Banana Island Resort Doha by ANANTARA

CURRICULUM-VITAE

SHANKAR CHAUDHARY

Banana Island Resort Doha by ANANTARA

Mobile No.: +977-77017104/66170962

E-mail :

Skype ID :bagekokhola

Employe ID: 1468

Telephone no.: 00974-40405050

P.O.Box : 23919, Doha Qatar

Position Desired: Concierge/ Bellman

My Current position is Bellman but I am usuily working on Airport Representative.

CAREER OBJECTIVE

To obtain employment that will provide opportunity to use my skills and experience to contribute to the success of the company. To handle challenging duties into the fast paced working environment to further improved carrier growth and development.

POSITION SUMMARY

Primarily responsible to greet and welcome all guests to the hotel and relieve guests of their luggage on arrival ensuring thathighest standards of hospitality are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.

In addition to assist guests with luggage, to collect and distribute post parcels, deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.

EMPLOYMENT EXPERIENCE/ RELATED EXPERIENCE:

Position:FRONT OFFICE BELLMAN/AIRPORT REPRESENTATVE.

Post of:Banana Island Resort Doha by ANANTARA.

From:26 December 2017 to till now.

Duties and Responsibility

• Handling guest arrival with pick up request, and arrange the transportation.
• Assist with guest luggage as and when required.
• Give all hotel facilities information to the guest and assists them in to the car.
• Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.
• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
• Stand by at the arrival terminal for every flight arrival.
• Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.
• If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.
• Escort the guest to the official car rental and deals with authorized car rental staff.
• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
• If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.
• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
• Ensures the neat of appearance and grooming of airport representative officers.
• Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of Hospitality Manager or Chief Concierge.
• Maintain detailed knowledge of all facilities and services offered by the hotel.
• VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged.
• Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager.

Position:Concierge/bellman relivar on Front Dest Receptionist.

Post of:Plaza inn Hotel Doha, Qatar

From:1th July 2014 to 29 November 2017.

Duties and Responsibility

• Checks the daily arrival list for VIPs’ or guests with special need.
• Present at the concierge Desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Welcoming guests on arrival and direct them to Reception.
• Ensuring collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Making bookings for concierge services as requested by guests
• Tagging baggage’s it and returning the identification slips to guests.
• Assisting guests with luggage to the front desk.
• Escorting guests to room, placing luggage in room assigned by front desk.
• Inspecting guest room for order and adequate supplies and informs guests of room amenities
• Delivering faxes, messages, packages and flowers to guest’s room and other offices.
• Providing items on loan to guest and collect the items back from guest before departure.
• Informing front desk casher to charge items given on loan, in case there are any charges applicable.
• Ensuring the efficient delivery and collection of group luggage.
• Ensuring that the guest has verified that all luggages have been accounted for.
• Ensuring safe storage and collect ticketing or guest coast and personal items.
• Assisting guest with long term luggage storage requests/ lf luggage requests.
• Transporting departing guests luggage form the room to the lobby then into a car or taxi after reconfirming with the guest.
• Responding to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assisting the senior concierge on duty with his/her duties during busy periods and breaks.
• Assisting with answering the telephone and taking message transferring calls or dealing with enquiries.
• Performing any other works as and when assigned by the management.

Position :BELLMAN

Hotel:Best western Hotel, Doha Qatar

Duration:24 June 2013 to 29 July 2014.

Position :CONCIERGE

Hotel:Radisson Hotel Kathmandu Nepal.

Duration:10 Oct 2012 to 05 June 2013.

Position :COMPUTER OPERATOR (ONLINE DATA ENTRY) USING OPERA

Office:Ministry of Home affairs, Saptari Nepal

Duration:May 2010 to September 2011

Duties and Responsibilities

• Receiving raw data from the store
• Feed data to the Nepal government official website on opera
• Double check data
• Keep record on log book for data details
• Compose citizenship details on the website
• Print citizenship card
• Other assigned duties

Position :COMPUTER OPERATOR

NGO:Micro Finance Community Women Development Center Saptari Nepal.

Duration:April 2009 to May 2010.

Position :COMPUTER OPERATOR.

Office:DPC Communication and Publish, Saptari Nepal.

Duration:2006 to 2009.

Duties and Responsibilities

• Preparing equipment for operations
• Loading paper into printers
• Starts operation by entering commands
• Word processing
• Designing, printing, fax

Position :COMPUTER OPERATOR (ONLINE DATA ENTRY) USING OPERA.

Office:Election Committee Saptari, Nepal.

Duration:6 Months (year of 2009)

ACADEMIC QUALIFICATION

• Nepal Academy Of Tourist And Hotel Management 2012: NATHM RabiBhawan ktm Nepal.
• Tribhuwan University Nepal 2011: HSEB COMMERCE.
• HMG Board In Nepal SLC 2006: School Leaving Certificate
• Modern Computer Institute Nepal Academic Year 2006

Diploma in Application Program/Graphic Design/Hardware and Networking

EXTRA QUALIFICATION

• Front office Receptionist crosses training at Plaza Inn hotel Doha Qatar.
• Basic First Aid & CPR by ENERTECH QATAR at Plaza inn hotel Doha.

(Security id 5081116C1139)

• Black Belt training: 2nd DAN in Karate.
• Police Training Sagarmatha Zonal Police Camp Nepal.

KEY SKILLS

• Can Drive Baggi Car on Resort
• Excellent knowlede about Resort Tour.
• Knowledge of business practices and accountancy
• Excellent communication skills, both written and verbal

• Brilliant record keeping and report making abilities
• Team player.
• Excellent Computer software hardware operating knowledge.
• Excellent typing speed (70 words per minute)
• Excellent knowledge in Computer Operating.
• Excellent knowledge in Fax, photocopy, lamination, Printer.
• Good knowledge about computer software and hardware.
• Fast Learner
• police clearance
• Can attend duty 12 hrs.
• Can adjust morning/afternoon and night shift.
• Exceptional organizational and coordination abilities
• Capability to handle multiple responsibilities and tackle pressure situations

PERSONAL DETAILS

Father's Name:Yogendra Prasad Chaudhary

Date of Birth :05-10-1988

Nationality:Nepali

Qatar id No.:28852438916

Citizenship No. Nepal:161001/4349

Passport No.:05659379 (Date of Expire - 13 Sep, 2021)

Gender:Male

Marital Status:Married

Blood Group:O+ve

Religion:Hindu

Permanent Address:Rajbiraj Municipality 06 Lilja Tole

District-Saptari, Zone-Sagarmantha,

Country:Nepal

Contact no. for Nepal:00977-9805976762-3/ 009779815721942

Height:5' 5''

REFEREE

I certify that the information provided in these Curriculum Vitae regarding my qualifications, trainings and experiences is the truth to the best of my knowledge