Danderhall Medical Practice

DANDERHALL MEDICAL PRACTICE

85 Newton Church Road

Danderhall

EH22 1LX

0131 654 1079

Dr H G Philpott

Dr M L Peat

Welcome

Danderhall Medical Practice serves the whole village of Danderhall and surrounding areas, including NewtonVillage, Millerhill, Hilltown, Old Craighall, Sheriffhall Mains and the area east of the New Royal Infirmary of Edinburgh at Edmonstone Walk and the Willows. This leaflet is for both existing patients and those considering registering with us. It tells you about our services, how to access them, and some general information about how our Practice operates.

Meet the staff:

Doctors

Dr M Peat B Med Sci, BM BS, MRCGP, GP Partner

Dr H G Philpott MB ChB, MRCGP, BSc Hon Physiology, Ph.D. Physiology, GP Partner

Dr D Selman MRCGP, Mb ChB,DRCOG, GP Locum

Nursing team

Practice Nurse, NDavidson RGN, BSc in Nursing with Health Studies, Diploma in Asthma Management, Diploma in Palliative Care, Family Planning Certificate, Travel Health Certificate

Practice Nurse EPhilip, RGN, Diploma in Asthma Management, Diploma in Family Planning, Travel Health Certificate

Health Care Assistant, NDevennie, SVQ III

Administration Staff

The Practice Manager is Mrs NFernie and she is supported by a team of five administration staff.

Opening times

Mon - Fri 8.00am – 6.00pm

The surgery occasionally closes for staff training on a Wednesday from 12.30am. Please see reception for dates.

How to Register

If you live in our Practice area, you can apply to register with us by downloading, or collecting from reception, our Patient Questionnaire and Registration Form. Please bring the completed and signed forms in to the Practice as well as Photo ID for each adult (passport, photo driving licence). If you do not have photographic ID, you will need to provide your birth certificate. We also need to see a recent document (dated within last 3 months), such as a utility bill (not mobile phone), council tax letter, rent/mortgage agreement or electoral roll letter. We do not accept mobile phone bills or bank statements as proof of address or ID.

You will be registered with the Practice rather than an individual doctor. However, you have the right to express a preference to see a particular doctor should you wish.

Appointments

GP and nurse consultations are by appointment only and can be booked up to 4 weeks in advance. Please call 0131 654 1079 after 8.30am.

You can help us by:

being on time for your appointment
let us know in advance if you need to cancel
ask for a double appointment if you think you need longer than 10 minutes

There is also an On Call doctor available for patients who feel that they need to be seen urgently. Your details and the nature of your illness will be taken and you will receive a telephone call back in the first instance.

We offer early morning and evening appointments for patients who cannot attend during working hours and telephone appointments if you feel you do not need to see a doctor face to face.

Home visits

Home visits are at the discretion of the doctor and are for patients who are housebound or genuinely too ill to come to the surgery. If you require a home visit please contact the surgery before 11.00am. The receptionist will ask you the nature of your illness as this helps the doctor assess the urgency when planning their visits.

Repeat Prescriptions

We cannot accept requests by telephone. Please order by handing in a request form to the surgery, or by sending an email via on our website Please allow 48hrs for us to process your request.

Out of hours/emergency medical care

When the surgery is closed, please call NHS24 on 111. Please note; this is a service for EMERGENCIES ONLY and not routine matters. In life threatening emergencies please call an ambulance by dialling 999.

NHS24 TELEPHONE 111NHS Website

Pregnancy

Once you know that you are pregnant, arrange your first appointment on 0131 536 2009. An Ante Natal clinic is run by community midwives who are based at Dalkeith Medical practice and can be contacted on 0131 561 5533. Ante Natal Clinic is held at Danderhall every Friday morning.

Child Health and immunisations

This clinic is run by the Health Visiting team who are based at Dalkeith Medical Practice and can be contacted on 0131 654 1453. Drop In baby clinic is held at Danderhall every Thursday 1.30pm-2.30pm

Smoking Cessation

Please contact your local pharmacy for help regarding stopping smoking. There is also a Smoke Free Service based at Bonnyrigg Surgery. Please contact 0131 537 9914 for details.

Carers

'Carers' are people who look after someone who is frail, ill or disabled. You may be a wife, husband, partner, son, daughter, relative or friend. If you fall into one of these categories please ask at reception for our carer's pack.

Your Local pharmacist

Your local pharmacist offers a Minor Illness Service for ailments such as head lice, conjunctivitis, acne, hayfever, cold sores, earache, mouth ulcers, sore throat, cough, athlete’s foot and verrucae. If you are eligible, they may be able to supply medicine free of charge.

Patients with particular needs

Our practice is accessible to patients using a wheelchair. We also have one allocated disabled parking space. We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Data Protection Act

The practice is registered under the Data Protection Act to hold personal information regarding patients on computer and in medical notes. The practice will not divulge any information to a third party without the patient's written permission. Patients can view their information and/or computerised records by request at the practice.

Disclosure of Patient Records

There may be circumstances in which your personal medical record, or parts of it, may be disclosed to other people apart from your GP and those directly involved in your care. Usually, your notes would be disclosed in an anonymised form. However, there are times when the record cannot be anonymised, either because it would be impractical to do so or because the nature of the request is such that it is necessary for your name to be disclosed. Patients should be reassured that any disclosure of patient information is conducted within the rules of the Data Protection Act and records will only be disclosed when the following conditions are met:

The purpose of the request is to improve, manage or promote the provision of healthcare.

