Mary Vasseur Finn
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PROFILE
UX researcher, UI designer, and Certified Usability Analyst (CUA) and with background in web development and web/print design. Articulate, personable, and very funny. Abide stressful situations with a sense of humor. I also make a damned good cup of coffee.
EXPERTISE
UX Research — exploratory: Shadowing, contextual inquiry, interviews, empathic modeling, task analysis
UX Research — iterative: Heuristic review, usability test design, test moderation, early prototype testing, formative usability testing, summative usability testing
Applications: Sketch, InVision, Photoshop, Illustrator, InDesign, Dreamweaver, Morae; HTML5, CSS.
PROFESSIONAL EXPERIENCE
Senior UX Designer
08.15–present: Fresenius Medical Care, Lexington, MA
UX Research
•Interviewed dozens of nurses towards the design of a “Patient 360” series of clinical application screens meant to provide a comprehensive view of a patient’s history and condition; designed initial prototypes and modified after running further feedback sessions with users (nurses).
•Conducted field research, interviewing six home peritoneal dialysis and home hemodialysis patients in the Wilmington, DE region, exploring the rewards and pain points of patients conducting their own therapies independently in their homes
•Shadowed and interviewed customer service representatives as they fielded telephone orders from patients, in order to inform the design of an online ordering process
•Interviewed and observed nephrologists at work in their offices, clinics and hospitals, gathering data toward the solution of creating an integrative mobile application suitable to all work environments and systems in the Washington, DC area
•Performed in-depth study (known as “Empathic Modeling”) of the home peritoneal dialysis patient experience: For ten nights over the course of two weeks, I wore a prosthetic abdomen and underwent a simulation of dialysis using a peritoneal dialysis “cycler” machine. Compiling video clips and diary entries, created a video summary of my experience, which was presented to the company’s EVP Chief Medical Officer and SVP Chief Medical Officer, and subsequently used to spawn discussion at a senior leaders’ annual retreat. Also, demonstrated my methods and shared what was learned from the study as a co-presenter at UXPA Boston 16th Annual User Experience Conference.
•Authored usability testing protocols and conducted usability tests in iterative cycles for patient portal application under development; documented findings and wrote up summary and recommendations
•Conducted heuristic evaluations on various clinical applications
•Created a tool for synthesizing heuristics used in expert reviews
•Led a team of three researchers in intensive usability testing for an eHR (electronic health record) application in Nashville, TN, in order for the application to meet government Meaningful Use requirements. Ran logistics, authored all protocols, collated data findings, and wrote up final report.
•Drafted training guides and tools for marketing professionals desiring to conduct their own hands-on research with users
UX and Visual Design
•Designed iOS mobile screens for patient application
•Created wireframes and contributed visual designs for patient-facing website
•Applied organization branding guidelines to third-party designed web application
UX and Illustration
•Based on results from human factors testing (Core Human Factors, Inc.), redesigned layout of five peritoneal dialysis disposable products’ IFUs for 501(k) clearances (a.k.a., Premarket Notification); created over 50 illustrations detailing devices and how they are to be properly manipulated. Collaborated with team to craft clear language for verbal content as well.
•Improved usability of primary patient training materials by incorporating above-referenced illustrations, and providing copyediting recommendations
Additional contributions
•Surveyed and interviewed colleagues regarding their onboarding experience; summarized findings and presented recommendations to my manager
•Instituted onboarding modules in order to educate new team members in the dialysis experience, that they might be better informed in their work
•Organized Lunch ‘n Learns to bridge gaps between departments and encourage cross-team problem-solving
•Designed and built UX Department web site
Web designer and usability researcher
01.13–09.14: Fresenius Medical Care, Lexington, MA
•Conducted usability testing on Acumen nEHR (Nephrology Electronic Health Record) application
–Performed heuristic reviews on product's user guide, and five feature sets
–Wrote test scripts for measuring effectiveness, efficiency and satisfaction of five specific application features; set up testing modules in Morae; assisted in summative testing
–Compiled data, wrote and edited reports based on NISTIR 7742 (Customized Common Industry Format Template for Electronic Health Record Usability Testing) towards the eHR's receiving government-required Meaningful Use certification
•Co-Designed and wrote up training materials: Prior to an annual conference, clinical application developers were trained in the art of conducting user interviews
–Authored interview scripts and measurements; reviewed and collated interview data
•Designed intranet web pages and micro-sites
Web developer and UI designer
08.12–10.12: FuseIdeas, Winchester, MA
•Based on results and recommendations culled from independent usability tests, designed simplified UI alternatives to improve user experience for their travel and tourism client’s target audience, senior citizens
UI designer
02.12–05.12: Brainshark, Inc.
•In collaboration with client-facing solutions experts and developers, created visual prototypes of custom dashboards and portals. Clients included: Bank of America, PepsiCo, Hewlett-Packard, Metlife, Medtronic, Iron Mountain, et al.
•Designed portal sub-pages for e-learning and online presentation modules, designing for desktops, tablets and smartphones
Web designer and developer
01.11–10.11: Massachusetts College of Pharmacy and Health Sciences (MCPHS)
•Created information architecture page-flow schematics and individual page wireframes; developed and built mcphs.online.edu, MCPHS' new portal for online curricula and registration
•Provided style guide documentation for ongoing site maintenance
•From Photoshop prototypes, developed and built my.mcphs.edu, MCPHS' student portal, migrating content from hundreds of pages to new templates
Web designer
03.08–06.10: Fidelity Investments
•Designed and maintained intranet microsites and web pages
•Created web graphics, animations and e-mail templates
•Formulated interactive quizzes and slide shows
AWARDS
•Dept. of UX, “Exceptional Work in User Research Award” Fresenius Medical Care, 2017
•Platinum award, Veritude Associate of the Quarter, Q2 2008
•Nominated Veritude Associate of the Quarter, Q2 & Q4 2006
•Ping-Pong champion of Lanesborough Elementary School, 1972
EDUCATION
•Certification, Usability Analyst, Human Factors International, 2014.
•B.S., Psychology, Fitchburg State University, Fitchburg, MA, 1983
ASSOCIATIONS
•Active member, UXPA Boston
•Member, Community Emergency Response Team, Lowell, MA
PERSONAL
Interests include Middle East travel, Arabic and Hebrew language studies, and danger. I also enjoy hiking, exploring, and interpreting dreams.