UCD Adult Education Centre

UCD Adult Education Centre

Conflict Resolution Module 1

SN101

2011/2012

Reading List

The following are samples of materials referred to during the course. This list will be discussed in class.

Recommended reading:

Cornelius, H. & Shana Faire, S., (1989) Everyone can win: How to Resolve Conflict: Simon Schuster

The best book for this course: it covers all the ground and topics on this course. Written by two Australians who have trained many people through the Conflict Resolution Network. Very readable with good cartoons and diagrams. Go to to download some chapters

Fisher, R., Ury, W., & Patton,B., (1992)Getting to Yes: Negotiating Agreement Without Giving In, 2nd Edition: Business Books

This bestseller outlines the basic rationale of interest based or principled negotiation that attempts to get behind stubborn positions. Goes on to show the steps involved in problem solving

Ury, W.,(1991) Getting Past No: Negotiating With Difficult People: Business Books

Sets out five steps on how to get around a stone wall by reframing the problem. Read pp 59-85

Rosenberg, M.,(1999) Nonviolent Communication: A Language of Compassion: Puddle Dancer Press Taking responsibility for your feelings and working with empathy.

Bolton, R., (1979)People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts: Touchstone / Simon Schuster

Excellent in depth and richness on empathic listening and assertiveness skills. Chapters 3 to 7 provide a very good description of why you work with emotions first and how paraphrasing works in simple steps

Stone, D., Patton, B., & Heen, S., (2000)Difficult Conversations: How to Discuss What Matters Most: Penguin USA

Uses everyday examples and anecdotes to hear each other’s stories

For those who want to explore deeper around the Nature of Conflict:

Cloke, K., (2006) The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution

Pruitt, D., Rubin, R.,Kim, S., (1994) Social Conflict: Escalation, Stalemate and Settlement, 2nd Edition: McGraw Hill

Shows how conflict spirals and how stalemate occurs

Dean Pruitt, D. & Carnevale, P.J., (1993) Negotiation in Social Conflict: Open University Press Examines concession making, negotiator strategies and contentious tactics

Joseph Folger, J., Poole, M.S. & Stutman, R., (2000) Working through Conflict: Strategies forRelationships, Groups and Organisations, 4th ed: Longman

Conflict within organisations:

Cloke, K.,& Goldsmith, J., (2000) Resolving Conflicts at Work: A Complete Guide for Everyone on the Job

Runde C., & Flanagan, T., (2007)Becoming a Conflict Competent Leader: How You and Your Organisation can Manage Conflict Effectively

Tjosvold, D., (1991) The Conflict-Positive Organisation: Addison Wesley

Constantino, C., & Sickles Merchant, C., (1996) Designing Conflict Management Systems: A Guide toCreating Productive and Healthy Organizations: Jossey-Bass

Negotiation, EQ and the Right Brain:

Mnookin, R., Peppet, S., & Tulumello, A., (2000) Beyond Winning: Negotiating to Create Value inDeals and Disputes: Belknap/Harvard University Press

Problem solving approach to negotiation

Kolb, D., & Williams, J., (2000) The Shadow Negotiation: How Women Can Master the Hidden

Agendas that Determine Bargaining Success: Simon & Schuster

Servan-Schreiber, D., (2005) Healing: Without Freud or Prozac: Rodale

Sets out naturalapproaches to curing, stress, anxiety and depression without using drugs or psychoanalysis

Goleman, D., (1999) Working with Emotional Intelligence: Bloomsbury

Reinventing the concept of IQ by showing that EQ is crucial for motivation and high performance people skills

Best Websites On Conflict Resolution:

Go to the Resources section and you will find many articles on mediation and conflict resolution with links to other related sites

has many papers and summaries of important concepts on conflict.

Sanda Kaufman has developed a comprehensive directory of websites relating to conflict resolution and mediation. See the web resources home page at