26. Which of the following statement is NOT one of the basic principles of relational interests
and goals?
a. Identity issues do not typically affect relationship messages.
b. You always give relational messages.
c. We each translate or interpret relational messages differently.
d. Relational interests are more important than topic interests.
27. Tyler is a young, naturally gifted athlete. Unfortunately, his work ethic does not match his
talent. When he completed a competition in 6th place rather than his expected first or
second place, he spent a great deal of time and energy telling people how the judges were
unfair and were biased toward other athletes. Tyler is using which of the following
face-saving strategies?
a. refusing to step back from a position
b. claiming unjust intimidation
c. suppressing conflict issues
d. helping others increase their self-esteem
28. Which of the following is an inaccurate summary of the nature of overlapping TRIP goals?
a. Interests overlap with each other and differ in primacy.
b. Identity and relationship issues underlie topic and process issues.
c. In a serious dispute, content-only solutions are typically the most satisfying.
d. Conflict parties often specialize in one kind of goal.
29. Transactive goals develop ______.
a. during conflict episodes rather than before and after
b. after conflict episodes rather than before or during them
c. before conflict episodes rather than during or after
d. when there is the possibility of transforming the relationship
30. Retrospective goals are the ones that ______.
a. annoy our conflict partners the most
b. are emergent and understood most when the crisis has passed
c. give us a sense of clarity of the implications of a conflict when we look back on it
d. we come into a conflict hoping to accomplish
31. Jake is always careful to arrive on time for work. He knows that his boss will dock his pay
for any missed hours. Jake’s boss has what kind of power over him?
a. interpersonal linkages
b. resource control
c. expertise
d. communication skills
32. Imagine you are looking for a new job. You know that your friend, Alicia, knows the
vice-president of a company where you would like to work. Your text would describe Alicia’s
influence on you as ______.
a. interpersonal linkages
b. resource control
c. expertise
d. communication skills
33. While preparing to teach an online course, Julie regularly seeks out the assistance of Tony,
the technology support person at her university. Julie understands that Tony has vast
knowledge regarding the software and course management system she needs to use. Your
book would describe the “power currency” Tony has in this scenario as ______.
a. interpersonal linkages
b. resource control
c. expertise
d. communication skills
34. Which of the following is NOT one of the ways you might deny using power in a conflict?
a. Deny that you communicated something.
b. Deny that something was communicated.
c. Deny that the other person communicated something.
d. Deny that you communicated something to the other person.
35. Latisha appreciates the fact that she has been trained in the art of public address because
she finds that in many situations she can employ her ______as a power currency.
a. interpersonal linkages
b. resource control
c. expertise
d. communication skills
36. The fundamental concept in conflict is ______.
a. power
b. persuasion
c. compromise
d. collaboration
37. Which of the following is the most accurate statement about power currencies?
a. Power currencies are independent of one another.
b. Individuals generally have only one or two currencies to use.
c. Developing a repertoire of currencies can help lead to the sharing and balance of
power.
d. Power currencies cannot be exchanged.
38. Empowerment is most likely when ______.
a. one increases their power
b. third parties are invested with the power to intervene on behalf of the less powerful
c. parties focus on the process of communication with each other
d. long term relationships work
39. Which of the following statements is NOT consistent with Wilmot and Hocker’s description of
competitive power?
a. Competitive power can be useful.
b. Competition can lead to collaboration.
c. All forms of power are always in a state of change.
d. Competitive power is not appropriate when protecting children.
40. When Ken’s parents died, his sister was named as the executor of their estate. She gave all
of the “good” furniture to her children and left only an old green dresser for Ken and his
kids. He was furious with her actions, especially in this time of grief. Even though Ken could
be considered to have lower power, he decided to maintain his relationship with his sister
and told his sister how he felt. He also encouraged his kids not to bring up the issues with
their cousins. Ken’s decision is an example of which of the following moves that Lerner
suggests that people in low-power positions adopt?
a. Speak up and present a balanced picture of strengths as well as weaknesses.
b. Make clear what one’s beliefs, values, and priorities are, and maintain congruent
behaviors.
c. Stay emotionally connected to significant others even when things get intense.
d. State differences, and allow others to do the same.
41. A professor that consistently double books appointments with someone she does not want to
deal with may be engaging in ______.
a. assertive communication
b. aggressive behavior
c. passive-aggressive behavior
d. appropriate communication
42. Conflict ______are patterned responses or clusters of behavior that people use in
conflict. ______are individual moves that people make to carry out their
general approach.
a. styles; tactics
b. styles; values
c. assumptions; tactics
d. values; options
43. You are more likely to compete than accommodate when you score high on which of the
following?
a. concern for self
b. concern for other
c. concern for relationship
d. self-centered
44. Kilmann and Thomas identified 5 conflict styles that individuals use in a variety of conflict
situations. The middle ground style is:
a. accommodation
b. competition
c. avoidance
d. compromise
45. Kilmann and Thomas identified 5 conflict styles that individuals use in a variety of conflict
situations. The style which factors in both your concerns and the other’s concerns is:
a. accommodation
b. competition
c. collaboration
d. compromise
46. In a conflict situation, if you try to use your authority to make a decision in your favor, you
are using which conflict style?
a. avoidance
b. competition
c. compromise
d. accommodation
47. All of the following are examples of verbal aggression except ______.
a. character attacks
b. ridicule
c. requests for information
d. profanity
48. Dave is extremely frustrated with his co-workers; conflict is occurring everywhere, and he
doesn’t feel like he is valued in his job. He starts thinking to himself he should look for a
new job. When one of his co-workers asks him about an upcoming work event, Dave says, “I
don’t really have time to work on this. It’s not like I’ll be here anyway.” Dave is using which
accommodation tactic?
a. giving up
b. disengagement
c. denial of needs
d. expression of desire for harmony
49. Which of the following is a pattern of violence?
a. Physical aggression is almost always preceded by verbal aggression.
b. Intimate violencei s usually reciprocal.
c. Victims of abuse are in a no-win situation.
d. All of the above are patterns of violence.
50. Nicole and Ryan disagree over where they should spend their holidays. Lately, each time
Nicole tries to discuss the issue with Ryan, Ryan responds with a joke or changes the
subject. Ryan is using which style of conflict, identified by Kilmann and Thomas in your
text?
a. accommodation
b. competition
c. avoidance
d. compromise
Text:
Interpersonal Conflict
Eighth Edition, 2011
ISBN-13: 978-0-07-338513-6
William Wilmot and Joyce Hocker
McGraw Hill