TERMS of REFERENCE Internal Communication & Knowledge Sharing Officer

TERMS OF REFERENCE – Internal Communication & Knowledge Sharing Officer

Title:Communication Officer (TA)

Level:P-2

Reports to:Chief, Internal Communication & Knowledge Sharing

Duration:364 days

Location:NYHQ

Purpose of the Position

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

Since 1946, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

UNICEF’s Internal Communication & Knowledge Sharing team is seeking a Communication Officer to work with its country offices in fostering a culture of knowledge sharing & strategic internal communication. Since rolling out the revamped intranet in 2009 and then re-launching it in 2014 on the SharePoint platform, the team has been managing the editorial content provisioning for the UNICEF Intranet, which is a key source of knowledge and information for UNICEF staff dispersed globally.

Main Responsibilities

Maintains a network of internal communication focal points in UNICEF`s global offices to ensure relevant documents and lessons learned are sourced and shared on UNICEF`s intranet platform for access by all staff.
Provides capacity development support and normative guidance to headquarter divisions, country and regional offices, as requested or required.
Responsible for working with country and regional offices to create communication best practices and lessons learned knowledge documents, supporting UNICEF`s programming and policy initiatives globally.
Works with UNICEF’s global offices to create case studies on various Communication topics and acts as a Project lead on Communication Knowledge Compendium.
Creates an Internal Communication Plan for highlighting and educating staff on the UNICEF’s Gender Action Plan.
Initiates an Internal Communication Plan for the celebration of UNICEF’s 70th Anniversary.
Creates and implements an Internal Communication Plan to make UNICEF’s intranet disabled access friendly.
Manages the internal mobile app, including strategies to engage more staff to use the platform.
Acts as focal point for communication purposes with interested stakeholders fostering two-way communication
Creates and disseminates internal communication products such as internal stories from country offices, Global Broadcast Messages, newsletters, blog posts, FAQs, PowerPoint presentations, and webinars, etc.

Other responsibilities

May be asked to work on weekends
May be asked to travel
Perform other duties as may be assigned

Minimum Qualification

Advanced university degree in communications, international relations/public affairs, journalism, marketing, public relations, political science or other related disciplines; or equivalent professional work experience, combined with a first university degree in a related discipline.
At least three years of professional work experience in working with SharePoint, expertise in Office Suite, awareness of softwares such as AdobePhotoShop and Publishing.
Excellent written and verbal communication skills, and presentation skills.
Must have strong people skills and be a good communicator.
Must be very well organized and detail oriented.
Knowledge of contemporary development issues, developing country and programme exposure from field experience, and familiarity with child-related and UNICEF issues, including child rights.
Experience with work in a non-profit organization a plus.
Fluency in English; another UN language is an asset.

Competencies

Applying Technical Expertise - Applies specialist and detailed technical expertise; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
Learning and Researching - Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making.
Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative ways of designing projects or outputs in own work area; produces a range of solutions to problems.
Planning and Organizing - Sets clearly defined objectives; plans activities, projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Entrepreneurial Thinking - Keeps up to date with trends in own work area; identifies opportunities for advancing UNICEF’s mission; maintains awareness of developments in the organizational structure and politics; demonstrates financial awareness and a concern for cost-effectiveness.

UNICEF is a smoke-free environment.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

Interested and qualified candidates should email their applications to by Friday 12 June 2015 with the subject line “Internal Communication & Knowledge Sharing Officer”.

Applications should contain an updated UN Personal History Form (P.11) a copy of which can be downloaded at and a brief covering letter/email explaining the candidate’s suitability for the post. In addition, candidates may attach their CV.

Please note that acknowledgement of application will be extended only to short-listed candidates.