Avis Rent a Car System, LLC.
Privacy Notice
Notice Last Updated: May 6, 2013
Purpose of this Privacy Notice
This is the United States privacy notice ("Privacy Notice") of Avis Budget Group, Inc. and its subsidiaries and affiliates, including Budget Rent a Car System, Inc., Avis Rent A Car System LLC and Avis Budget Car Rental, LLC (collectively, "ABG," "we," "us" or "our"). This Privacy Notice explains how ABG collects, uses, retain and discloses your personal information in compliance with applicable United States federal or state privacy legislation ("Privacy Laws"). Please see "Scope of this Privacy Notice" for important information regarding our independent licensees or franchisees. This Privacy Notice also explains how you can correct or change the personal information we hold about you, or opt-out of receiving certain marketing materials.
We strongly recommend that you read this Privacy Notice and check it on a regular basis in the event we make changes.
ABG has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers information that may be collected through these websites; www.avis.com, www.avisrewards.com, www.avisagent.com, www.budget.com and www.budgettruck.com and information collected through our mobile sites m.avis.com, m.budget.com and our mobile applications. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact one of our Privacy Officers with the contact information below. If you are not satisfied with our response you can contact TRUSTe here
Scope of this Privacy Notice
This Privacy Notice is applicable to personal information that you provide to ABG in the United States.
This Privacy Notice does not apply to personal information you provide to any ABG entities located outside of the United States.
This Privacy Notice does not apply to personal information you provide to companies outside the ABG group of companies that may be affiliated with ABG, as those companies will have their own privacy notices.
Additionally, this Privacy Notice does not apply to those ABG-branded locations that are owned and operated by an independent licensee or franchisee. Each independent licensee and franchisee collects, uses and discloses personal information for its own purposes and pursuant to its own privacy notice. ABG does not control the independent licensee's or franchisee's use of this personal information. For credit card transactions, the independent licensee or franchisee - not ABG - collects and processes credit card information and receives payment for the vehicle rental services. Thus, the independent licensee or franchisee is subject to the merchant rules of the credit card processors it selects. This Privacy Notice also does not apply to an independent licensee's website. Licensees and franchisees may also use email campaigns and other methods of telephone, electronic, and direct mail solicitation without our consent or knowledge and are solely responsible for their content and methods of identifying and contacting addressees. These licensees and franchisees are solely responsible for complying with Privacy Laws.
Accountability
ABG has appointed a Privacy Officer. If you have questions regarding this policy or concerns with respect to ABG's compliance with the requirements of any Privacy Laws, you may contact ABG's Privacy Officer.
Consent
When you submit your personal information to us, we obtain your express or implied consent to the collection, use, retention and disclosure of your personal information in accordance with this Privacy Notice and any additional information provided to you at the point of collection.
We or an unaffiliated service provider may process and/or store your personal information, as permitted by this Privacy Notice, outside of the United States. Your personal information will be also be subject to the laws of those other jurisdictions, including, in certain circumstances, requirements to make production of or provide access to your personal information to courts, law enforcement agencies, regulatory agencies or security authorities in those other jurisdictions. At any time, you can opt-out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for the same.
How We Collect Your Information
We may collect your personal information directly from you by telephone, fax, postal mail, email, at the counter, upon completion of an application or enrollment form, or through your use of our website or the Internet (including using our online reservation system). To the extent you use our website, we may also collect information (both personal and non-personal information) about your use of our website, transactional and account information, e-mail and other information related to communications to our website.
You may choose not to provide some or all of your personal information to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.
We may also collect personal information about you indirectly through a travel agent, an account program in which you or your employer participates or through one of our partner programs when you deal with us through those means. Additionally, if you have consented to third parties selling or renting your personal information, we may obtain additional information about you from them, including demographic information, such as the number and ages of children, and financial information, such as income bracket. As the specific type of information will vary depending upon what consent you have provided to such third parties, you may contact us using one of the methods described below in order to get a list of the information about you.
What Personal information ABG Collects
When you make a reservation, rent a car, and/or join any of ABG's programs, we collect certain information about you in order to provide our services, marketing and other purposes described in this policy. Here are some examples of information we collect about you:
· Name
· Email Address
· Home and/or Business Address
· Telephone Numbers at which we can contact you
· Date of Birth
· Payment Information (i.e. debit or credit card and expiration date - security code is obtained for transaction only and is not retained)
· Information from and about your Driver's License or other Government issued identification (e.g., Passport), including whether your license is valid and in good standing
· Rental history with us, including any accidents with our cars
· Communications with you relating to customer service inquiries and complaints
· Information about your device such as the operating system version and application version
We may also need certain information from you when you request any of the following services and/or equipment: Special Needs/Optional Equipment, Special Offers/Discounts, Partner Member Numbers, use of an ABG preferred account number or discount number, Frequent Traveler numbers and Car Preferences. For example, if you wish to use a discount that ABG provides to members of an association to which you belong, we will collect information about your membership in that association, both to verify your membership and to provide you with the correct discount for our services.
