Ultimate Facial Notes from ENVP Nadia Shipley
June 15, 2011
Script for Booking Facials
Hi Floss, this is Robin with Arbonne how are you?
Hey I just wanted you to know I am offering a service this summer of a complimentary facial for my insert one: best clients, friends, preferred clients, hostesses, etc. We have an esthetician in California who has come up with a cocktail of the best Arbonne products to create a spa-quality facial that could run you anywhere from $75 - $150. And, with this ultimate facial we’ll be using three different masks and a variety of other incredible Swiss skin care products and I thought you might love to try it. Wait for response.
When they say yes…
Great Floss, I have a few openings in the next two weeks would (insert dates) X or X work better for you? OR I do these on Tuesdays and Thursday nights, which would be better for you? I usually do them around 8pm so I can get you ready for bed. If you need me to adjust that a little I’m happy to do that for you so we could start at 7:30 or 8:30 – what works best for you? Then schedule the date -- only schedule two weeks in advance). You know Carol, I can do up to 4 facials at the same time so everyone gets a wonderful, relaxing treatment, if you would like to turn this into a girls' night you are more than welcome to invite up to 3 friends – your mom or your best friend, that is fine.
If they would rather just do it themselves, that is great – do a one on one and do the facial in their bathroom. You can ask them if they want to host at the end when you show the deal sheet with the host benefits (product savings and free gift with minimum sales).
Set Up for Facials
Have a mindset of service and fun! Ask the hostess to have very light “spa-type” refreshments such as ice water and grapes, etc.
Set up a “place setting” at the kitchen table for each guest. Each place setting will include:
1. disposable towel or wash cloth
2. head band
3. guest menu
4. small “cereal” bowls
5. small mirror
Set up all the products for the facial (outlined on the guest menu) and ask the host for a pitcher you can use to refill the water. Have a catalog and deal sheet for each guest off to the side. Have 3- 5 of your favorite products also set up on the side – include the RE9 day cream and the make up primer as part of your favorite products. You can bring “spa” music to add to the mood.
Ultimate Facial Overview page 2
Outline for Facials
Intro and conclusion the same as any other party. Coming for facial - do not need to do hand scrub.
Have everyone grab a drink and snack and sit down at kitchen table. You can hand out client care cards now or at the end of the facials
Do your 5 min intro:
Thank everyone for coming, Tell them what you are going to do, Arbonne background - 31 year old company that produces vegan-certified personal care and nutritional products and you are going to absolutely love this facial tonight. Will all get a catalog when done with our 450 products we have. Focus on the products we’re going to use in the facial.
Share your WHY and plug the business
Invite the guests to pick the facial they prefer from the guest menu – anti-aging, dry skin or oily skin facial. Let them know if they have sensitive skin they will want to do one of the FC5 facials.
Go through facial step by step and share a little information about the products they are using (refer to presentation cards). Everyone will clean their face. Squirt little cleanser in their hand and use the water in the bowl to get the cloth wet and use the cleanser then rinse it off.
Go through scrub – be very gentle with the scrub and scrub lightly. 5 – min
Use cellular renewal mask – be sure to time this so only leaving on their face for 5 min
Next mask for 20 min – Talk about 3- 5 favorite products including the primer and day cream on back of hand
Rinse off mask – if did RE9 then have them apply the toner
Eye cream – pat around eye using ring finger.
Last step Night cream
PASS OUT CATALOG, turn to back of catalog.
Great thing about Arbonne is you have three different options on how to get these products. You can buy the products at the full retail price or you can buy the products a preferred client price or at the consultant wholesale price. And, tonight I am even going to offer you the opportunity to buy the products at a host price.
Ultimate Facial Overview page 3
PASS OUT DEAL SHEET and catalogs. (if you have not already handed out the client care card, do that now) Go through three ways to win, remind them there is an income opportunity connected to these great products and let them know you have information they can take home to learn more, then ask them to fill out the client care card and meet one on one to take their orders and book presentation.
Be sure to have the open date card at your close station so the guests can book one of your open dates.
See presentation note cards for more detailed information.