Virgin Mobile Pricing Table Section 2 Current Offer

Virgin Mobile Pricing Table Section 2 Current Offer

VIRGIN MOBILE POSTPAID PRICING TABLE

SECTION 2 – CURRENT OFFER PRICING PLANFOR CUSTOMERS

1ABOUT THIS SECTION

2VIRGIN MOBILE PHONE PLAN - $30 AUTO PHONE PLAN

2.1AVAILABLE FROM 1 NOVEMBER 2016

2.2PLAN ID: 0001055

2.3Eligibility

2.4Minimum Term

2.5What you have to pay us

2.6Eligible Calls and Pricing Plans

2.7What happens if the service is cancelled early

3VIRGIN MOBILE PHONE PLANS – $40, $50, $70, $80 & $100 Phone Plan

3.1AVAILABLE

3.1.1 The Virgin Mobile $40 & $50 are available from 1 FEBRUARY 2017

3.1.2 The Virgin Mobile $70, $80 & $100 Phone Plans are available from 5 JUNE 2017

3.2PLAN ID: 001079, 001080, 001105, 001106, 001107

3.3Eligibility

3.4Minimum Term

3.5What you have to pay us

3.6Eligible Calls and Pricing Plans

3.7What happens if the service is cancelled early

4VIRGIN MOBILE SIM PLAN – SIM $20 Auto Plan

4.1AVAILABLE FROM 30 AUGUST 2016

4.2PLAN ID: 001009

4.3Eligibility

4.4Minimum Term

4.5What you have to pay us

4.6Eligible Calls and Pricing Plans

4.7What happens if the service is cancelled early

5VIRGIN MOBILE SIM PLANS – $30 & $40, $50, $60 SIM PLAN

5.1AVAILABLE

5.2The Virgin Mobile $30 SIM is available from 4 NOVEMBER 2016.

5.3The Virgin Mobile $40, $50 & $60 is available from 1 FEBRUARY 2017

5.4The Virgin Mobile $80 SIM PLAN is available from 10 April 2017

5.5PLAN ID: 001053, 001076, 001077, 001078,1102

5.6Eligibility

5.7Minimum Term

5.8What you have to pay us

5.9Eligible Calls and Pricing Plans

5.10What happens if the service is cancelled early

6VIRGIN MOBILE SIM PLAN – $30, $40, $50 and $60 12 MONTH SIMPLANS

6.1AVAILABLE

6.2

6.3The Virgin Mobile $30 – 12 Month SIM Plan is available from 15 June 2017.

6.4The Virgin Mobile $50– 12 Month SIM Plan is available from 1 FEBRUARY 2017.

6.5The Virgin Mobile $60 – 12 Month SIM Plan is available from 3 MARCH 2017.

6.6The Virgin Mobile $40 – 12 Month SIM Plan is available from 30 MARCH 2017

6.7PLAN ID: 001111, 001072, 001097, 001101

6.8Eligibility

6.9Minimum Term

6.10What you have to pay us

6.11Eligible Calls and Pricing Plans

6.12What happens if the service is cancelled early

7VIRGIN MOBILE INTERNATIONAL ROAMING

7.1Eligibility

7.2International Roaming Zones

7.3Roaming Zones Pricing

7.4International Roaming data packs

7.5Roaming Data Packs

8VIRGIN MOBILE INTERNATIONAL CALLING

8.1Eligibility

8.2International Roaming Zones

9VIRGIN MOBILE DATA PACK

9.1Eligibility

9.2Is it a fixed length agreement?

9.3What you have to pay us

9.4Pricing Plans

10VIRGIN MOBILE – BACK SOON PLAN

10.1AVAILABLE FROM 16 JANUARY 2017

10.2PLAN ID: 001070

10.3Eligibility

10.4Minimum Term

10.5What you have to pay us

10.6Eligible Calls and Pricing Plans

10.7What happens if the service is cancelled early

1ABOUT THIS SECTION

1.1.1 Is section 2 of thepricing table for the virgin mobile postpaid service.

1.1.2This section contains the pricing plans that we currently offer to new customers.

1.1.3If you cannot find the name of your pricing plan in this section, you should refer to section 3 of this pricing table as it contains pricing plans that we do not currently offer to new customers.You can also call us for more information.

