JOB DESCRIPTION
Job Title / Technician
Reporting to / Technical Manager
Department / Technical
Contract Type / Permanent
PRINCIPAL PURPOSE OF THE ROLE
To ensure the highest standard of technical service, maintenance and operation working as part of the technical team to ensure a safe, responsive, accurate and efficient technical service for all events and activities promoted by Lighthouse.
To promote and maintain high standards of care and attention to all incoming companies in all operations, motivating, supporting and training staff to achieve this objective.
Planning and Delivery
  • Lead all work in connection with receiving, erecting, constructing, adjusting, repairing, maintaining, dismantling and seeing off the premises all productions, performances and events promoted by Lighthouse as required by the Technical Supervisor.
  • Deputise for the Technical Supervisor as and when required.
  • To welcome and ensure excellent service to all visitors to the building both front and back of house.
  • Promote and maintain key relationships with incoming events and companies including BSO. Also Duty Management and Front of House Teams.
  • Carry out daily inspections of all technical areas and equipment put in hand any cleaning, repairs or maintenance that may be required.
  • Deal constructively and promptly with any complaints or issues from visitors, customers or staff, reporting any problems to the Technical Supervisor.
  • Maintain and manage accurate technical records, including contributing to daily event reports, and any other records that may be required.

Communication
  • Participate in daily team briefings and ensure that the flow of information, both within the department and to others, is clear, accurate and timely.

Finance
  • To work within agreed defined budgets.

Health & Safety
  • Ensure all health and safety procedures are communicated to staff through induction.
  • Adhere to health and safety legislation and Lighthouse’s policies and procedures.
  • To minimise the Trust’s environmental impact wherever possible adhering to and supporting its Sustainability Policy. To include recycling, switching off lights, computers and equipment when not in use. Helping to reduce paper waste by minimising printing/copying, reducing water usage and reporting faults and heating/cooling concerns promptly.

Representation
  • Represent Lighthouse at performances, meetings and events, as and when required.

Diversity
  • Embrace, promote and ensure the implementation of the Diversity policies of Lighthouse.

Values
  • Promote and communicate Lighthouse’s values and culture to both internal and external customers.

Any other duties as may be reasonably required.

Person Specification
EXPERIENCE AND KNOWLEDGE
  • Good general level of formal education (including English and Maths GCSE or equivalent passes).
/ Essential
  • Sound IT proficiency and experience of using IT in an HR context.
/ Essential
  • Data base maintenance and management.
/ Essential
  • Organising own work and managing deadlines.
/ Essential
  • Proven experience of managing/ working with budgets.
/ Essential
  • IT qualifications (e.g. ECDL, Microsoft Office Certification or similar).
/ Desirable
  • Knowledge and passion for the arts.
/ Desirable
COMPETENCES AND SKILLS
  • Excellent communication and interpersonal skills with the ability to present information in a manner appropriate to the audience, draft correspondence and email responses.
  • Ability to work unsupervised and take responsibility.

PERSONAL CHARACTERISTICS
  • Must enjoy working with people and be customer focussed.
  • Adaptable to change.
  • Dynamic, energetic and enthusiastic.
  • Proactive and results orientated.
  • Tactful, approachable, discreet and diplomatic.
  • Flexible and reliable.

Title: Lighthouse Job Description / Version No: 1 / Date of issue: June 2016 / Page 1 of 3
Document Sensitivity Level: Lighthouse Confidential