AT&T® High Speed Internet Business Edition Service Guide
AT&T High Speed Internet Business Edition (“Service” or “HSI Service”) is a service that provides dedicated connectivity to the Internet over digital subscriber line loops (“DSL”).
The High Speed Internet Business Edition Service Guide consists of the following parts:
1.0 Service Description (SD)
2.0 Service Components (SC)
3.0 Service Plans (SP)
4.0 Features (F)
5.0 Service Delivery (SD)
6.0 Billing (B)
7.0 Customer Requirements (CR)
8.0 Customer Acknowledgements (CA)
9.0 SLAs (SLA)
10.0 Pricing (P)
11.0 Additional Terms & Conditions (TC)
In addition, specified portions of the General Provisions apply.
Cross References
Service Description
Service Level Agreements
Pricing
The Services and Service Components provided under thisService Guide shall not beused to support the performance of any portion of a project or programwhich has beenfunded in whole or in partwith grants, loans or payments made pursuant to the American Recovery and Reinvestment Act of 2009("ARRA"),without the prior written agreement of AT&T and Customerregardingany specifically applicableterms,conditions and requirements. Customer shall provide AT&T with prior written noticebefore placing any order that may be funded inwhole or in part with ARRA funds.IfCustomer fails to provide such prior written notice of ARRA funding; or if the parties cannot agree on theterms and conditions (if any) applicable to an ARRA funded order; or ifanyterms, conditions or requirements (other than those to which AT&T specifically agrees in such separate writing) arefound to be applicable,thenAT&T may, in its sole discretion,rejectsuch orderorimmediately terminate provision of any affected Service or Service Componentwithout further liability or obligation.
1.0 High Speed Internet Service Description
1.1 General
AT&T High Speed Internet Business Edition is a digital data service that lets Customer send and receive data over existing telephone lines. A DSL signal travels on the same line that Customers phone uses. DSL technology uses higher signal frequencies than those used by voice or fax. A DSL filter splits data traffic from voice traffic and routes them separately. Analog traffic (voice, and fax signals) is routed to the telephone or fax machine while the digital data traffic is routed to the DSL modem. AT&T connects to a high-speed backbone network using specialized DSL Access Multiplexers (“DSLAMs”).
AT&T High Speed Internet (“HSI”) Direct allows a Customer to connect to the Internet without purchasing voice service. This alternative version does not require a voice line or a DSL filter.
1.2 HSI Service Types
1.2.1 HSI Options with Required Voice Service
The types of HSI Service that AT&T offers which require a voice line are:
· ADSL which is asymmetric data service to the Customer’s premises and is provided over the voice telephone line at the End-User’s premises. The downstream bandwidth (to the Customer from the network) is larger than the upstream bandwidth (to the network from the Customer). The Customer eligibility for these bandwidths depends upon the distance the user is from the Central Office or Remote Terminal and the condition of the line.
· SDSL is symmetric data service and is provided via a dedicated data line from the End-Users premises to HSI Equipment located in a nearby Central Office. The downstream bandwidth is equivalent to the upstream bandwidth and up to 416Kbps transfer rate in each direction. It is available only for Static IP service. The maximum speed varies depending upon the distance of the Customer location from the Central Office (where the phone line terminates) and the condition of the line. The further the distance from the Central Office, the slower the bandwidth and/or speed.
1.2.2 HSI Option without Voice Service
The type of HSI Service that AT&T offers that does not require a voice service on the line is:
· High Speed Internet Direct: This is an asymmetric (ADSL) data service to the Customer’s premises that is provided over a line without any telephone voice service to the End-User’s premises. Customer eligibility for High Speed Internet Direct is the same as ADSL with voice service.
1.3 Geographic Availability
AT&T HSI Service is available only in locations throughout the United States and is defined as follows:
· HSI Service requires an existing business line (POTS line for HSI and without voice service for HSI Direct) over which the Service is implemented. Service can be ordered in the following thirteen (13) states: AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX and WI, subject to specific geographic availability.
· Customer is required to check specific availability of specific sites for all HSI Service types with an AT&T sales representative or online at https://swot.sbc.com/swot/serviceQual.do.
2.0 HSI Service Components
HSI is composed of an Internet access line and Customer Premises Equipment (“CPE”).
