FREQUENTLY ASKED QUESTIONS:
1. WHEN AND HOW DO I ORDER?
For consignment stock delivered prior to your fundraising drive:
Fax your completed order on 03 9357 9949 or mail to us and we will contact you within 24 hours of receipt to confirm delivery details (usually within 10 working days).
If you do not hear from us, call on 1800 815 005 to confirm that we have received your order.
For stock ordered after conducting a fundraising drive using order forms:
Fax your completed order form (after collating the individual orders on the tally sheet provided) to 03 9357 9949on a Monday before 5pm EST (or the next day if Monday falls on a public holiday) for delivery the following week on a day nominated in the Delivery Schedule for your state. For customers in Victoria, fax your order form to us 7 days prior to your required delivery date.
2. CAN I ADD TO, OR CHANGE MY ORDER?Yes, as long as you fax your additions through before the cut off times shown above in “WHEN AND HOW DO I ORDER?” and clearly mark your fax as an “addition to existing order”
3. IS THERE A MINIMUM ORDER?
Yes. The minimum wholesale purchase order is $300, otherwise a $15.00 freight charge will apply.
4. DO YOU DELIVER EVERYWHERE?
Just about - but not all. In some NSW, QLD, & SA areas and all WA & NT country areas wedo not deliver due to prohibitive freight costs, but you may organise your own transport (at your cost) from your closest capital city if you have personal contact with refrigerated transport operators.
5. DELIVERY TIMES
Someone should be available to accept delivery between 9am and 4pm on the day. You can request a preferred time when placing your order (which will be noted on your invoice) but we cannot guarantee the freight company will be able to fulfill your request, as their runs can vary day to day, depending upon demand. (To make distribution easier, groups could make the distribution day the day after delivery during the cooler months as long as there is clean and safe storage space available). Please be aware that deliveries for fundraising commence mid February and finish mid December. If required please contact us for the exact dates each year.
6. WHAT SHOULD I DO WHEN I RECEIVE AN ORDER?
Before signing for your delivery, check you have the correct number of cartons as noted on the bottom of your invoice. Before packing any individual orders, check the actual products and quantities received, against those shown on your invoice. If there are any discrepancies call Fundraysia ASAP. Please ensure the invoice is passed onto the committee treasurer so that it can be processed for payment or filed.
7. DO YOU ACCEPT RETURNS?
No. We cannot accept return of unsold stock due to stringent Food & Health Safety requirements.
8. CLAIMING YOUR PRIZES
See our prize brochure for full details of your prize range. You can accumulate sales from multiple drives throughout a calendar year to be able to claim a prize of greater value. Where possible we prefer to deliver your prizes with your orders to minimise freight costs.
9. WHEN DO I PAY?
If you are purchasing stock after using the order form method, your payment will be required prior to delivery, as you would have already received payment for the goods yourself. For purchases of stock on consignment, the date you are required to pay is shown at the bottom right hand corner of your invoice, under the total value.
10. PAYMENT OPTIONS – PLEASE DO NOT PAY THE DRIVER!
Direct DebitYou can pay direct into our bank account using internet banking, or at any National Australia Bank
BSB No.: 083 170 Account No.: 486 447 530 Account Name: Fundraysia Corporation Pty Ltd.
If paying over the counter at a bank, please ensure the teller records your customer code so it appears on our statement.Then confirm your payment to us by phone or fax.
Cheque by MailPayments to be made with one cheque from your group, made out to -
Fundraysia Corporation Pty. Ltd. and mailed to POBOX 100, Campbellfield VIC 3061.
Cheques from individuals should be made to the group organising the drive and not to Fundraysia .Please note your Customer Code on any payments to ensure processing to the correct account.Keep a record of your payment and receipts for money orders, in case they are lost or damaged in transit to us, and a replacement is required.
Credit CardPayment by VISA, Mastercard or Bankcard is available, but an additional charge of 1.5% will be added to the amount owing, to recover processing charges.
11. CONTACT DETAILS
When contacting us please have your Customer Code at hand as this saves time. Your number is located on the covering letter (received with information or order forms) at the top left hand corner under your name, or on your invoice.
Business hours: 8.30am – 5.00pm EST, Monday - Friday
Freecall 1800 815 005 Phone: 03 9357 0898 Fax: 03 9357 9949
Email: bsite:
Postal Address: PO Box 100, Campbellfield Vic 3061
Physical Address: 68-70 Capital Link Drive, Campbellfield Vic 3061