Unit HSL1 (DR73 04)Provide Leadership for Your Team

Unit HSL1 (DR73 04)Provide Leadership for Your Team

This Unit is about providing direction to Hospitality staff and motivating and supporting them to achieve the objectives of the team as well as their personal work objectives.
This Unit is linked to all other units in the Hospitality Supervision and Leadership suite of standards.
This Unit is Unit B5 in the Management Standards Centre (MSC) suite of standards.
Assessor feedback on completion of Unit

Unit HSL1 (DR73 04)Provide Leadership for Your Team

I confirm that the evidence detailed in this Unit is my own work and meets the requirements of the National Occupational standards.

Candidate SignatureDate

I confirm that the candidate has achieved all the requirements of this Unit.

Assessor SignatureDate

Countersigning Assessor Signature (if applicable)Date

I confirm that the candidate’s sampled work meets the standards specified for this Unit and may be presented for external verification.

Internal Verifier SignatureDate

Countersigning Internal Verifier (if applicable)Date

External Verifier Initial and Date(if sampled)

Unit HSL1 (DR73 04)Provide Leadership for Your Team

What you have to do / Behaviours
P1Set out and positively communicate the purpose and objectives of the team to all members.
P2Involve members in planning how the team will achieve its objectives.
P3Ensure each member of the team has personal work objectives and understands how achieving these will contribute to achievement of the team’s objectives.
P4Encourage and support team members to achieve their personal work objectives and those of the team and provide recognition when objectives have been achieved.
P5Win, through your performance, the trust and support of the team for your leadership.
P6Steer the team successfully through difficulties and challenges, including conflict, diversity and inclusion issues within the team.
P7Encourage and recognise creativity and innovation within the team.
P8Give team members support and advice when they need it especially during periods of setback and change.
P9Motivate team members to present their own ideas and listen to what they say.
P10Encourage team members to take the lead when they have the knowledge and expertise and show willingness to follow this lead.
P11Monitor activities and progress across the team without interfering. / B1You create a sense of purpose.
B2You take personal responsibility for making things happen.
B3You encourage and support others to take decisions autonomously.
B4You act within the limits of your authority.
B5You make time available to support others.
B6You show integrity, fairness and consistency in decision making.
B7You seek to understand people’s needs and motivations.
B8You model behaviour that shows respect, helpfulness and co-operation.

Unit HSL1 (DR73 04)Provide Leadership for Your Team

Evidence number / Evidence description / Date / What you have to do / Behaviours
P1 / P2 / P3 / P4 / P5 / P6 / P7 / P8 / P9 / P10 / P11 / B1 / B2 / B3 / B4 / B5 / B6 / B7 / B8

Unit HSL1 (DR73 04)Provide Leadership for Your Team

What you have to know
Knowledge Statements marked by cannot be inferred / Completed date or appendix
K1Different ways of communicating effectively with members of a team.
K2How to set objectives which are SMART (Specific, Measurable, Achievable, Realistic and Time-bound).
K3How to plan the achievement of team objectives and the importance of involving team members in this process.
K4The importance of and being able to show team members how personal work objectives contribute to achievement of team objectives.
K5The existence of different styles of leadership.
K6How to select and successfully apply a limited range of different methods for motivating, supporting and encouraging team members and recognising their achievements.
K7Types of difficulties and challenges that may arise, including conflict, diversity and inclusion issues within the team, and ways of identifying and overcoming them.
K8The importance of encouraging others to take the lead and ways in which this can be achieved.
K9The benefits of and how to encourage and recognise creativity and innovation within a team.
K10Legal, regulatory and ethical requirements in the industry/sector.
K11The members, purpose, objectives and plans of your team.

Unit HSL1 (DR73 04)Provide Leadership for Your Team

What you have to know
Knowledge Statements marked by  cannot be inferred / Completed date or appendix
K12The personal work objectives of members of your team.
K13The types of support and advice that team members are likely to need and how to respond to these.
K14Standards of performance for the work of your team.

Unit HSL1 (DR73 04)Provide Leadership for Your Team

Supplementary evidence

Evidence/Question / Answer / Date
1
2
3

Evidence must come from candidate’s work in the associated work area. There must be sufficient evidence for the Assessor to judge that the candidate can achieve the learning outcomes and assessment criteria on a consistent basis.

Unit HSL1(DR73 04)Provide Leadership for Your Team1