20076 Demonstrate Knowledge of Courier Industry Operations

20076 version 2

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Demonstrate knowledge of courier industry operations

PurposeThis unit standard is relevant to motor vehicle, bicycle, and foot couriers.

People credited with this unit standard are able to describe: courier operations and skills; a courier company; and legal and financial aspects of courier operations.

This AMAP can be accessed at

Special notes

1Definitions

A courier company’smarketing policy refers to its image and standards, its brochures and booklets, and its pricing, or their equivalents.

Urgent, in relation to courier operations, has the same meaning as alternative terms point to point and time critical.

Non-urgent, in relation to courier operations, has the same meaning as alternative terms fleet, hub and spoke, and same-day.

2The legal requirements relevant to this unit standard include:

Carriage of Goods Act 1979;

Goods and Services Tax Act 1985;

Health and Safety in Employment Act 1992;

Income Tax Act 2007;

Injury Prevention, Rehabilitation, and Compensation Act 2001;

Land Transport Act 1998;

Road User Charges Act 1977;

Transport Act 1962;

Transport (Vehicle and Driver Registration and Licensing) Act 1986;

Traffic Regulations 1976;

Land Transport (Driver Licensing) Rule 1999;

Land Transport (Road User) Rule 2004;

Land Transport Rule: Dangerous Goods 2005;

Land Transport Rule: Operator Licensing 2007;

Land Transport Rule: Work Time and Logbooks 2007.

3Any new, amended, or replaced legal requirements, standards, and codes of practice affecting this unit standard will take precedence for assessment purposes, pending review of this unit standard.

Elements and performance criteria

Element 1

Describe courier operations and skills.

Performance criteria

1.1Description compares and contrasts urgent and non-urgent courier operations.

Rangerun structure, time factors, vehicles used.

1.2Description provides examples of how courier work requires and/or develops skills.

Rangeskills may include but are not limited to – time management, communication, public relations, business skills, community awareness.

Element 2

Describe a courier company.

Performance criteria

2.1Description outlines the courier company’s business structure and the main function/s of personnel.

Rangethree personnel including – a courier, a despatcher.

2.2Description explains the courier company’s marketing policy in terms of purpose/s.

Element 3

Describe legal and financial aspects of courier operations.

Performance criteria

3.1Description identifies legislation bearing on the courier industry and provides examples of its application.

Rangedriving, driver licensing, goods service licensing, carriage of goods obligations, health and safety, liability insurances, taxation.

3.2Description identifies legislation bearing on the carriage of dangerous goods in the courier industry, and provides examples of when a D (dangerous goods) endorsement is required and not required.

Please note

Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.

Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.

Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.

Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.

Comments on this unit standard

Please contact the NZ Motor Industry Training Organisation (Incorporated) if you wish to suggest changes to the content of this unit standard.

 New Zealand Qualifications Authority 2018