Lucent Technologies
Octel Messaging Division
NT Norstar with D/42-NS (7190)Confidential1
Configuration Note 7190
NorTel Norstar* Modular DR5
with D/42-NS® Board
Revised 10/5/98
1.0Method of integration
Communication to the Norstar is by emulation of a 7310 Telephone
Integration is established through set emulation. The Dialogic D42NS voice board emulates a Norstar 7310* terminal. Digital data is sent simultaneously with the call to the Octel 100, allowing the system to forward calls to a personal greeting. Message waiting indicators are set and canceled by dialing a soft key feature access code prefix and the subscriber's extension. Calls are transferred to the operator by dialing another soft key feature access code followed by the extension.
1.1 Supported Voice Processing Module
Supported Voice Processing Module
The Octel 100 is a Year 2000 (Y2K) compliant, PC based, enhanced voice messaging product release intended to replace the OPC, Signature Performer, CEO, CP, and CP+ product lines. For installed systems that have port capacities above 16 ports contact your OMD representative for the proper solution.
Ordering Information
This integration will support 16 ports.
2.0Octel 100 ORDERING INFORMATION
Voice Boards supported:
D/42-NS (only)
Switch Hardware Requirements
3.0Norstar HARDWARE REQUIREMENTS
Supported Norstar systems: Modular Integrated Communication System (Modular 8 x 24). Systems must support the M7310* Digital Telephone.
Note:At this time the Norstar Compact (6 x 24) is not supported, pending further tests. See Configuration Note 7189 to integrate with the Norstar Modular ICS (Modular XC, T1, or 0 X 32).
One Norstar port per one O100 port
Switch Software Requirements
3.1Norstar SOFTWARE REQUIREMENTS
DR5, Release 4 and higher.
Note: Releases earlier than Release 4 will occasionally lose integration upon return to a hunt group from a Busy or No Answer situation.
3.2Additional Material Requirements
Additional Material Requirements
One RJ-14 jack with 4-conductor line cord for each Octel 100 port
One analog line for remote service access
One RJ-11 jack (for above) and 2-conductor modular telephone cord
If the Fax Mail feature is installed:
One Analog Terminal Adapter (ATA) NT8B90 for each fax port
Two RJ-11 jacks (one between Norstar and ATA and one between ATA and fax port).
Supported integration features
4.0SUPPORTED FEATURES
[] Items are supported
System Forward to Personal Greeting 1 / Multiple Return to Operator / []All Calls / [ ] / Direct Call / []
Ring/no answer 1 / [] / Auto Attendant / []
Busy 1 / [] / Outcalling / []
Busy/No Answer / [ ] / Personal Greeting of Original-Called Party
Do Not Disturb / [ ] / Multiple Call Forward / []
Station Forward to Personal Greeting / Double Call Forward / [ ]
All Calls / [] / Call Coverage / [ ]
Ring/no answer / [ ] / Intercom Paging / [ ]
Busy / [ ] / Supervised Transfers
Busy/No Answer / [ ] / Call Screening / []
Do Not Disturb / [ ] / Call Queuing / []
Flexible Forwarding / Intercom Paging / []
Forward to No Answer Greeting / [ ] / Identify Calling Party (Ver. 1.5 and up)
Forward to Busy Greeting / [ ] / System Forward to Personal Greeting / []
Intercom/CO Forwarding / [ ] / Station Forward to Personal Greeting / []
Message Waiting / Flexible Forwarding (NA with CO) / [ ]
LCD Display / [] / Record Telephone Conversation / [ ]
LED / [ ]
Lamp / [ ] / Note: 1 See Section 7.4 when DID or Tie
Audible / Stutter Dial Tone / [ ] / lines are used
4.1DisconnecT type
Disconnect Type
Station From VoiceMail
A digital command from the switch produces a positive disconnect when the internal station goes on hook.
Trunk From VoiceMail
Trunks interface the devices that interface external analog equipment to the digital NorTel Norstar system. Trunk disconnect is a digital command from the switch that produces positive disconnect when the trunk can supervise the line from the external equipment. If trunk supervision is not available then the trunk must wait for the NorTel Norstar to send a disconnect signal when the VoiceMail goes on hook.
