HOTELS
A. TYPES OF HOTEL B. TYPES OF HOTEL ACCOMMODATION
C. A VISIT TO A HOTEL
We stayed in the Carlton Hotel for three nights in July, but I booked our room three months in advance because it was the middle of the tourist season. When we arrived, we checked in at reception, then the porter carried our suitcases up to our room. I gave him a small tip. The staff were very friendly – we had a very nice chambermaid and the room was very comfortable. The only problem we had, in fact, was with the shower which didn’t work very well.
D. USEFUL EXPRESSIONS
Important Phrases :Receptionist / Important Phrases: GuestBOOKING A ROOM
(1) What can I do for you?(2) When would you like to arrive?
(3) What kind of room would you like?
(4) How many nights will you be staying?
(5) It’s 100 € per night, full board.
(6) Very well. May I have your name, please?
(7) Thank you for your reservation.
CHECKING IN
(1) Good afternoon sir.(2) Can I have your name please?
(3) Oh, yes. Here it is. Could you fill in this form?
(4) Thanks Mr. Conners. Here’s your key card.
Room 115.
(5) It’s on the seventh but there’s the lift.
(6) It’s opposite the lounge.
(7) From 7,00 am to 10,00
(8) Of course. Just pick up the phone and dial 01.
(9) Not later than eleven, please.
(10) Would you like a wake-up call?
(11) Do you have any luggage?
(12) Well, the bellboy will take your luggage and show you up to the room
CHECKING OUT
(1) Good morning. May I help you?(2) Sure. Did you enjoy staying at our hotel?
(3) I’m glad to hear that.
(4) Yes, it’s 300 €. How will you be paying?
(5) All right. Thank you very much. /
BOOKING A ROOM
(1) I’m phoning to book a room(2) Next week.
(3) A double room which looks out on the beach.
(4) We’ll stay for three nights
(5) How much is it per night?
(6) Fine. I’ll take it.
(7) Conners.
CHECKING IN
(1) Good afternoon. I have a reservation(2) Conners
(3) Yes. There you are
(4) What floor is it on?
(5) Ok. Where’s the restaurant located?
(6) What time is breakfast served?
(7) Ok. Is there room service?
(8) When do I have to check out?
(9) All right.
(10) Yes please, at 8,30.
(11) Yes. Here it is.
(12) Thanks.
CHECKING OUT
(1) Good morning. I’d like to check out.(2) Yes, everything was excellent.
(3) May I have my bill?
(4) I’ll pay cash. Here you are.
(5) Bye.
LISTENING 1 . AT A HOTEL.
R: Good evening, sir. C: Hello. I ______. My name’s Mark Ryder.
R: ______you ______that, please? C: R-Y-D-E-R.
R: ______? C: Yes, that’s right.
R: _____ I have your ______, please? C: Just a moment. ______
R: ____ you ______ here, please? Do you want a smoking or non-smoking ______? C: ______ please.
R: Here’s your ______. It’s ______425, on the fourth ______. C: Thank you. Where’s the ______?
R: It’s ______. Do you need ______with your ______? C: No, it’s OK, thanks.
R: ______, Mr Ryder. C: Thank you.
LISTENING 2 . AT A HOTEL.
R: Hello, the Grand Hotel. Cathy speaking. How______?C: I’d like to ______, please.
R: Certainly. ______? C: It’s ______, the 13th and the 14th of this month
R: And do you want ______or ______? C: ______, please.
R: OK. Yes, that’s fine. ______. And your name is? C: Rober Palmer. Can you tell me ______?
R: Yes, That’s ______. Can I have ______, please?
C: Yes, sure. It’s a Visa. 4929 7983 0621 8849. R: Thank you. And could I have ______?
C: Uh… 01727 489962 R: That’s fine. We ______ on the 13th. Bye-bye
C: Thanks a lot. Goodbye.
EXERCISES
1. Put these sentences in a logical order.
2. What would you say in these situations?
1. You want to stay in a hotel for two nights next week with your husband. You phone the hotel. What do you ask or say?
______
2. You are at the reception and you are planning to leave in about 15 minutes. What could you ask the receptionist?
______
3. You want to wake up at 7 a.m. but you don’t have an alarm clock. What do you ask at reception?
______
4. You have a drink in the hotel bar. The barman asks how you want to pay. What’s your reply?
______
5. When you turn on the shower in your room, the water comes out very slowly. What could you say at reception?
______
3. Mixed Up Conversation: At the Front Desk of a Hotel. Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the front desk is saying the line or a G if the guest is saying the line. F = Front Desk G = Guest
____________
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______/ (F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G) / Would you prefer a single or a double?
10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.
And how about a restaurant?
Great. What time does the restaurants close?
It’s $145.00 a night. How many nights will you be staying?
It’s D-A-V-I-E-S.
I’d like a room, please?
Great. I’ll pay with VISA then. What time is checkout?
And how do you spell that, sir?
So that’s D-A-V-I-E-S. How would you like to pay for the room?
Do you take VISA?
There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.
Yes, we do. We take VISA, Mastercard, and American Express.
A double, please. How much is that?
Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
OK. One night comes to $145.00 plus tax. May I have your name please?
Is there a pool here?
Welcome to the Beachside Inn. How may I help you?
They both close at 10:00 P.M.
Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
Just tonight.
It’s Davies. Robertson Davies.