1.1.4You may also need to refer to the following:

A)Section 1 of this pricing table for general information on the calculation of charges for use of the service and other call charges not covered by your pricing plan,

B)Appendix I for a list of countries in each group for international calls, and

C)The Value Added Service Features Appendix A for the description and charges the range of value added service features available with the service.

1.1.5The meaning of the words printed in italics like this is explained in the dictionary.

2VIRGIN MOBILE PHONE PLAN - $30 AUTO PHONE PLAN

2.1AVAILABLE FROM 1 NOVEMBER 2016

2.2PLAN ID: 0001055

2.3Eligibility

2.3.1The Virgin Mobile $30Auto Phone Plan is available from 1 November 2016 to approved new and existing customers connecting to the service on the following terms:

A)If you are an existing customer you may only transfer to the Virgin Mobile $30 Auto Phone Plan with our approval* and if your current agreement for the service is a:

I)non-fixed length agreement; or

II)fixed-length agreement with less than 3 months of the minimum term remaining.

* When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Virgin Mobile $30 Phone Plan you wish to connect to.

2.4Minimum Term

2.4.1You must agree to a fixed length agreement with a 24 month minimum term.

2.4.2You may purchase a mobile phone with a 24 month equipment term under an equipment payment plan.

2.5What you have to pay us

2.5.1Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix A (Value Added Service Features).

2.5.2Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the Virgin Mobile $30Auto Phone Plan

2.5.3Each month you must pay:

A)a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service.

B)charges for all non-eligible calls and other services you use based on the standard charges for each relevant serviceas set out in the pricing tables for each relevant service;

C)any equipment charges payable for equipment you have purchased from us;

D)charges for data made over the amount of included data for the relevant service will be charged at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.

E)charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.

2.5.4Any included value (including data) that you may be entitled to and have not used in any month will rollover and be available for use in the following month only as set out below:

A)In any given month, included value is used first followed by the rolled over included value from the previous month (if any).

B)Any unused rolled over included value from the previous month will expire at the end of the month in which it is rolled over.

2.5.5If, at the end of each month, either included value or rolled over included value has not been used it is not refundable or transferable including at account closure.

2.6If you exceed your data allowance, we’ll automatically give you a data top up of 1GB for $10. If you don’t use this data top up, it’ll rollover to the next month. At the end of your billing month, you’ll automatically be moved back to your plan’s inclusions and charges.Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the included value and minimum monthly charge of your Virgin Mobile $30 Phone Plan
  • Table 2 below contains pricing details of the Virgin Mobile $30Phone Plan
  • Table 3 below contains details of international calling rates for the Virgin Mobile $30PhonePlan

TABLE 1
Call Type / Eligible Call
National Voice Calls / Yes
National Video Calls / Yes
National and International Text / Yes
National and International Photos / Yes
International Calls / Yes
13 Numbers (except Customer Service) / Yes
Pagemail Diversions / No
Globetrotting / No
Premium SMS / No
Virgin Vibe content / No
12, 18, 19 Numbers / No
124Red Directory Assistance- 124733 / No
Other special numbers (eg DUI, SOS) / No
Insurance / No
Handset Payments / No
Satellite Calls / No
Virgin Mobile Customer Service / No
Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. / No
TABLE 2
Plan / Virgin Mobile
$30 Auto Phone Plan
Plan ID / (PLAN ID: 001055)
Minimum Monthly Spend – 24 month plan / $30
Monthly included valueof standard national and international calls and text / $300
Monthly included mobile data allowance / 500MB
Minimum total cost over 24 months – 24 month plan / $720
Billing interval(s) / 60 secs
Standard national voice call rate / per 60 sec / $0.98
Standard national video call rate / per 60 sec / $0.98
Standard national call flag fall/connection / $0.40
Standard national text / $0.28
Standard national MMS / $0.60
Standard international text / $0.45
Standard international MMS / $0.60
Standard national V2V voice call rate / per 60 sec** / $0.00
Standard national V2V video call rate / per 60 sec** / $0.00
Standard national V2V call flag fall/connection** / $0.00
Standard national V2V text** / $0.00
Standard national V2V MMS** / $0.00
13 Numbers per 60 sec (except Customer Service) / $0.98
13 Numbers Flagfall (except Customer Service) / $0.40
1800 Numbers per 30 sec (billed per sec) / $0.00
1800 Numbers Flagfall / $0.00
Extra data usage in Oz / $10/GB (or part thereof)

** To Virgin Mobile Australia mobile numbers only, excludes unreasonable use (see Appendix B – Fair Use Policy). All rates apply in Oz.