Loop Start Trunks:
For proper external disconnect supervision, Supervised Loop Start Central Office (CO) lines are recommended. CO, PBX, or Transmission equipment that interfaces to the Norstar may not be capable of Supervised Loop service. Contact your service provider for information.
Ground Start, Tie, DID, T-1, and ISDN Trunks:
By design, Ground Start, Tie, DID, T-1, and ISDN trunks provide supervision and produce positive disconnect.
Note:NorTel Norstar does not support Ground Start lines.
5.0Configuring the norstar
Programming Switch System Parameters
Persons certified by NorTel Norstar should perform the required programming. Before programming begins, generate a hard copy of the customer database using Norstar programming records to verify existing programming. To verify programming of telephone sets, press FEATURE **SET followed by the extension number from any M7310 telephone. To verify lines, press FEATURE **LINE followed by the 3-digit line number.
To enter programming mode, dial FEATURE **266344 then enter the installer password. Norstar automatically stores any changes entered; therefore, there is no need to save modifications.
For programming, a M7310 or M7324 telephone switch is recommended. While programming, refer to the following Soft Key mapping. Note that overlays are provided in the system coordinator guide.
Key 09Heading Key 04Show
Key 08Back Key 03Next
Key 07Key 02
Key 06Key 01
Key 05Key 00
5.1System Startup
System Startup
The section contains system-wide programming parameters for the Northern Telecom Norstar.
Note:Though other templates may be used, additional programming to configure the O100 ports as shown is required and is not detailed in this note.
TemplateSquare CentrexHybrid[PBX]
Note:The programming instructions for section 5.1 assume that at system startup the PBX template is selected. Brackets [ ] indicate default values. Extension 221 is the default for many of the system settings, however, you should not use extension 221 for one of the O100 ports. Settings that have been changed from the default are shown below in brackets in bold italics. Example extension and line numbers are shown in brackets with italics. Note that these guides are to help clarify proper data entry. The scope of this document is not to discuss all features and their interactions.
Call Handling (A. Configuration: 3. Call Handling)
Call handling parameters are system-wide characteristics that have no association with any specific line or set.
Held Line Reminder Y[N]
Remind Delay (S)30[60]90120150180
DRT to PrimeY[N]
DRT Delay (rings)12346[10]
Transfer Callback(rings)3456[12]
Park Prefix0 [1] 2 3 4 5 6 7 8 9 None
Park Timeout (s)30[45]60120150180300600
Camp Timeout (s)30[45]60120150180
On Hold[Tones] Music Silence
Note:If DRT to Prime is set to Y, ensure the DRT Delay is greater than the Forward No Answer Timer.
Miscellaneous (A. Configuration: 4 Miscellaneous)
Miscellaneous parameters are system-wide characteristics that have no association with any specific line or set. Miscellaneous parameters define system features.
Direct dial #[0] 1 2 3 4 5 6 7 8 9 None
Alarm set2[221]|______|
CAP Assignment[None](max 7 digits)
CAP 1 |______|CAP 2 |______|
CAP 3 |______|CAP 4 |______|
CAP 5 |______|
Link Time (ms)100 200 300400 500 [600] 700 800 900 1000
Set Relocation3Y[N]
Host Delay (ms)200 400 600 800 [1000] 1200 1400 1600 1800 2000
Supervision (ms)60100260[460]600
External Code: 0 1 2 3 4 5 6 7 8 [9] Blank
Line Pool CodesA: |_ _ 81|B: |_ _ 82|C: |_ _ _ _|D: |_ ____|
(max 4 digits)E: | _____|F: |_ _ _ _|G: |_ _ _ _|H: |_ _ _ _|
H: |_ _ _ _|I: |_ _ _ _|J: |_ _ _ _|K: |_ _ _ _|
L: |_ _ _ _| M: |_ _ _ _|N: |_ _ _ _|O: |_ _ _ |
Installer password[266344]|______| (max 6 digits)
Note:2See section 7.5 for alarm set considerations.
