UK Domestic Removal Customer Email

UK Domestic removal–Customer email

Planned launch: 23 February 2017 (time tbc)

Campaign code:Z07309

------

Version 1:

LHR/LGW customers re-accommodated into Euro Traveller

Audience:

Any customer (ECM/non-ECM + Prem) who has booked a flight in the UK Domestic cabin incl. redemption (fares: B, H, K, M, L, V, N, Q, O, S, G, X) between LHR or LGW and Leeds Bradford (LBA), Manchester (MAN), Newcastle (NCL), Glasgow (GLA), Edinburgh (EDI), Aberdeen (ABZ), Inverness (INV), Belfast (BHD)for travel from 01/04/2017

Audience size (as of 22 Dec 2016):21,618

Subject line:

Changes to flights within the UK from 1 April

Dear Mr Smith,
We are making some changes to the experience we're offering on flights within the UK that will affect your upcoming booking with us.
From 1 April, we're introducing our business cabin, Club Europe, and changing the economy cabin from UK Domestic to Euro Traveller to align with our short haul network.
What this means for you
Don't worry, your flight will depart as planned but the name of your cabin will now show as 'Euro Traveller', e.g. on your boarding pass or signs at the airport.
All other elements of your journey will stay the same, such as your baggage allowance, free seating, M&S food options and, if you're a Member of the Executive Club, your Avios and Tier Points.

/ What you need to do
We have already adjusted your booking and you can view it in Manage My Booking.
If you have paid to reserve your seat, please contact us to make changes, or apply for a refund online.
If you have requested disability or mobility assistance, you don't need to contact us. We will make sure your request remains unchanged in the system.
Manage My Booking
Thank you for travelling with us. We look forward to welcoming you on board soon.

Version 2:

LCY customers re-accommodated into Euro Traveller

Audience:

Any customer (ECM/non-ECM + Prem) who has booked a flight in the UK Domestic cabin incl. redemption (fares: B, H, K, M, L, V, N, Q, O, S, G, X) between LCY and Isle of Man (IOM) orbetween LCY and Glasgow (GLA) orbetween LCY and Edinburgh (EDI)for travel from 01/04/2017

Audience size (as of 22 Dec 2016):1,418

Subject line:

Changes to flights within the UK from 1 April

The name of your cabin will now show as 'Euro Traveller', e.g. on your boarding pass or signs at the airport.
From summer 2017, flights to/from London City will have the new 'M&S on board' menu in our Euro Traveller (economy) cabin. This will replace the complimentary food and drink service on board.
If you're travelling before summer 2017, you will continue to receive complimentary food and drinks. We will email you again nearer the time to let you know when the new menu will start.

All other elements of your journey will stay the same, such as your baggage allowance, free seating and, if you're a Member of the Executive Club, your Avios and Tier Points.
Food and drink options from summer 2017
We have partnered with Marks & Spencer to offer you a new 'M&S on board' menu featuring a wide selection of savoury snacks, sweet treats, vegetarian and healthy fresh options.
Our drinks menu includes hot and soft drinks, branded wines and spirits available to buy and enjoy on board.
More about food and drinks /

What you need to do
We have already adjusted your booking and you can view it as usual in Manage My Booking. If you have:

paid to reserve your seat, please contact us to make changes or apply for a refund online
requested disability or mobility assistance, you don't need to contact us - we will make sure your request remains unchanged in the system

Thank you for travelling with us. We look forward to welcoming you on board soon.
Manage My Booking

Images shown are examples and actual products offered may differ.

Version 3:

Economy customers re-accommodated into Club Europe (free upgrade)

Audience:

Any customer (ECM/non-ECM + Prem) who has booked a flight in the UK Domestic cabin incl. redemption (fares: C, D, R, I, U) for travel from 01/04/2017

Audience size (as of 22 Dec 2016):3,089

Subject line:

Changes to flights within the UK from 1 April

Dear Mr Smith,
We are making some changes to the experience we're offering on flights within the UK that will affect your upcoming booking with us.
From 1 April, we're introducing our business cabin, Club Europe, and changing the economy cabin from UK Domestic to Euro Traveller to align with our short haul network.
What this means for you
Don't worry, your flight will depart as planned - but you will now be travelling in Club Europe, our business cabin, instead of economy at no extra cost to you.
Your benefits include

Two checked bags up to 32kg each, plus hand baggage
Access to dedicated check-in desks, lounges and Fast Track at the airport (where available)
Priority boarding
Guaranteed window or aisle seat
Separate cabin at the front of the plane
Enhanced complimentary in-flight food and drinks
Dedicated cabin crew looking after you on board

More about Club Europe /

More Avios and Tier Points
If you're a Member of the Executive Club, you will be able to collect the same Avios and Tier Points for this journey that apply to business class(excluding reward flights).
Calculate your Avios* /
What you need to do
We have already adjusted your booking and you can view it as usual in Manage My Booking. If you have:

paid to reserve your seat, please contact us to make changes or apply for a refund online
paid to take extra bags that are now included in your checked baggage allowance,we will automatically give you a refund
requested disability or mobility assistance, you don't need to contact us - we will make sure your request remains unchanged in the system

Thank you for travelling with us. We look forward to welcoming you on board soon.
Manage My Booking

*Avios and Tier Points are shown according to your fare class. Need help finding out the fare class of your booking?

Version 4:

Business UK customers re-accommodated into Club Europe

Audience:

Any customer (ECM/non-ECM + Prem) who has booked a flight in the UK Domestic cabin incl. redemption (fares: J, Y) for travel from 01/04/2018

Audience size (as of 22 Dec 2016):6.588

Subject line:

Changes to flights within the UK from 1 April

Dear Mr Smith,
We are making some changes to the experience we're offering on flights within the UK that will affect your upcoming booking with us.
From 1 April, we're introducing our business cabin, Club Europe, and changing the economy cabin from UK Domestic to Euro Traveller to align with our short haul network.
What this means for you
Don't worry, your flight will depart as planned - but you will now be travelling in Club Europe, our business cabin, at no extra cost to you. On top of lounge access, Fast Track and priority boarding that were already included in your ticket, you will be able to enjoy more benefits on this journey.
Your additional benefits include

Two checked bags up to 32kg each, plus hand baggage
You can use dedicated check-in desks as soon as they open*
Guaranteed window or aisle seat
Separate cabin at the front of the plane
Enhanced complimentary in-flight food and drinks
Dedicated cabin crew looking after you on board

More about Club Europe /
More Avios and Tier Points
If you're a Member of the Executive Club, you will be able to collect the same amount of Avios and Tier Points for this journey as applicable to business class flexible tickets.
Calculate your Avios /
What you need to do
We have already adjusted your booking and you can view it as usual in Manage My Booking. If you have:

paid to reserve your seat, please contact us to make changes or apply for a refund online
paid to take extra bags that are now included in your checked baggage allowance, we will automatically give you a refund
requested disability or mobility assistance, you don't need to contact us - we will make sure your request remains unchanged in the system

Thank you for travelling with us. We look forward to welcoming you on board soon.
Manage My Booking

* Where available; desks open at 05:00 at London Heathrow and04:00 at London Gatwick.

UK Domestic removal customer emailPage 1 of 6