TABLE 3
Mobile International
Billing interval (s) / 60 secs
Flagfall / $0.00
International group 1* /min / $0.80
International group 2* /min / $1.00
International group 3* /min / $1.80
International group 4* /min / $2.60

*see Appendix I for a list of countries in each group.

2.7What happens if the service is cancelled early

2.7.1If the service is cancelled before the expiry of the minimum term you will be required to pay us:

A)any usage charges incurred up to, and including, the cancellation date; plus

B)the sum of unpaid equipment charges owing on your mobile phone under the equipment payment plan (if any).

2.7.2If the service is cancelled before the expiry of the minimum term under clause 11.1(a) or 11.1(b) of the general terms, you will be required to pay us:

A)any usage charges incurred up to, and including, the cancellation date; plus

B)the sum of unpaid equipment charges owing on your mobile phone under the equipment payment plan (if any).

3VIRGIN MOBILE PHONE PLANS – $40, $50, $70, $80$100 Phone Plan

3.1AVAILABLE

3.1.1 The Virgin Mobile $40 & $50 are available from 1 FEBRUARY 2017

3.1.2 The Virgin Mobile $70, $80 & $100 Phone Plans are available from 5 JUNE 2017

3.2PLAN ID: 001079, 001080, 001105, 001106, 001107

3.3Eligibility

3.3.1The Virgin Mobile $40 $50Phone Plansare available from 1 February 2017 and $70, $80 & $100 Phone plans from the 5 June2017 to approved new and existing customers connecting to the service on the following terms:

A)If you are an existing customer you may only transfer to the Virgin Mobile $40, $50, $70, $80$100 Phone Planwith our approval* and if your current agreement for the service is a:

I)non-fixed length agreement; or

II)fixed-length agreement with less than 3 months of the minimum term remaining.

* When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Virgin Mobile $40, $50, $70, $80$100 Phone Planyou wish to connect to.

3.4Minimum Term

3.4.1You must agree to a fixed length agreement with a 24 month minimum term.

3.4.2You may purchase a mobile phone with a 24 month equipment term under an equipment payment plan.

3.5What you have to pay us

3.5.1Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix A (Value Added Service Features).

3.5.2Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the Virgin Mobile $40, $50, $70, $80 $100Phone Plan

3.5.3Each month you must pay:

A)a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service.

B)charges for all non-eligible calls and other services you use based on the standard charges for each relevant serviceas set out in the pricing tables for each relevant service;

C)any equipment charges payable for equipment you have purchased from us;

D)charges for data made over the amount of included data for the relevant service will be charged at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.

E)charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.

3.5.4Any included value (including data) that you may be entitled to and have not used in any month will rollover and be available for use in the following month only as set out below:

A)In any given month, included value is used first followed by the rolled over included value from the previous month (if any).

B)Any unused rolled over included value from the previous month will expire at the end of the month in which it is rolled over.

3.5.5If, at the end of each month, either included value or rolled over included value has not been used it is not refundable or transferable including at account closure.

3.5.6If you exceed your data allowance, we’ll automatically give you a data top up of 1GB for $10. If you don’t use this data top up, it’ll rollover to the next month. At the end of your billing month, you’ll automatically be moved back to your plan’s inclusions and charges.

3.6Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the included value and minimum monthly charge of your Virgin Mobile $40, $50, $70, $80 $100Phone Plan
  • Table 2 below contains pricing details of the Virgin Mobile $40, $50, $70, $80 $100 Phone Plan
  • Table 3 below contains details of international calling rates for the Virgin Mobile $40, $50, $70, $80 $100 Phone Plan