3.0 AT&T HSI Business Edition Service Plans
3.1 AT&T HSI is available with varying options as described in the Service Plan table below:
HSI Service Features and Speeds -- below quotes represent maximum download and upload speeds / Single IP / Multiple IP -- Options of 5, 13, 29, 61 or 125 useable IP addresses available* / CPE Options /HSI ADSL Options / Dynamic / Static / Dynamic / Static
AT&T HSI Business Edition Basic:
Up to 768 Mbps / Up to 384 Kbps / Yes / No / No / No / Modem or Router
AT&T HSI Business Edition Express:
Up to 1.5 Mbps / Up to 384 Kbps / Yes / No / No / Yes / Dynamic IP: Modem or Router, Static IP: Router
AT&T HSI Business Edition Pro:
Up to 3.0 Mbps / Up to 512 Kbps / Yes / No / No / Yes / Dynamic IP: Modem or Router, Static IP: Router
AT&T HSI Business Edition Elite:
Up to 6.0 Mbps / Up to 768 Kbps / Yes / No / No / Yes / Dynamic IP: Modem or Router, Static IP: Router
HSI Symmetric DSL Options:
AT&T HSI Business Edition Symmetric S:
416Kbps / 416 Kbps / No / No / No / Yes / Router
Actual speeds are maximum “up to” and are based on DSL synch rate may vary, and are not guaranteed. Many factors affect speed. AT&T HSI Business Service and speed options are not available in all areas.
*Only 5 usable IPs are available in the Mid West region (Illinois, Indiana, Michigan, Ohio and Wisconsin).
3.2 AT&T HSI Direct (no voice line required) is available with varying options as described in the Service Plan table below:
HSI Direct Service Features and Speeds -- below quotes represent maximum download and upload speeds / Single IP ** / Multiple IP ** -- Options of 5, 13, 29, 61 or 125 useable IP addresses available* / CPE Options /HSI ADSL Options / Dynamic / Static / Dynamic / Static
AT&T HSI Business Edition Direct Basic :
Up to 768 Mbps / Up to 384 Kbps / Yes / No / No / No / Modem or Router
AT&T HSI Business Edition Direct Express:
Up to 1.5 Mbps / Up to 384 Kbps / Yes / Yes / No / Yes / Dynamic IP: Modem or Router,
Static IP: Router
AT&T HSI Business Edition Direct Pro :
Up to 3.0 Mbps / Up to 512 Kbps / Yes / Yes / No / Yes / Dynamic IP: Modem or Router,
Static IP: Router
AT&T HSI Business Edition Direct Elite:
Up to 6.0 Mbps / Up to 768 Kbps / Yes / Yes / No / Yes / Dynamic IP: Modem or Router,
Static IP: Router
Actual speeds are maximum “up to” and are based on DSL synch rate may vary, and are not guaranteed. Many factors affect speed. AT&T HSI – Business Edition Service and speed options are not available in all areas.
*Only 5 usable IPs are available in the Mid West region (Illinois, Indiana, Michigan, Ohio and Wisconsin).
4.0 Features included with High Speed Internet Service Business Edition
• Technical Support Advisors for Business Edition Customers available 24 hours a day, 7 days a week.
• Quality online protection tools are included or available with HSI service, including Email Anti-Virus, SpamGuard, AdressGuard and Two-Way-Firewall.
§ E-Mail Anti-Virus – Helps to screen your computer from e-mails containing known harmful viruses.
§ Two-Way-Firewall – Helps to block outsiders from hacking into your PC.
§ SpamGuard - Helps to protect your inbox from spam.
§ AddressGuard – Helps to protect your e-mail address from spammers and strangers. Create up to 500 disposable one-time addresses to use when you do not want to disclose your e-mail address.
• Main email account with advanced features and unlimited online storage.
§ More Mail. Bigger Box. Unlimited online storage in Customers main account, plus 10 additional email sub accounts for employees, each with a unique email address and unlimited storage.
§ Mail POP access & Forwarding. POP access and email forwarding. Easily transfer and access Customers email from popular mail programs like Microsoft Outlook™, or directly from the Web.
§ Large Mail Attachment Capacity. Send and receive emails with total message size of 25MB.
· Dial-up access included so that Customer can connect when traveling.