In addition, to better serve our more frequent travelers, ABG offers customized rental services on a membership basis. If you wish to join and request one of these services, such as Preferred Service, President's Club, Chairman's Club, Avis Weekender Club, Avis First, AWD, Fastbreak, RapidRez, BCD, or other loyalty or membership program, ABG may need more information than is required for providing standard car rental service in order to provide you with these customized services.
When you rent a vehicle, we will also record non-personal information about your rental (e.g. where you rented the car, where and when you returned the car, payment arrangements, insurance preferences, gas consumption, mileage and other information related to the vehicle rental) in order to administer your rental reservation and/or process your transaction. Some of our rental locations are equipped with video monitoring for security purposes, which may capture your image while you are on our property. Notices are posted at these locations.
We also collect information (including personal information) from you when you visit our websites. See Website and Internet Privacy.
Limiting Use, Disclosure, and Retention
The purposes for which we use and disclose your personal information is provided in "How Personal Information is Used and Disclosed by ABG".
We retain the personal information of our customers for as long as necessary to fulfill the purposes for which it was originally collected and/or as long as necessary to meet any legal, auditing, or account requirements.
How Personal Information is Used and Disclosed by ABG
Usage
We strive to ensure that we give you a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. To provide the level of service we believe you expect from us, we may use your personal information for the following purposes:
· Provide and administer the services that you request, and communicate with you regarding such services and offerings;
· Research, develop, manage, protect and improve our website and services;
· Maintain and develop our service-oriented software and other business systems; and
· Analyze data, or to have a third party do so on our behalf, in order to provide customized services and product offerings.
· Respond to customer service inquiries and complaints;
· Keep track of the device the reservations came from.
We may also use your information - both personal and non-personal information - for other purposes. For example, personal information may be needed to process and track your transactions or to send you information about our affiliates' and business partners' products and services and other information and materials that may be of interest to you. If you use our website, we may also use your information to evaluate what portions of our website are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our websites in general.
We also may combine your personal information with information obtained from other sources, including third parties (for more information, see above under "How We Collect Your Information"), in order to provide you with more customized services and product offerings. To do this, it is often necessary to share your information with trusted vendors and business partners, such as companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services and other business operations for us. For more information, see below under "Disclosing.".
If you have not opted out of receiving marketing materials, we may use and disclose your personal information to offer you products and services provided by ABG and its licensees and franchisees worldwide. We may also use your personal information to offer you products and services provided by ABG System program partner organizations (see "About the ABG System" below). While these organizations change over time, our program partners are generally from the transportation, vacation, and other travel related sectors. A list of our affiliates and current program partner organizations may be obtained by contacting us through one of the methods included in this Privacy Notice.
Disclosing
We may be legally required to disclose your personal information to third parties. In other instances, we may need to disclose your personal information to be able to provide you with the services you request. We may disclose your personal information to the following entities:
· To your company or organization if you use our services under a corporate, membership or other commercial account;
· To one of our program partners (e.g. if you are a member of a frequent traveler program and you have asked us to send it details of your rental agreement with us to obtain your benefits from that program);
· To entities that provide services on our behalf;
· To any intermediary you use, such as a travel agent, broker or booking engine, in relation to any aspect of your rental;
· To independent licensees for use in providing the services and offerings which you have requested and to communicate with you regarding such services and offerings;
· To your credit card issuer;
· To credit reporting and fraud checking agencies;
· To debt collection agencies, if you fail to pay monies owed to us;
· To government or private organizations responsible for the processing or handling of traffic or parking related violations;
· To driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with ABG's safe driver criteria for qualified drivers and/or to verify license information; and
· To government, regulatory and law enforcement agencies where the disclosure is required or authorized by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our websites properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order.
We may disclose your personal information to our non-affiliated business partners for their use both on our behalf and for their own business purposes with your consent. For example, our business partners may use such personal information to send you information about their products and services and other information and materials that may be of interest to you. You may of us disclosing your personal for these purposes at any time through one of the methods described in this Privacy Notice.
opt out
We may share your personal information with other non-affiliated third parties that provide services for our websites or for our business (e.g., advertisers, ad servers, content providers, services providers, credit card processors, data processors, website development and support, fulfillment services providers, e-mail list hosting companies and distribution companies) and that use such personal information on our behalf consistent with this Privacy Notice. These types of third parties are not permitted to use your personal information for any purpose other than what we are engaging them to do.