3 See section 7.1 for set relocation considerations.
System Data (A. Configuration: 5. System Data)
System Data parameters are system-wide characteristics that have no association with any specific line or set. System Data parameters allow you to specify system-wide settings.
(See section 7.6 for system data considerations.)
Directory Number Length
Non-expanded System2[3]4 567
Expanded System[3]4567
(See section 7.16 Norstar Flexible Numbering Plan.)
Direct-Dial/ Outbound Ports (B. General Admin: 4. Direct-Dial)
Direct-Dial programming allows station users to call the Direct-Dial telephone assigned to their telephone by dialing a single digit. We normally assign the last Octel 100 port as a Direct-Dial set. This expands its ability to set Message Waiting Lights from 4 to 32 telephones.
(See section 7.8 for direct-dial considerations.)
Direct Dial SetsSET 1 |_ _ _ _[221]SET 2 |______|
(max 7 digits)SET 3 |______|SET 4 |______|
SET 5 |_ _ _ _ [225]
Services Modes (B. General Admin: 6. Service Modes)
Service Modes control how the Norstar system responds to calls, depending on the time of day. Up to 3 Service Modes can be programmed, each with unique ringing arrangements.
Control SetsLine: [001]Line Name |______|
Control Set: 4[221] |______|
Trunk Answer[Y]N
Extra-dial Set[221]|______|
Line SetAux. Ring
Ringing Sets5[001][221][Y]N
Repeat service mode for each equipped line.
Note:4See section 7.7 for control set considerations.
5Octel 100 should notbe programmed as Ringing Sets in any of the Service Modes.
5.2Line Programming (A. Configuration: 1. TRK.LINE Data)
Line Programming (A. Configuration: 1. TRK.LINE Data)
NorTel Norstar does not support Ground Start CO lines, therefore, Supervised Loop start lines are recommend. If the CO lines are unsupervised, trunk to trunk connections are disallowed by the NorTel Norstar. Special application programming can allow trunk to trunk transfer in a Centrex or PBX environment.
Line configuration is site dependent. Proper Octel 100 functionality is influenced by the following parameters and examples, which show programming for trunks routed to the automated attendant.
Loop Start Trunks:
Enter the line number of the first line to answer in Attendant mode by the Octel 100.
Line:[001]
Note: NorTel Norstar does not support Ground Start lines.
Trunk Data:
Supervised Loop lines are preferred. The following example reflects supervision.
Line:Loop
Trunk ModeUnsupr [Super]
Ans Mode[Manual]Auto
Dial ModePulse[Tone]
Full AutoHoldY[N]
Line Data:
Assign the first Octel 100 port as PRIME for any lines you want it to answer in Attendant mode. Lines may be assigned to line Pools and not affect the integration. (During set programming, when specifying line access, do not assign the lines to ring on the Octel 100 ports.)
Line Type[Public]Private to:|______|Pool (A-O)
Prime Set[221]None|_ _ _ _ [222]
Aux. RingerY[N]
Auto PrivacyY[N]
Complete programming for each line used.
Do not assign Prime Set to trunk lines that are used as private lines or direct access to a department, group, or receptionist. Program Prime Set as None. Allow programming for call forwarding to direct the lines into Octel 100 and the proper mailbox.
Note:Lines that ring at several stations forward to the Octel 100 mailbox that has the lowest port (extension) number.
DID Trunks, E&M Tie Trunks and Auto-answer Loop Start Trunks:
Enter the line number of the DID, E&M, or Auto-Answer Loop Start Trunk.
Line:[001]
Trunk Data:
Supervised Loop lines are preferred. The following example reflects supervision.
Line:[DID]
Signal[WinkStart]ImmediateDelayDial
ANI NumberY[N]
Dial ModePulse[Tone]
Full AutoHoldY[N]
Line Data:
Lines may be assigned to line pools and not affect the integration. (During set programming, when specifying line access, do not assign the lines to ring on the Octel 100 ports.)
