SARA LEE TRADING LTD /

JOB DESCRIPTION

JOB TITLE: / Retail Area Manager – Hastings, St Leonards & Rother East
REPORTING TO: / Chief Executive Officer
ACCOUNTABLE TO: / Trading Company Board of Directors
SALARY: / £18,500 pro-rata 25 hours per week (full time is 37.5 hours)
LOCATION: / Hastings, Silverhill Branch
HOURS PER WEEK: / Standard hours are 5 hours per day 5 days in 7 ( to include Saturdays on rotation). The arrangement of hours is to be agreed. This position requires flexibility and it will be necessary to regularly work outside these times.

OVERALL PURPOSE

  • To provide overall leadership and operational management for the shopsand related staff and volunteer teams within the Hastings, St Leonards & Rother EastArea
  • To ensure that all Area financial and customer satisfaction targets are met or exceeded; you will have responsibility for delivering the maximum revenue potential of the shops and related commercial activities
  • Ensure that all staff and volunteers are achieving the standards and quality of service required by the Trust. Support the shops in achieving the effective implementation of the policies, aims and objectives of the Trust.
  • Develop and implement in conjunction with the Trust Fundraising Manager, shop and community based marketing and promotion opportunities for theTrust and Trading Company
  • Support the development and maintenance of other commercial activities to increase revenue streams including e-commerce and recycling
  • Reporting to the CEO, to develop and implement improvement strategies to increase the sales and revenue potential of the Area trading activities
  • Ensure an efficient and effective Trust wide house collection, clearance and delivery service across all areas covered by the Trust
  • Develop and implement approved strategies to increase the scale, scope and effectiveness of our house collection, clearance and delivery service
  • Take lead responsibility for the ordering and stock management of supplies across all shops.
  • Oversee the setting up of any new shop in the area, assist with design and fitting, recruit the volunteers and launch the shop
  • Identify potential shop and other commercial opportunities to the Trust CEO

Main Responsibilities:

Management and Communication

To:

  • provide effective leadership, line-management, motivation and support to the Shop Supervisors and manage day to day activities to support them to meet their financial objectives
  • line manage, supervise and develop the Shops Teams, including regular performance reviews, appraisals and personal development plan setting; identifying training needs to ensure high quality services and achievement of annual work plans
  • create and maintain a learning environment for all shops team members providing regular supervision and support as required to provide effective direction
  • ensure the shops are run in a profitable and professional way in line with the Trading Company brand and Trust ethos;
  • be responsible for managing the recruitment, placement, induction, ongoing training and support of all volunteers for the shops, warehouse, house clearances and other associated initiatives;
  • co-ordinate staffing across the area to ensure effective staffing levels at all times and manage team leave arrangements
  • establish support and on call arrangements to provide effective team support throughout the working week (including weekend opening times)
  • participate in annual Leave and other leave cover arrangements in the absence of the Charity Shop Supervisors and / or Bexhill and Rother West Area Manager.
  • oversee the management of the shops and trading operations in the absence of Shop Supervisors and / or Bexhill and Rother West Area Manager.
  • participate and contribute to the development of project plans for any future trading or commercial developments;
  • work collaboratively and communicate effectively with other Staff and Trustees of the SLT;
  • develop and facilitate good communication – sharing best practice, training plans etc to ensure co-operation and support for staff and a “whole team” approach
  • attend internal and external meetings as required.

Volunteers

To:

  • Contribute to and implement the overall Trust Volunteer support strategy
  • support the Shops Supervisors in the area to manage the Volunteer Teams
  • ensure that all management policies / procedures for SLT Trading Company volunteers are implemented and adhered to;
  • keep volunteers informed and up to date;
  • liaise with schools and colleges and organise the placement of students for work experience
  • manage the placement of candidates from Job Centres and Volunteeer support agencies
  • ensure proper legal arrangements and obligations relating to volunteers are met.

Finance

To:

  • check the day sheets and reconcile the daily takings with the till cash receipts;
  • be responsible for the banking of cash takings;
  • In conjunction with the Trust Finance & Admin Assistant and CEO, monitor income and expenditure reports for each shop to ensure operation within budget and achievement of maximum potential.
  • maintain effective financial control and to take corrective action as and when required
  • managing key performance targets within the shops through regular reviews with the Shops Supervisors and Team. Performance managing shops team to achieve set out targets.
  • be responsible for the shops budget within the area and maintaining appropriate stock levels;liaising with the Bexhill and Rother West Area Manager regarding the purchase of shop supplies as and when required
  • Be responsible for the achievement for financial performance targets;

House Clearances, Collections & Deliveries

To:

  • organise and manage the schedule of all weekly clearances, collections and deliveries (across both Trust Areas) and liaise with the Bexhill & Rother West Area Manager, Shop Supervisors, Van Driver and Volunteers as required ;
  • organise house clearances in own area;
  • assist in collections of goods donated as required;
  • undertake home visits as appropriate to assess potential furniture donations and house clearances.

Stock Control

To:

  • Monitor stock control within the Charity Shops;
  • Support the Area Manager (Bexhill & Rother West) as required to sorting and allocate stock
  • To work with the person responsible for E trading & other commercial activities to ensure items of potential value are assessed and sold for the most benefit to the Charity e.g. jewellery, paintings, antiques& other collectables

Administration

To:

  • prepare regular staff & volunteer bulletins;
  • monitor and review the management policies / procedures for volunteers;
  • maintain appropriate individual records for volunteers and statistics of voluntary work performed;
  • be aware of, and comply with, all SLT and Statutory Policies and Procedures as appropriate;
  • produce timely regular monthly service performance reports/reviews as required by the CEO
  • ensure accurate up-to-date statistics are maintained;

Fundraising & Marketing

To:

  • plan, implement and evaluate approved fundraising and marketing projects through the Charity Shops;
  • support the Fundraising Manager by encouraging the promotion of fund-raising initiatives through the Charity Shops;
  • identify opportunities for initiatives that will lead to an increase in shop donations, sales and general fundraising opportunities for the Trust through the Trading Company;
  • in agreement with the CEO attend relevant local Voluntary and Business networking events to represent and promote the work of the Trust and provide feedback and information on opportunities that may arise;
  • in conjunction with the Fundraising Manager develop a programme of regular updates regarding the Trading Company for Facebook and other social media;
  • participate in the on-going review of the SLT website and other publicity material with regard to the Trading Company.

Health & Safety

To:

  • comply with allSara Lee Trading Health and Safety Policies and Procedures;
  • ensure that all team members within the Area are aware of all relevant legislation and are kept up-to-date with Trust developments as well as any policy or procedural change
  • monitor the health & safety and fire risk assessments for each shop;
  • participate in providing a safe environment within the shops that protects all staff, volunteers and the public.

Training and Personal Development:

To:

  • keep up to date on volunteering issues and developments;
  • undertake training and development as identified through the individual performance review process.

An annual performance review and 6 month review will be undertaken by the Chief Executive Officer.. However, there will be regular on-going review and the post holder may request an informal review at any time

  • This job description is not intended to be a complete list of duties and responsibilities, but as a guide for information about the post. It will be amended and developed in the light of experience and will be the focus for objective setting in the annual performance review.design and prepare promotional materials including posters and leaflets as needed.

Postholder’s Name: ……………………………………….
Postholder’s Signature: ………………………………….. / Date:.……………………………
Operations Director’s Name…………………………………
Operations Director’s Signature: …………………………….. / Date: ..………………………

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Area Manager – Hastings, St Leonards & Rother East-November 2014