TABLE 1
Call Type / Eligible Call
National Voice Calls / Yes
National Video Calls / Yes
National and International Text / Yes
National and International Photos / Yes
International Calls / Yes
13 Numbers (except Customer Service) / Yes
Pagemail Diversions / No
Globetrotting / No
Premium SMS / No
Virgin Vibe content / No
12, 18, 19 Numbers / No
124Red Directory Assistance- 124733 / No
Other special numbers (eg DUI, SOS) / No
Insurance / No
Handset Payments / No
Satellite Calls / No
Virgin Mobile Customer Service / No
Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. / No
TABLE 2
Plan / Virgin Mobile Phone Plan $40 / Virgin Mobile Phone Plan $50 / Virgin Mobile Phone $70 Auto / Virgin Mobile Phone Plan $80 / Virgin Mobile Phone Plan $100
Plan ID / 0001079 / 001080 / 001105 / 001106 / 001107
Minimum Monthly Spend – 24 month plan / $40 / $50 / $70 / $80 / $100
Monthly included value of standard national calls and text / Unlimited / unlimited / unlimited / Unlimited / unlimited
Monthly included value of international calls and text / $50 / $100 / $300 / $500 / $500
Monthly included mobile data allowance / 2GB / 4GB / 9GB / 11GB / 24GB
Minimum total cost over 24 months – 24 month plan / $960 / $1,200 / $1,680 / $1,920 / $2,400
Billing interval(s) / 30 secs / 30 secs / 30 secs / 30 secs / 30 secs
Standard national voice call rate / per 60 sec / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
Standard national video call rate / per 60 sec / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
Standard national call flag fall/connection / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
Standard national text / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
Standard national MMS / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
Standard international text / $0.35 / $0.35 / $0.35 / $0.35 / $0.35
Standard international MMS / $0.60 / $0.60 / $0.60 / $0.60 / $0.60
13 Numbers per 60 sec (except Customer Service) / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
13 Numbers Flagfall (except Customer Service) / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
1800 Numbers per 30 sec (billed per sec) / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
1800 Numbers Flagfall / $0.00 / $0.00 / $0.00 / $0.00 / $0.00
Extra data usage in Oz / $10/1GB (or part thereof)

** To Virgin Mobile Australia mobile numbers only, excludes unreasonable use (see Appendix B – Fair Use Policy). All rates apply in Oz.

TABLE 3
Mobile International
Billing interval (s) / 30 secs
Flagfall / $0.00
International group 1* /min / $0.80
International group 2* /min / $1.00
International group 3* /min / $1.80
International group 4* /min / $2.60

*see Appendix I for a list of countries in each group.

3.7What happens if the service is cancelled early

3.7.1If the service is cancelled before the expiry of the minimum term you will be required to pay us:

A)any usage charges incurred up to, and including, the cancellation date; plus

B)the sum of unpaid equipment charges owing on your mobile phone under the equipment payment plan (if any).

3.7.2If the service is cancelled before the expiry of the minimum term under clause 11.1(a) or 11.1(b) of the general terms, you will be required to pay us:

A)any usage charges incurred up to, and including, the cancellation date; plus

B)the sum of unpaid equipment charges owing on your mobile phone under the equipment payment plan (if any).

4VIRGIN MOBILE SIM PLAN – SIM $20 Auto Plan

4.1AVAILABLE FROM 30 AUGUST 2016

4.2PLAN ID: 001009

4.3Eligibility

4.3.1The Virgin Mobile SIM $20 Auto Plan is available from 30 August 2016 to approved new and existing customers connecting to the service on the following terms:

A)If you are an existing customer you may only transfer to the Virgin Mobile SIM $20 Auto Planwith our approval* and if your current agreement for the service is a:

I)non-fixed length agreement; or

II)fixed-length agreement with less than 3 months of the minimum term remaining.

* When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Virgin Mobile SIM $20 Auto Planyou wish to connect to.

4.4Minimum Term

4.4.1The SIM $20 Auto Planis a month to month plan (1 month minimum term).

4.4.2You may purchase a mobile phone with a 24 month equipment term under an equipment payment plan.

4.5What you have to pay us

4.5.1Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix A (Value Added Service Features).

4.5.2Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the Virgin Mobile SIM $20 Auto Plan

4.5.3Each month you must pay:

A)a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service.

B)charges for all non-eligible calls and other services you use based on the standard charges for each relevant serviceas set out in the pricing tables for each relevant service;

C)any equipment charges payable for equipment you have purchased from us;

D)charges for data made over the amount of included data for the relevant service will be charged at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.