Topic 3.2Meeting Customer Needs

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Topic 3.2Meeting Customer Needs

What is the design mix?

What are the three variables that make up the design mix?

Revision Questions

1. What 3 elements make up the design mix
2. What are businesses expected to do under each element of the design mix
3. What is the meaning of research and development
4. At what stage of the product life cycle does research and development take place
5. How are research and development projects funded according to the Boston matrix and product life cycle?

Previous Exam Questions

Product design is most likely to help a business:

Select one answer.

A generate quantitative research.

B differentiates its products.

C improves its organisational structure.

D reduces productivity.

Define Stock:

Explain the three different types of stock.

Label and annotate the diagram below:

Explain Just In Time (JIT) Stock Control

The Advantages and Disadvantages of different stock control

Revision Questions

Managing stock

1. Be able to read a bar stock graph
2. Understand the following terms when reading a bar stock graph:-
3. Maximum stock level
4. Re-order level
5. Minimum stock level/ Buffer stock level

1. Explain how the ‘Just in case’ stock control system works
2. Give 2-3 advantages and disadvantages of using the ‘Just in case’ stock control system
3. Explain how the ‘Just in time’ stock control system works
4. Give 2-3 advantages and disadvantages of using the ‘Just in time’ stock control system

Previous Exam Questions

Define the Quality.

Define Quality Assurance:

What are the implications of Quality Assurance to a business?

What are the quality standards that a business can achieve?

Revision Questions

1. Define ‘Quality control’ and ‘Quality assurance’
2. Be able to explain the main differences (2-3 points) between ‘Quality control’ and Quality assurance’
3. Explain what ‘Kaizen groups’ are and how they are used in an organisation
4. Name 3 business benefits to a business when using ‘Kaizen’ in their organisation
5. Define ‘Zero defects’

Exam Questions

Define Productivity:

What is the formula for calculating productivity?

Explain the methods that a business can use to increase their productivity?

Methods of reducing costs

Revision Questions

1. What is the formula used to calculate productivity
2. Give 4 ways a business can increase its productivity
3. Give 4 ways a business can reduce its costs

Exam Questions

Explain one possible benefit of improved productivity to the Saltash Toy Box. (3 marks)

Improving the quality of a product and improving productivity are two ways in

which a business like McDonald’s might become more competitive.

Which of these two methods do you think would be most effective in improving the competitiveness of a business such as McDonald’s and why? (6 marks)

Method: ______

Reason:

Define Customer Service

Why is it important for a business to meet the needs of their customers?

What methods can a business use to ensure that they meet the needs of the customers?

Revision Questions

1. Name 5 business benefits for having good customer service
2. Name 4 business drawbacks for having poor customer service
3. Give 6 examples of how each of the following businesses provide good customer service
4. Restaurant
5. Airline
6. Supermarket
7. Mobile phone shop

Define the following:

Sale of Goods Act

Trade Description Act

What are the three characteristics that the Sale of Goods Act must follow?

What are the three characteristics that the Sale of Goods Act must follow?

What are the three characteristics that the Trade Descriptions Act must follow?

Revision Questions

Meeting consumer protection laws

1. What must a business do to comply with the following laws (detailed):
2. Sales of goods Act
3. The trade Description act
4. What is the purpose of both laws?
5. What can consumers get/gain should businesses break these laws.

Exam Questions

Outline one consumer protection law that Marks and Spencer must follow. (2 marks)

GCSE Revision Unit 3.2