Line Type[Public] Private to:|______|Pool (A-O)
Prime Set[221] [None]|______|
Aux. RingerY[N]
Auto PrivacyY[N]
Complete programming for each line used.
Note: See section 7.4 when DID or Tie lines are being used.
Target Lines:
Target lines that provide access to the Norstar cannot be assigned to telephones. If assigned, they are used for monitoring incoming call usage or for making outgoing calls. These lines require that all station numbers be programmed to appear as received numbers on target lines. Do not assign the target line to Ring on the Octel 100 port. Extension numbers/target lines can be set as required when programmed for a subscriber phone.
Line:[082](Lines 081-120-184)
Rec’d Number|_ _ _ _ [222] (Enter DID numbers)
Line Type[Public] Private to:|______|Pool (A-O)
Prime Set[221] None|_ _ _ _ [222]
Aux. RingerY[N]
Auto PrivacyY[N]
Complete programming for each DID number.
Note:Lines that ring at several stations forward to the Octel 100 mailbox that has the lowest port (extension) number.
5.3Set PROGRAMMING For Octel 100 Ports
Set Programming For Octel 100 Ports
Note: The following parameters must be set to their corresponding values.
Set:[222](222 example DN of the first VoiceMail port)
Name:[Octel 100 1](1 the number of the VoiceMail port)
Line Access (A. Configuration: 2. Line Access)
Line Assignment:|_ _ _| Ring[No ring](For all lines)
Answer DNs:|______|Ring[No ring](for all extensions)
Line Pool Access:6Public[A Y][B Y]CDEF
GHIJKLMN
ONone
Intercom Buttons:01[2]345678
Prime Line:None[Intcm] Line #:|_ _ _| Pool: (A to O)
Set Abilities (B. General Admin: 5. Capabilities)
Show Set[222]
Set Filter[02]
Line/Set Filter[None]
Set Lock[None] FullPartial
Full Handsfree[Y]N
Auto Handsfree[Y]N
HF AnswerbackY[N]
Pickup Group[No]1234
56789
Paging[Y]N
Paging Zone123456[No]
Aux. Ringer Y[N]
Direct-dial Set12345[None]
Forward on BusyNoneto:[223] 7
Forward No AnswerNoneto:[223] 7
Forward Delay[2]34610
DND on BusyY[N]
Allow Redirect Y[N]
Redirect RingY[N]
Hotline [None] Intrnl #:|______|Extrnl #: |______|
Priority Call Y[N]
Note:6Outside line access must be provided for any Octel 100 ports that will perform outdialing for Message Delivery, OctelNet, AMIS, etc.
7223 = the next Octel 100 Station. See section 7.9 for setting up hunt group.
5.4Key Mapping of Octel 100 Ports
Key Mapping of Octel 100 Ports
Before connecting the Norstar stations to the Octel 100 ports, reconfigure the key layout as follows:
Note: System feature set relocation must be disabled.
Key Mapping First Octel 100 Station
Key Mapping First Octel 100 Station
1.Plug a M7310 set into the first Octel 100 station from the Norstar.
2.Program blank keys
Press FEATURE key
Wait for display “FEATURE:”
Enter feature Code [*1]
Wait for display “Press a Button”
Press key 03
Wait for display “Program and OK”
Press soft key “OK” (or HOLD Key)
Repeat above for keys 04 to 09.
3.Program transfer key
Press FEATURE key
Wait for display “FEATURE:”
Enter feature Code [*3]
Wait for display “Press a button”
Press key 04
Wait for display “Feature code:”
Press FEATURE key
Wait for display “F_”
Enter feature code [70]
Wait for display “Programmed”
4.Verify programming of telephone set
Press FEATURE key
Wait for display “FEATURE”
Enter feature Code [*0]
Wait for display “Press a Button”
Use the following key layout to verify proper key mapping.
Fig 1 Norstar 7310 phone
5.5Program Remaining Octel 100 Station
Program Remaining
Octel 100 Station
Reenter programming mode by dialing FEATURE **266344 then entering the installer password.
