6.Internal Communication One Portal for Contacting TAS

Contents

To translate

1.Self-registration.

2.Mail without being self-registered.

3.Created.

4.Updated

5.Resolved.

6.Internal Communication – one Portal for contacting TAS

7.External Communication – one Portal for contacting TAS.

8.Request send to personal mail-address.

9.Portal text for external requestor

10.Disclaimer

To translate

Following paragraphs to translate for iTop TAS: all paragraphs, except § 1

1.Self-registration.

AGC YourGlass

Dear [User Name],

Thank you for registering on

Your account has the following details :

Password : M0lXNZy$

Click here to go back to the website if you would like to change the password.

Conclusion:

Nothing to be done by Super-Vision in context of the Ticketing Tool

2.Mail without being self-registered.

Dear Customer,

You have sent a technical request to the Technical Advisory Service.

Further handling of your ticket is only possible if you are registered on our product website.

May we kindly ask you to self-register via the AGC website:

For all future technical requests, please contact us:

by using the TAS portal(*)accessible via the following link:
or by sending an e-mail to:

Kind Regards,

AGC Glass Europe - Technical Advisory Service

(*) preferred and recommended way of making your technical request

3.Created.

Dear [First Name] &[User Name],

Thank you for contacting the Technical Advisory Service.

We will process your request under number [R –xxyyzz].
Please use this requestnumber as a reference when contacting us.

Your requesthas been registered with the following description:

[text of Requestor]

Kind Regards,

AGC Glass Europe - Technical Advisory Service

4.Updated

Dear [[First Name] &[User Name],

Please be informed that your request[R – xxyyzz]has been updated as follows:

[Private Log]

Kind Regards,

[First Name] &[User Name]

[Title]

5.Resolved.

Dear [First Name] &[User Name],

Please be informedthat your request[R – xxyyzz]has been resolved with the following answer:

[Public Log]

You may close this request or post related questions using the link mentioned here above.

Otherwise the request will be automatically closed within 7 days.

Kind Regards,

[First Name] &[User Name]

[Title]

6.Internal Communication – one Portal for contacting TAS

Dear AGC Colleague,

In order to serve you in an even morequickly and efficiently, we have created a TAS Portal through which all your requests to the Technical Advisory Service will be treated as of today.

This TAS portal is accessible through the following link:

The TAS portal allows you to create, update, consult and monitor the progress of your technical requests and related answers.

These answers can be directly viewed on the portal but will also appear under an iTop-mail in your mail box, allowing you to directly connect to your “open ticket” for further details.

We strongly advise you to address your updates, remarks or additional questions via the TAS portal, in order to avoidduplicating e-mail responses.

Q. : How to contact the TAS Portal ?

A. : Use your AGC account and password to log-in on

Possibly you can send your technical request by e-mail to .

Kind Regards,

AGC Glass Europe - Technical Advisory Service

Summary:

Portal
/ e-mail

Make your technical request / ● / ●
Consult progress / ● / (*)
Be informed by e-mail / ● / ●
Update your request / ● / ●(**)
Close your request / ● / (*)

(*) use the link mentioned in the mail-response to connect to the TAS Portal

(**) by using the reply function in Outlook

7.External Communication – one Portal for contacting TAS.

Dear AGC Customer,

In order to serve you in an even more quickly and efficiently, we have created a TAS Portal through which all your requests to the Technical Advisory Service will be treated as of today.

This TAS portal is accessible through the following link:

The TAS portal allows you to create, update, consult and monitor the progress of your technical requests and related answers.

These answers can be directly viewed on the portal but will also appear under an iTop-mail in your mail box, allowing you to directly connect to your “open ticket” for further details.

We strongly advise you to address your updates, remarks or additional questions via the TAS portal, in order to avoid duplicating e-mail responses.

Possibly you can send your technical request by e-mail to .

Q. : How to contact the TAS Portal or send an e-mail ?

A1.: if you have already aYourGlass ‘login’ and ‘password’, then use these credentials

A2. : or if not, aself-registration is required prior to entering a technical request. Therefore we kindly ask you to self-register via the AGC website:

(Pay attention that the mail-address from which you send your technical request should be identical to the mail-address mentioned in the self-registration.)

Kind Regards,

AGC Glass Europe - Technical Advisory Service

Summary:

Portal
/ e-mail

Make your technical request / ● / ●
Consult progress / ● / (*)
Be informed by e-mail / ● / ●
Update your request / ● / ●(**)
Close your request / ● / (*)

(*) use the link mentioned in the mail-response to connect to the TAS Portal

(**) by using the reply function in Outlook

8.Request sent to personal mail-address.

Dear Customer,

Thank you for contacting the Technical Advisory Service.

In order to serve you in an even more quickly and efficiently, we have created a TAS Portal through which all your requests to the Technical Advisory Service will be treated as of today.

This TAS portal is accessible through the following link:

The TAS portal allows you to create, update, consult and monitor the progress of your technical requests and related answers.

These answers can be directly viewed on the portal but will also appear under an iTop-mail in your mail box, allowing you to directly connect to your “open ticket” for further details.

We strongly advise you to address your updates, remarks or additional questions via the TAS portal, in order to avoid duplicating e-mail responses.

Possibly you can send your technical request by e-mail to .

Q. : How to contact the TAS Portal or send an e-mail ?

for AGC Customers:

A1. : if you have already a YourGlass ‘login’ and ‘password’, then use these credentials

A2. : or if not, a self-registration is required prior to entering a technical request. Therefore we kindly ask you to self-register via the AGC website:

(Pay attention that the mail-address from which you send your technical request should be identical to the mail-address mentioned in the self-registration.)

for AGC Personnel:

A1.: use your AGC account and password to log-in on the Portal

A2.: no specific requirement when sending a request by e-mail

Kind Regards,

AGC Glass Europe - Technical Advisory Service

Summary:

Portal
/ e-mail

Make your technical request / ● / ●
Consult progress / ● / (*)
Be informed by e-mail / ● / ●
Update your request / ● / ●(**)
Close your request / ● / (*)

(*) use the link mentioned in the mail-response to connect to the TAS Portal

(**) by using the reply function in Outlook

9.Portal text for external requestor

Dear Customer,

In case you are not registered, we kindly ask you to self-register via the AGC website:

Kind Regards,

AGC Glass Europe - Technical Advisory Service

10.Disclaimer

Any business communication (including its attachments) sent by or on behalf of AGC Glass Europe is confidential and intended solely for the addressees. If you have received this communication in error, please notify the sender immediately and delete it from your system. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. AGC Glass Europe will not be liable for any direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any virus infection.

Any recommendation or any specific technical advice given upon explicit request is provided to the best of our knowledge and is based on the appropriate product and industry standards as approved or defined by the European Committee for Standardization. Such recommendation or specific advice is only given within the framework of the project for which it has been requested, no further or otherwise, and is completely based upon the information provided by the customer. Incomplete information or erroneous information will influence the recommendation or specific advice.

AGC will not be responsible for any costs and/or damages resulting from or in relation to the content of any recommendation or technical advice it provides unless the damages were a result of its willful misconduct or gross negligence. AGC’s general conditions of sale apply to any recommendation or any specific advice provided by AGC, excluding explicitly any general or particular terms of the customer. A copy of these general terms of sale can be downloaded from our website or provided upon request.