 1 / 2 / 3 / 4 / 5
13. / Staff respected my family s religious/spiritual beliefs. / 1 / 2 / 3 / 4 / 5
14. / Staff spoke with me in a way that I understood. / 1 / 2 / 3 / 4 / 5
15. / Staff were sensitive to my cultural/ethnic background (e.g., race, religion, language) / 1 / 2 / 3 / 4 / 5
As a direct result of the services I received: / Strongly Disagree (SD) / Disagree
(D) / Undecided (UN) / Agree
(A) / Strongly Agree (SA)
16. / My child is better at handling daily life. / 1 / 2 / 3 / 4 / 5
17. / My child gets along better with family members. / 1 / 2 / 3 / 4 / 5
18. / My child gets along better with friends and other people. / 1 / 2 / 3 / 4 / 5
19. / My child is doing better in school and/or work. / 1 / 2 / 3 / 4 / 5
20. / My child is better able to cope when things go wrong. / 1 / 2 / 3 / 4 / 5
21. / I am satisfied with our family life right now. / 1 / 2 / 3 / 4 / 5
22. / My child is better able to do things he or she wants to do. / 1 / 2 / 3 / 4 / 5
As a result of the services my child and/or family received: please answer for relationships with persons other than your mental health provider(s) / Strongly Disagree (SD) / Disagree
(D) / Undecided (UN) / Agree
(A) / Strongly Agree (SA)
23. / I know people who will listen and understand me when I need to talk. / 1 / 2 / 3 / 4 / 5
24. / I have people that I am comfortable talking with about my child’s problems. / 1 / 2 / 3 / 4 / 5
25. / In a crisis, I would have the support I need from family or friends. / 1 / 2 / 3 / 4 / 5
26. / I have people with whom I can do enjoyable things. / 1 / 2 / 3 / 4 / 5
Please answer the following questions to let us know how your child is doing.
27. / Is your child currently living with you? (Fill in the circle that represents your response)
1 YES
2 NO
28. / Has your child lived in any of the following places in the last 6 months? (Answer a-m)
a. With one or both parents / 1 YES2 NO
b. With another family / 1 YES2 NO
c. Foster home / 1 YES2 NO
d. Therapeutic foster home / 1 YES2 NO
e. Crisis shelter / 1 YES2 NO
f. Homeless shelter / 1 YES2 NO
g. Group home / 1 YES2 NO
h. Residential treatment center / 1 YES2 NO
i. Hospital / 1 YES2 NO
j. Local jail or detention facility / 1 YES2 NO
k. State correctional facility / 1 YES2 NO
l. Runaway/homeless/on the streets / 1 YES2 NO
m. Other / 1 YES2 NO
29. / In the last year, did your child see a medical doctor, or nurse, for a health check up or because he/she was sick?
1 IN A CLINIC OR OFFICE
2 YES, BUT ONLY IN A HOSPITAL EMERGENCY ROOM
3 NO
9 DO NOT REMEMBER
30. / Is your child on medication for emotional or behavioral problems?
1 YES
2 NO
30a. Did the doctor or nurse tell you and/or your child what side effects to watch for?
1 YES
2 NO
31. / Is your child still receiving home-based program services?
1 YES
2 NO
32. / How long has your child received home-based program services
(Fill in the circle that represents your choice)
1 LESS THAN A YEAR (answer 33-38)
/ 2 MORE THAN ONE YEAR (answer 39-44)
33. / Was your child arrested since beginning to receive home-based program services?
1 YES
2 NO / 39. / Was your child arrested during the last 12 months?
1 YES
2 NO
34. / Was your child arrested during the 12 months prior to that?
1 YES
2 NO / 40. / Was your child arrested during the 12 months prior to that?
1 YES
2 NO
35. / Since your child began to receive home-based program services, their encounters with the police have
1 BEEN REDUCED
2 STAYED THE SAME
3 INCREASED
9 NOT APPLICABLE (i.e., no police encounters this year or last year) / 41. / During the last 12 months your child’s encounters with the police have
1 BEEN REDUCED
2 STAYED THE SAME
3 INCREASED
9 NOT APPLICABLE
(i.e., no police encounters this year or last year)
36. / Was your child expelled or suspended since beginning home-based program services?
1 YES
2 NO / 42. / Was your child expelled or suspended during the last
12 months?
1 YES
2 NO
37. / Was your child expelled or suspended during the 12 months prior to that?
1 YES
2 NO / 43. / Was your child expelled or suspended during the
12 months prior to that?
1 YES
2 NO
38. / Since starting to receive home-based program services, the number of days my child was in school is
1 GREATER
2 ABOUT THE SAME
3 LESS
9 NOT APPLICABLE
STOP! / 44. / During the last 12 months the number of days my
child was in school is
1 GREATER
2ABOUT THE SAME
3LESS
9NOT APPLICABLE
STOP!
Thank you for completing this survey.
Numerical Data
To expedite the reading of this report, this section will summarize the data and results. The full results of each consumer’s answers may be viewed on the attached Excel spreadsheet, along with total percentage for each of the five responses to each question answered by consumers. To start, the YSS team had collected survey responses from 27families of consumers of the YSS in Macomb County. The consumers were asked to answer 44 questions about their experience with the ACT program, using a Likert Scale: A sliding scale of responses that ranges from “Strongly Agree” (#5) to “Strongly Disagree” (#1). These questions, although not shown in the survey, are broken down into 6 sections: "Appropriateness" questions are 1,4,5,7,10,11, "Participation in Treatment" questions are 2,3,6, "Access" questions are 8,9, "Cultural Sensitivity" question are 12-15, "Outcomes/Functioning" questions are 16-22 (Functioning excludes question 21 while Outcomes include it), and finally "Social Connectedness" questions are 23-26. Once the surveys were collected, the responses to each question were tallied and combined into a single chart (Table 1A). Please note that questions 27-44 are not based on a Likert Scale; they were either yes/no, multiple choice, or fill in the blank questions about the like/dislikes of the program, consumer comments, etc.
Once all of the responses had been gathered and organized they were converted into percentages. To judge the effectiveness of the program a few different techniques were implemented, the first of which was to take the “Strongly Agree” and “Agree” answers and combine them into one data point per question. This was done because the majority of the responses per question were positive or “Neither Agree or Disagree”, which we couldn’t count in the final percentage simply because the consumers had no opinion on the matter. Once that was calculated we took a mean average percentage for each section of questions and compared them to each individual question in that section
Graphical Representations
This section demonstrates a visual representation of the data in a clearer format than reading through all of the numbers. These graphs show the section of question, the questions asked, and the average percent response to each question.