1.Use Set Copy to program the remaining Octel 100 stations.
Display “A. Configuration.”
Press NEXT two times
Stop at display “C. Set copy”
Press Show
Wait for display “Copy: SYSTEM data”
Press Soft key for “Change.”
Press NEXT
Wait for display “Source”
Enter extension number for first Octel 100 station. [222]
Wait for display “Copy to”
Enter extension number for next Octel 100 station. [223]
Repeat copy to for the remaining Octel 100 stations
2.Program forwarding for hunt group.
Display “A. Configuration.”
Press NEXT
Stop at display “B. General admin.”
Press Show
Wait for display “1. Sys speed dial.”
Press NEXT
Until display is “5. Capabilities”
Press Show
Until display “Dialing filters.”
Press NEXT
Stop when display is “Set abilities”
Press Show
Wait for display “Show set:”
Enter extension number for first Octel 100 station. [222]
Wait for display “filter 02”
Press NEXT
Until display is “Forward on busy”
Press Show
Wait for display “Forward to: ”
Press Soft key for “CHANGE”
Enter extension number for next Octel 100 station. [223]
Wait for display “Forward to 223”
Press NEXT
Wait for display “Forward no answr”
Press Show
Wait for display “Forward to: ”
Press Soft key for “CHANGE”
Enter extension number for next Octel 100 station. [223]
Wait for display “Forward to 223”
Press Heading
Stop at display “Show set”
Repeat programming for call forwarding for the remaining Octel 100 stations.
(See section 7.9 when setting up hunt group.)
This completes the programming for the Octel 100 stations. Connect the line cords to the Dialogic D/42-NS board. Ensure that the voice board ports are connected to the corresponding Norstar ports.
5.6Set PROGRAMMING For Subscribers
Set Programming For Subscribers
Set:[239](239 the example DN for the subscriber)
Name:[______]
Line Access (A. Configuration: 2. Line Access)
Line Assignment8|001| [Ring]No ring
Answer DNs9|______|Ring[No ring]
Line Pool AccessPublic[A ][B ]CDEF
GHIJKLMN
ONone
Intercom Buttons01[2]345678
Prime LineNone[Intcm]Line#:|_ _ _|Pool: |_ _|
Set Abilities (B. General Admin: 5. Capabilities)
Show Set[239]
Set Filter[02]
Line/Set Filter[None]
Set Lock[None]FullPartial
Full Handsfree[Y]N
Auto Handsfree[Y]N
HF Answerback10Y[N]
Pickup Group[No]1234
56789
Paging[Y]N
Paging Zone[1]23456None
Aux. Ringer Y[N]
Direct-dial Set[1]2345None
Forward on Busy11Noneto:[222]
Forward No Answer10Noneto:[222]
Forward Delay2[3]4610
DND on Busy12[Y]N
Allow Redirect Y[N]
Redirect RingY[N]
Hotline [None] Intrnl #:[______]Extrnl #: [______]
Priority Call Y[N]
Note:8Lines that ring at several stations forward to the Octel 100 mailbox that has lowest port (extension) number.
9DNs that ring at several stations forward to the VoiceMail personal greeting if they are assigned as the prime extension of active station. Otherwise, they forward to the VoiceMail personal greeting of the lowest port (extension) number.
10Hands Free answer back is not compatible with supervised transfer.
11222 = the Pilot number for the Octel 100 ports.
12DND on busy allows for supervised transfer and requires DR5 release 4 or above.
5.7NorTel norstar display information
NorTel Norstar Display Information
The following displays are recognized by the Octel 100 and will produce proper inband integration:
Two-party call, identification for both parties.
sss>rrr
Two-party call, calling party information unavailable.
tttttttt>rrr
Direct call into port.
rrr
6.0Octel 100 programming
Octel 100 Configuration
During the installation process, you must run the Configure and Integrator utilities to enable proper Octel 100 functionality.
6.1Configuring the Octel 100 Voice Mail Ports