19806 Consult with Client for Barbering Services and Analyse Hair and Scalp Conditions

19806 version 2

Page 1 of 4

Consult with client for barbering services and analyse hair and scalp conditions

PurposeThis unit standard is for people in the barbering industry who will consult with a client and analyse the hair and scalp.

People credited with this unit standard are able to: consult with client to determine barbering service parameters; complete hair and scalp analysis for required barbering service; and agree course of action for requested service.

This AMAP can be accessed at

Special notes

1Definitions

legislative requirements refer to the obligations of the employer and/or employee under the Health and Safety in Employment Act 1992 and Health (Hairdressers) Regulations 1980;

workplace means barbering salon;

workplace requirementsmean the practices prescribed by management as being the quality standards for client contact and work organisation for a particular salon.

2In this unit standard all work must comply with legislative requirements and must ensure optimum hair condition and maximum client comfort at all times.

Elements and performance criteria

Element 1

Consult with client to determine barbering service parameters.

Performance criteria

1.1The consultation is carried out in a non-threatening and time-effective manner.

Rangeincludes but is not limited to – body language, physical contact.

1.2Questions demonstrate empathy and identify client’s wants and/or needs.

Rangetype and extent of haircut – tapering and balance, surplus hair, nape shaping and line outs.

1.3The client's wants and/or needs are analysed in accordance with workplace requirements, and suggestions for services and products are made to meet client’s needs.

1.4Questioning elicits information on previous chemical treatments which may affectproposed service.

1.5Questioning elicits information on client’s life style, personality and home hair care routine.

Rangeany one of –fashion, professional, casual, sporty.

1.6Visual examination of client’s features, stature, and body proportions is carried out in terms of requirements of requested service.

Element 2

Complete hair and scalp analysis for required barbering service.

Performance criteria

2.1Scalp is examined in terms of requirements of requested service in accordance with workplace requirements.

Rangescalp irregularities, scalp condition.

2.2Hair type is identified in terms of requirements of requested servicein accordance with workplace requirements.

Rangeporosity, elasticity, texture, density, length, growth patterns, percentage of grey, product build-up.

2.3Natural hair tendencies are identified in terms of requirements of requested servicein accordance with workplace requirements.

Rangepresence of curl, hairline, facial growth, nape growth, crowns, natural partings, thinning.

2.4Hair and scalp conditions are identified in accordance with legislative requirements.

Rangecontagious, non-contagious.

2.5Damaged hair is identified in terms of requirements of requested servicein accordance with workplace requirements.

Rangephysical, chemical.

Element 3

Agree course of action for requested service.

Performance criteria

3.1The client is advised of factors thatmay influence achievement of requested service.

Rangeclient's wants and/or needs, hair and scalp analysis, lifestyle analysis, fixed factors and variable factors, chemical treatments, time factors, probable price, proposed outcomes, home hair care, follow-up services and maintenance.

3.2Proposed course of action and final result are explained step-by-step in non-technical termsin accordance with workplace requirements, and the confirmed outcome matches client’s wants and/or needs.

Please note

Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.

Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.

Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.

Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.

Comments on this unit standard

Please contact the NZ Hairdressing Industry Training Organisation you wish to suggest changes to the content of this unit standard.

 New Zealand Qualifications Authority 2018