AT&T Basic Wi-Fi Service included. Wi-Fi access not included with AT&T WorldNet service. A Wi-Fi enabled device required. Other restrictions apply. See www.attwifi.com for details and locations.
4.1 Additional Features Available for additional fee with AT&T HSI - Business Edition
· Extra online storage for files (think of it as a back-up service!)
· AT&T Tech Support 360 on-site PC and Networking technical support
5.0 Service Delivery
5.1 HSI Service – Self Installation Option
Self Installation Option – AT&T Provided CPE: CPE can be purchased directly from AT&T and delivered directly to Customer’s service location in a Self Installation kit, Installation kits may also contain optional wireless cards for remote PCs if a wireless router is specified on the order and such equipment has been ordered as well.
Qualifying Customers will receive a self-installation kit (at no additional charge) which will be delivered directly to Customer’s service location (S&H charges apply). The self-installation kit allows Customer to install the CPE without the need for a separate on-site visit from CPE installation technicians. To qualify for self-installation option, Customer must answer “no” to the following four questions:
· Do you have six (6) or more devices (phones, fax machines, etc.) on the phone line that you will be using for HSI?
· Do you have a burglar alarm or TDD device on your line?
· Is there any other device that will require the use of a splitter on your phone line?
· Do you require static IP?
5.2 HSI Service – Professional Full Truck Roll Installation Option
Customers that do not qualify for the self-installation option or would otherwise prefer to have the CPE professionally installed may select the professional installation option, which is available for an additional charge, at the time of placing the order. The HSI service installer will be responsible for delivery of your AT&T DSL modem, gateway or router along with any filters, splitters, jacks and cable required.
6.0 Billing
6.1 Service Activation Date
Billing for each High Speed Internet DSL Service Component begins on the Service Activation Date:
· In the states of Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Nevada, Ohio, Oklahoma Texas and Wisconsin, the Service Activation Date is when either of the following occurs first:
§ Customer registers their DSL Service
§ or the date of professional installation
Whether or not customer has installed and begun to use the Service, the Service Activation and billing Date is one day after the service due date as determined during the ordering of the service.
· In the state of Connecticut, the Service Activation Date is the customer-requested service order due date negotiated at the time of placing an order, whether or not customer has installed and begun to use the Service.
7.0 Customer Requirements
Customer shall be fully responsible for providing, at Customer’s own expense and in a timely manner, the following:
· All security measures customer determines are needed for its system(s) and/or equipment used or accessible in connection with AT&T HSI service.
· Designating a Customer Point of Contact (“CPOC”) to be the only point of contact to interface with the AT&T; And
· An equipment room compliant with environmental local laws and other conditions as specified by AT&T; reasonable access to the Equipment at times specified by AT&T; adequate work space, heating/cooling, light, ventilation, and electrical outlets and for any Service which requires a telephone line, as detailed in the Service Guide, Customer shall also make available to AT&T for diagnostic purposes a local exchange carrier dedicated inbound telephone (POTS) line, which shall not be used by Customer for any other purpose while Service is being provided. Customer shall also arrange provide timely access to any rights of way, which AT&T deems necessary to provide, maintain or remove the facilities required for any of the Services on all applicable premises without charge or cost to AT&T. Equipment shall not be removed, relocated, modified, interfered with, or attached to non-AT&T equipment by Customer without prior written authorization from AT&T.
8.0 Customer Acknowledgements for Use of the Service
Customer acknowledges and understands that multiple Internet connections, unless protected by an Internet security product or service, may significantly decrease Customers overall network security level. To the extent Customer deems necessary, Customer will implement security procedures and controls necessary to limit access to the Service and Customer will maintain facilities and procedures external to the Service for reconstruction of lost or altered files, data or programs.
Customer understands that AT&T will make commercially reasonable efforts to provision HSI. However, provisioning of Service is contingent upon the availability of HSI capable local loops to Customer’s location being made available to AT&T. If no such HSI-capable local loop is available to AT&T, then Service will not be provisioned and if delivery of the local loop is delayed, then provisioning of Customer’s Service will be delayed as well.
Customer understands that the actual bandwidth that can be delivered on an HSI capable loop will not be determined until the time of service installation. The actual bandwidth may be different than the estimated bandwidth provided to Customer by AT&T at the time of ordering the service. The speeds quoted are maximum upload and download speeds and may vary during the Service term.