Amisha Bhusal

Address :-Lalitpur Nepal

Telephone :- 9860006221

Nationality :- Nepali

Date of Birth :- 23 Jan, 1994

Language :-Nepali,English ,Hindi

Mother's Name :-Manju Nepali

Religion :-Hindu

Email :-

Objective

"Touse my skills in the best possible way for achieving the Company's Goals".

To give my best in my professional pursuit for overall benefit and growth of the company that I serve by facing the challenges. I will show my caliber and gain some experience.

Customer Support /Outbound Representative

A good professional with 3 years of experience handling Customer Support (Toll free support , Service support, Dealer Support and Outbound support )with effective communications on Dish Home products and services to our valued customers.

CS representative of outbound team for corporate communications to Dish Home premium subscribers.

Telemarketing of Dish Home package offers and campaigns that effectively reinforce and build brand images

Proficient in the outbound call handling, conceptual, Communication skills.

Professional Work History

Customer Support Representative 4rth ,June 2014
Employers Name–Kantipur jobPvt. Ltd. - Working CSR at Dish Media Network Pvt. Ltd since 3 years.
Job Description:

Answer the customers calls coming to dish media network customers care center

Provide immediate support to customers within his/her competencies

Follow on the rules and regulations of the company and customer care center

Maintain the ethics of Dish Media Network Pvt.Ltd.

On the job training for new staff

Monitoring the team in the absence of assistant supervisor

Make accurate use of the software provided to resolve customers queries

Maintain confidentiality of services and products, official information

Maintain the following quality parameters while handling customer calls:

Call opening: Greeting with good morning/afternoon/evening followed by company name and timely opening with energetic and pleasant tone.
Soft skills: Voice tone should be pleasant and friendly conversation and language should be professional and formal language
Service knowledge: Every information provided to customer should be full information of all inquiries and resolve the customer queries by understanding the issues and applying the correct resolution

OUTBOUND REPRESENTATIVE, Dish home(under Kantipur job management) - Job Description:

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed customer service training provided by Dish Home to learn ways to enhance customer satisfaction and improve productivity.

Strategic-relationship building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Handle customer inquiries, complaints, billing questions and recharge service requests.

Calm angry callers, repair trust, locate resources for problem resolution

Assign customer‘s technical problem to customer service department via Trouble ticket.

Key Competencies

Leadership / Adaptability
Communication
Client Service
Self Confidence
Flexibility
Ability to work under pressure
Enthusiasm to learning and execution / Team Player
Personal Credibility
Fast Learner
Complaint Handling/Dispute Resolution Data Entry/Records Management Sales/Marketing and Outbound calls support for any customer’s enquiries Well familiar with Dish Home (DTH) technology and product /package services

Workshop/ trainings

3 month Basic computer course
Effective communication
Call center
Team Building (In it to win it)
Technical training
Personality Development Training / 3 month internship training at Kist bank.
the ability to handle complaints and difficult situations
Assertive communication
Stress management
Reporting
Leadership skill
S.No. / Degree / Board / Name of Institution, city / Completed in / Division
1. / SLC / SLC Board / Sudesha High School / 2067 B.S / 1st
2. / +2 / HSEB / Prasadi Acadamy / 2070 B.S / 1st
3. / 4rth year BBS / T.U. / Adarsha Shaula College / Result Waiting

Refrence 1 Refrence 2

Mr.SabinMaharjan Mr Shankhar Basnet

Dish Media Network Pvt. Ltd. Dish Media Network Pvt.

Bhaisepati, Lalitpur +977984941399 Bhaisepati, Lalitpur +9779841880210

Declaration:

I hereby declare that the facts given in resume are correct to best of my knowledge and belief.