ROLE PROFILE / ICT Applications Area Lead /

SECTION 1: PRINCIPAL RESPONSIBILITY

Principal Responsibilities / Reports to the ICT Applications Manager. Has supervisory responsibility for teams of ICT Analysts and Support Officers within the Applications area of the ICT Department.
To lead an ICT Applications areaproviding software application support and management services to the Alliance.With responsibilities that include but are not limited to:-
  • Leading an Applications area in one of the following –
-Support services
-Contact management
-Crime, intelligence and criminal justice
-Digital, mobile and online
  • Providing a point of contact for allotted business area management teams to assess, support and influence their application and information management needs
  • Working with business leads, typically Superintendents Chief Inspectors and Police Staff equivalents to understand their needs, update on projects, setting service standards and requirements, defining critical success factors and service continuity plans.
  • Cognisant of allotted business area workflow, performance, information requirements and future plans.
  • Establishing, maintaining and monitoring, in conjunction with other Alliance personnel and third parties, appropriate service level, availability, configuration, capacity, change and release management processes for applications
  • Providing accurate and detailed advice and guidance to the Alliance in the feasibility and impact of strategic and tactical changes to the applications, systems and services
  • Managing the team tasked with the day to day support of the Alliance ICT services, ensuring that they perform to agreed Force standards and service levels and within budgetary constraints
  • Provide feedback to staff on performance, support development of them and their teams and undertake line management responsibilities.
  • Representing ICT at project boards and relevant external meetings or events.

Role Type/Family / Police Staff
Grade / 8 / Location / Police HQ Middlemoor or Winfrith / Vetting Clearance / SC
Political Restrictions / None specific to this role – refer to PSD20 working practice for more information
Role-Specific Training and CPD to be undertaken. /
  • Leadership and Management CPD
  • ITIL Service Management Foundation qualification
  • Project management qualification (Prince2 or Agile)
  • Specific applications administration training for area supported

SECTION 2: ESSENTIAL CAPABILITIES & EXPERIENCE (For selection purposes)

Formal Qualifications required /
  • Degree in Computing, ICT, Technology or similar BSc or demonstrable equivalent experience which would allow them to support and deliver the requirements of the role
  • Ability to undertake and achieve ITIL Service Management certification if not held already

Essential ICF Activities of the role /
  • Manage the performance of teams and individuals
  • Develop user specifications
  • Manage the implementation of technical systems
  • Provide specialist advice and knowledge
  • Evaluate information to support action
  • Monitor the quality of service provision
  • Make best use of technology
  • Assess and select tenders for work, goods and services
  • Develop a recovery plan for technical systems and services
  • Develop individuals and teams to enhance performance

Essential experience and specialist skills and knowledge /
  • Significant experience of successfully working in a user-focused ICT service delivery environment
  • Experience of working with 3rd party suppliers in the delivery of end to end ICT services
  • Sound technical understanding and practical experience of working with software and applications
  • Experienced in day to day system and customer support.Familiar with the ITIL best practices and procedures.
  • ICT project management experience. Familiar with the project life cycle in an IT environment.
  • Understanding of ICT security and background understanding of legal issues relating to ICT e.g. Data Protection, Management of Police Information and Computer Misuse Acts
  • Ability to turn user/business requirements into technical specifications. Ability to communicate complex technical information in a way meaningful to non-specialists
  • Good Communication Skills. Able to communicate with Operational and Business levels of the Alliance through meetings, presentations and written reports. A willingness to share knowledge and provide quality documentation to colleagues
  • Experienced in Managing and Supporting Applications. Able to get the best out of key applications, understanding how they interface with other systems, how information is acquired, processed and managed, and how staff and partners use and benefit from this.
  • Experience of application lifecycle management
  • Experience of commissioning or supervising the software development lifecycle.Excellent presentation skills
  • Good Microsoft Office skills

Essential Behavioural
Competencies /
  • Maximising potential
  • Respect for race and diversity
  • Team working
  • Community and customer focus
/
  • Effective communication
  • Problem solving
  • Planning and organising
  • Personal responsibility
  • Negotiation and influencing

SECTION 3: BEHAVIOURS

LEADERSHIP

Openness to change

BSupports, promotes and puts into practice change. Introduces new ways of doing things and encourages others to accept them. Overcomes barriers to change

Negotiation and influencing

BUses logic and reason to influence others. Persuades people by using powerful arguments. Identifies clear aims in negotiations and achieves satisfactory outcomes.

Maximising potential

BEncourages others to learn and develop, giving them clear and direct guidance and feedback on their performance. Encourages and supports staff, making sure they are motivated to achieve results

WORKING WITH OTHERS

Respect for race and diversity

AUnderstands other people’s views and takes them into account. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. Understands and is sensitive to social, cultural and racial differences

Teamworking

BSets up teams or working groups, and involves them in achieving goals. Develops good relationships and co-operation within the team, and removes barriers. Supports team members when necessary.

Effective communication

BCommunicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience. Checks for understanding.

ACHIEVING RESULTS

Planning and organising

BPlans activities thoroughly for self and others. Builds milestones into plans, monitors progress and adjusts them as necessary in response to any changes. Provides clear direction and makes sure that staff know what is expected of them.

Personal responsibility

AReadily accepts responsibility for self and others. Takes responsibility for managing situations and problems. Leads by example, showing a commitment and a determination to succeed. Continues to learn and develop

Version: 1.2Date: 17th January 2018