Examples of this may be:

Where the relevant Health Board wishes to ensure that the GP practice is meeting its
obligation to provide certain levels of care to patients or a particular group of patients
under the terms of their contract.
Where a new treatment is available, and where the Health Board wishes to inform
patients who would benefit from it, the practice would provide name and contact
information.

Any other valid exemption under the Data Protection Act applies.

Disclosure will only be made in response to appropriate requests made by the relevant Health Board or people acting on their behalf, provided those people are themselves legally bound to keep the information they receive confidential.

Patients Rights

If you want to obtain further information on the exact nature of any disclosure in respect of your records, you should apply in writing to the Practice Manager.

You may insist that any disclosures are only to be made with your written consent.
You may inform the practice that on no account should the doctor disclose any of your patient information to anybody other than for the purposes of your care.

Please note that, by law, where there are reasonable grounds for suspicion that a serious crime has been or is being committed, which would include fraud or any threat to national security, the consent of that individual does not have to be obtained.

Letters We Send to You

We use Docmail, a secure online mailing service, to send out some of our letters to patients. We are confident that Docmail provides a secure and confidential method of sending letters to our patients and adheres to strict NHS Confidentiality Guidelines.

Access to Health Records

If you wish to have access to your health records you should put your request in writing to the Practice Manager. The Practice may charge between £10 and £50 for any photocopies you require depending on volume.

Emergency Care Summary What is this?

This is a summary of basic information about your health, which might be important if you need urgent medical attention when your surgery is closed. What information is on your summary?

Name

Date of Birth

Address

Name of GP surgery

CHI number

Information about any medicines prescribed by your GP surgery (this means all repeat and acute prescriptions carried out in the last 30 days)

Any bad reaction you've had to medicines that your GP knows about

Your emergency care summary is taken from our computer system and stored electronically. NHS staff can then find it quickly if they need to see it. If however you would like to opt out of this scheme then please contact the Practice Manager.

SPIRE

SPIRE is the Scottish Primary Care Information Resource. It is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHS Scotland and the Scottish Government to improve care and plan services. To find out what this means for you visit or call NHS Inform on 0800 22 44 88.

NHS Scotland will begin making information from GP patient records available to SPIRE from May 2017. The information will be used by trained and authorised analysts at NHS National Services Scotland, the NHS Scotland organisation responsible for health statistics. For example, SPIRE could be used to work out the total number of people in Scotland with a particular illness. Information from many patients will be grouped together to produce national and local Health Board summaries. You will not be able to be identified from these reports and to protect your confidentiality, all details will be encrypted before leaving the practice so you can be confident that your information is secure at all times.

If you’re happy for NHS Scotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically. If you do not want information from your GP patient records to be used in this way, you need to notify us. Write to us or speak to staff at Reception and tell them that you “want to opt out of SPIRE”. We will ask you to complete a short opt-out form. You can change your mind and opt out or opt back in at any time. Your choice will not affect the care you receive from your GP.

Suggestions

We aim to provide the best service possible for our patients. If you have any suggestions or comments on how we can improve our service please complete a suggestion form available by the front exit. All comments are confidential.

Complaints

If you have any concerns about any aspect of our service, please let us know. Please contact the Practice Manager who will happily advise you of the complaints procedure, alternatively you may ask reception for a copy of our complaints procedure information leaflet.

Rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient behaves in this manner they will be warned to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our practice list.

All staff at this practice are committed to working together to provide the best possible care for our patients.

However we need you to work together to achieve this aim. You have an important role in the partnership of care that exists between us. If you accept the responsibility as a patient we can help you get the most from the medical care and facilities available here.

In the same way that you have a right to join the practice of your choice, we have the right to accept patients or remove patients from our list if we feel that the Doctor/patient relationship has broken down.

We undertake to: -

Show courtesy to you as an individual and respect your rights to privacy and confidentiality

To respect and treat all our patients as individuals regardless of race, gender social class, age, religion, sexual orientation, appearance, disability or medical condition.
Ensure you receive most appropriate care by suitable qualified staff
To offer regular health checks
To make referrals to specialist as necessary
Ensure you receive a clear explanation of proposed treatment and an opportunity to ask questions
To provide information about services available
To see patients who feel their illness is genuinely of an urgent nature on the same day
To involve you in decisions regarding health care, investigations and treatment
To strive to improve the services we offer

We ask you to: -

Treat us with the same courtesy and respect as you expect to receive
Read the information in the practice leaflet
Tell us as soon as possible if you are unable to attend appointments so we can offer them to someone else
Ask for a home visit only if absolutely necessary. Home visits are for the housebound/disabled and the surgery has the best facilities for treating patients
Allow sufficient time for your repeat prescription to be processed. 48hrs
Be understanding if appointments are running late. This is usually due to the patient before you needing more time with the doctor.
Inform us of any changes of address, name or phone number
Not ask for another family member to be seen at your appointment without prior arrangement
Not to call the Doctor outwith surgery hours except in emergencies
Not to use an emergency appointment unless it is an emergency

Revised 24 January 2018